Accessibility questions that show where your building gets in the way
Ask guests how easy it was to get in, move around and use the room, the bathroom and the shared spaces. Each question below comes with when to ask it and what the answer tells you.
What hotel accessibility survey questions tell you
Hotel accessibility survey questions ask guests how easy your building was to use: whether they could get everywhere without help, which entrance worked, how the accessible room or table held up, what was hard to reach and how clear the access information was before they booked. A step at a side door or a heavy bathroom door can decide whether a guest books again, and staff who walk the building every day rarely notice it.
Ask the day after checkout, with a link in the thank-you email or a QR code at the desk, and offer the survey to every guest, since not every guest mentions an access need at booking. Pick four or five: whether the guest got everywhere without help, what was hard to use, the grid and the two open questions. Ask about the building and the service, and leave out questions about a guest's health or condition.
Each written answer gets a category, a theme, a sentiment and an urgency, so a broken elevator or a blocked ramp reaches facilities the same day. Give follow-up requests an owner in the inbox, and ask for consent before you keep a guest's access needs on file.
- Questions
- 14
- Best asked
- The day after checkout
- Industry
- Hospitality
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 getting around the building questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Getting in and moving around
Start with whether the guest got everywhere without help, then the entrance and the route through the building.
- 01Yes / No
Could you get everywhere you needed without help?
A yes or no on getting everywhere without help. Select No in Results to see which parts of the building those guests rated hard and what they wrote about them.
- 03Dropdown
Which entrance did you use?
Which entrance the guest used. Select the ramp or a side entrance in Results to see whether guests who skip the main door rate their arrival lower.
- 07Customer effort
How easy was it to move around the building?
A customer effort score for moving around the building, on a 7-point scale. Results shows the average and the share who found it easy; follow it after each change to the building.
- 11Matrix
Rate how easy each part was to use
Rates the entrance, the elevator, the bedroom and the bathroom from very hard to very easy. The heat map shows where the route fails guests, with an average per row.
What guests needed and what got in the way
These show which needs you met and which places fell short, so facilities gets a list in order of trouble.
- 02Multiple choice
Which of these did you need while you were here?
Lists what the guest needed during the stay, with several picks allowed. Results shows a bar per need, which tells you what to keep ready, from a hearing loop at the desk to a quiet space.
- 04Multiple choice
How was the accessible room or table you were given?
How the accessible room or table worked, from well to not available. Results shows a donut with each share; every answer that it was not really accessible deserves a visit from facilities.
- 05Multiple choice
What was hard to reach or use?
Lists what was hard to reach or use, with Nothing as an option and several picks allowed. Results shows a bar per place, a ready list for your next walk through the building.
- 10Text
Which door, ramp or elevator gave you trouble?
An open question naming the door, ramp or elevator that caused trouble. The answers give facilities an exact place to check, which a rating alone can't.
- 12File upload
Share a photo of the spot that was hard to get past
A photo of the spot that was hard to get past, attached to the answer. It shows facilities exactly what blocked the way. File upload is on every plan, 1 per survey on Free.
Information and help from staff
Ask how clear the access details were before booking and how it felt to ask for help, then the one change that would help most.
- 06Stars
How clear was the access information before you booked?
A star rating for the access information before booking. A low score points to a website that doesn't say enough about steps, door widths or the accessible rooms.
- 08Emoji
How did asking for help feel?
How asking for help felt, on a row of faces. It measures the staff side of access, since a guest who felt like a burden when asking may not come back.
- 09Text
What one change would make this place easier for you?
An open question for the one change that would help most. Each answer gets a theme, so the same request for a handrail or a lower desk stands out across guests.
Following up and next time
Close with a way for your accessibility team to follow up and permission to remember the guest's needs.
- 13Contact
May our accessibility team follow up with you?
Collects a name and an email for your accessibility team to follow up. Results lists them in a table; give each one an owner and reply within a few days.
- 14Consent
May we keep your access needs on file for next time?
Asks permission to keep the guest's access needs for the next stay. Save them on the guest's profile in your own system only after a yes, and keep the record to the room and building needs they named.
Tips for asking about getting around the building
Small choices that get honest, useful answers.
- 01
Offer it to every guest
Not every guest mentions an access need at booking. Send the survey to all guests, and let the first question sort who needed help.
- 02
Ask about the building
Ask about doors, routes, rooms and help from staff, and leave out questions about a guest's health or condition.
- 03
Fix the route in order
Read the grid from the entrance to the bathroom, and fix the first place guests get stuck before anything further along.
- 04
Update your access information
When you fix something, update the access details on your website, then watch the rating for access information in Results.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about getting around the building
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
The day after checkout, with a link in the thank-you email or a QR code at the desk. Ask every guest, so guests who didn't mention a need at booking can still answer.
No. Ask about the building and the service: entrances, routes, rooms, bathrooms and help from staff. The list of needs covers what the guest used without asking why.
Yes, on every plan. Add the file upload question (1 per survey on Free), and the photo arrives with the answer in the inbox, with its location data removed.
Four or five: whether the guest got everywhere without help, what was hard to use, the grid for each part of the route and the two open questions.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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