Hybrid event questions that show how the stream felt from home
Ask online and in-room attendees how they took part, how the stream worked and what kept them watching. Each question below comes with when to ask it and what the answer tells you.
What hybrid and virtual event survey questions tell you
Hybrid and virtual event survey questions ask attendees who joined from a screen what the room can't tell you: whether the stream worked, whether they could hear every speaker, how included they felt and what kept them from coming in person. Online attendees leave without a word when the sound drops, so their answers may be the only record of what the stream was like.
Ask the day the event ends, by email to everyone who registered, or put the link in the stream chat and on the closing slide. Start with how each attendee took part, then add logic to skip the stream questions for people who were in the room. Pick six to eight questions in all.
Each written answer is given a theme, a type and a sentiment as it arrives, so complaints about the sound and ideas for the next stream sort themselves. Give stream problems an owner in the inbox, and post them to Slack or Microsoft Teams for your production team.
- Questions
- 14
- Best asked
- The day the event ends, for every attendee
- Industry
- Events
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 hybrid and online events questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How attendees took part
Start with how each attendee joined, then ask why online attendees stayed home and how much they watched.
- 01Multiple choice
How did you take part in this event?
Splits attendees by how they took part. Put it first and add logic to skip the stream questions for people who were in the room; Results shows each share on a donut.
- 06Multiple choice
What kept you from coming in person?
Asks online attendees what kept them at home. Results shows each share on a donut: cost and travel time point to pricing and location, while a preference for watching online points to a loyal online audience.
- 11Ruler
How many hours did you follow the stream?
Hours of the stream each attendee followed, from zero to ten. Results shows the median and the middle half, which tells you whether online attendees stayed for the whole program.
- 13Ruler
How many sessions did you watch online?
The number of sessions each attendee watched online, from zero to twenty. Read it with the hours followed: many sessions in few hours suggests attendees jumped between talks.
The stream and the sound
These tell your production team what worked on screen, from joining the stream to the slides.
- 10Customer effort
How easy was it to join the stream?
A customer effort score for joining the stream, on a seven point scale. Results shows the average and the share who found it easy; a low share points to the link, the login or the platform.
- 02Stars
How would you rate the live stream quality?
One star rating for the stream. Results shows the average and the share who rated it 4 or higher; read the grid on the online experience for the part that pulled it down.
- 03Yes / No
Could you hear every speaker clearly online?
A plain yes or no on sound. A share of No can point to one microphone or one speaker, so select No to read what those attendees wrote and how they rated the stream.
- 04Matrix
Rate the online experience on each
Rates video, sound, chat and slides on screen in one grid. The heat map shows which row let online attendees down, which gives your production team a specific fix.
Feeling part of the event
Ask how included online attendees felt and which features brought them in, so the next stream feels less like television.
- 05Big scale
How included did you feel as an online attendee?
A ten point score for how included online attendees felt. Results shows the average and a column per step; track it from one edition to the next as you add polls or a remote host.
- 07Multiple choice
Which online features did you use?
Attendees pick every online feature they used, with None of these for people who only watched. Results shows a bar for each, so you know which features are worth running again.
- 08Text
What would make the online version feel less like watching television?
Asks what would make the online version feel more live. The answers name concrete ideas, from a remote host to questions read out from the chat; filter them by theme.
Planning the next edition
Ask which format attendees would pick, what matters most online and what an online ticket should cost.
- 09This or that
For the next edition you would pick
Two pairs for the next edition: online only or in the room, live or later. Results shows a split bar per pair, which helps you decide how much to spend on the stream.
- 12Ranking
Rank what matters most when you watch an event online
Attendees put five things in order. Results shows the average place per item, so you know whether to spend on picture and sound, on questions from online or on replays.
- 14Slider
How much less should an online ticket cost than a room ticket?
How much cheaper an online ticket should be, as a share from zero to 100. Results shows the median and the middle half, a starting point before you price the online ticket for the next edition.
Tips for asking about hybrid and online events
Small choices that get honest, useful answers.
- 01
Ask how everyone took part
Open with the question on how attendees joined, and add logic to skip the stream questions for people in the room.
- 02
Share the link where attendees are
Post the link in the stream chat and show it on the closing slide, then send the survey by email to everyone who registered.
- 03
Read the sound answers first
Online attendees can live with a plain set, but a speaker they can't hear loses them. Fix the sound before anything else.
- 04
Try one change per edition
Use the open question to find what would make the online version feel live, and try one of those ideas at the next edition.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about hybrid and online events
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Put the survey link in the stream chat and on the closing slide, and send it by email to everyone who registered. Usertick sends to a contact list right away or on a date you schedule.
Yes. Ask how each attendee took part first, and add logic to skip the stream questions for people who were in the room.
Six to eight. Start with how attendees took part, the stream rating and the sound, add the inclusion score and end with the open question.
When the event page is on your own website, the survey can show there as a popup or a side button. On a streaming platform, share the link in the chat instead.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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