Accessibility questions that show what kept attendees from taking part
Ask attendees with access needs how the venue, the staff and the information before booking worked for them. Each question below comes with when to ask it and what the answer tells you.
What event accessibility survey questions tell you
Event accessibility survey questions ask attendees whether they could get everywhere they needed, which support they used, how staff helped and whether the information before booking told them enough. An event can feel smooth to most of the room and still leave some attendees waiting at a staircase, and these answers show where the venue and the plan fell short.
Ask in the survey after the event, by email to every attendee, since not everyone with an access need mentions it at booking. Pick five or six: whether attendees could get everywhere, which support they needed, the support grid, staff help and the open questions. Ask about the support people need, and leave conditions and diagnoses out of the survey.
Each written answer is given a theme, a sentiment and an urgency as it arrives, so a blocked route or a missing hearing loop stands out. Give each problem an owner in the inbox, and reply to the attendee once the fix is agreed with the venue.
- Questions
- 14
- Best asked
- A few days after the event, to every attendee
- Industry
- Events
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 access needs questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Getting around the venue
Start with whether attendees could get everywhere, then the routes, signs, seating and staff that made it possible or got in the way.
- 01Yes / No
Could you get everywhere you needed at the venue?
A yes or no on reaching every part of the venue. Give every No an owner in the inbox, and select it in Results to read what those attendees said stopped them.
- 03Stars
How would you rate the step free routes?
One star rating for the step free routes. Add logic to skip it for attendees who didn't pick step free routes in the question before, so the rating comes from people who used them.
- 07Matrix
Rate the access support on each
Rates signs, help from staff, seating and restrooms in one grid. The heat map shows which part of the access support needs the most work with the venue.
- 04Ruler
How many times did you need to ask staff for help?
How many times attendees needed to ask staff for help, from zero to ten. Results shows the median; a high number points to signs and routes that should work without asking.
- 10Yes / No
Did staff know how to help when you asked?
A yes or no on staff knowing how to help. A share of No points to the crew briefing, which you can change before the next event.
The support attendees used
These show which support was needed and whether the rooms themselves, from noise to lighting, worked for the people in them.
- 02Multiple choice
Which access needs did you have?
Attendees pick each kind of support they needed. Results shows a count for each, which tells the venue how many hearing loops, captioned rooms and quiet spaces to plan for.
- 11Multiple choice
How did the quiet space work for you?
Asks how the quiet space worked, including whether attendees knew about it. A large share who didn't know about it means the space needs better signs and a mention before the event.
- 08Big scale
How comfortable was the noise level for you?
A ten point score for the noise level. Results shows the average and a column per step; low scores are a case for quieter rooms or a clearly marked quiet space.
- 09Multiple choice
How was the lighting in the session rooms?
A quick read on lighting in the session rooms. A share of Too dim or Too bright is worth raising with the venue and the stage crew before the next event.
Information before the event
Ask how easy it was to tell you about access needs and where attendees found the access information, so the next booking page answers their questions.
- 05Customer effort
How easy was it to tell us about your access needs?
A customer effort score for telling you about access needs. Results shows the average and the share who found it easy; a low share points to the booking form.
- 13Dropdown
Where did you find the access information?
Where attendees found the access information. Results shows each share; any share for I never found it tells you the information needs a more visible place.
- 12Text
What should we say about access before people book?
Asks what attendees want to know about access before they book. The answers give you the wording for your website and booking form, in the words of the people who need it.
Taking part fully
Close with what still stood in the way, and ask before you keep anyone's access needs for next year.
- 06Text
What stopped you from taking part fully?
Asks what stopped attendees from taking part fully. Each answer gets a theme and an urgency, so a blocked route or a session without captions reaches the right person.
- 14Consent
May we keep your access needs on file for next year?
Asks permission to keep an attendee's access needs for next year. Keep only what the attendee agreed to, and use it to arrange support before they have to ask again.
Tips for asking about access needs
Small choices that get honest, useful answers.
- 01
Ask about support only
Ask which support attendees needed and whether it worked, and leave conditions and diagnoses out of the survey.
- 02
Send it to every attendee
Not everyone with an access need mentions it at booking. Send the access questions to all attendees, so you hear from people who never asked for help.
- 03
Reply to every barrier
Give each No and each open answer about a barrier an owner in the inbox, and tell the attendee what will change.
- 04
Ask before you keep anything
Keep access needs for next year only when the attendee agreed in the permission question, and use them only to arrange support.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about access needs
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Ask what support people need at booking, and ask how it worked in the survey after the event. Usertick sends to your attendee list right away or on a date you schedule.
No. Ask which support attendees needed, such as step free routes or captions, and whether it worked. Those answers give you what you need to plan the next event.
Five or six in your survey after the event: whether attendees could get everywhere, which support they needed, the support grid, staff help and the open questions.
Only with their agreement. Use the permission question, and keep the needs only for arranging support at your next event.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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