Accessibility questions that show where booked help fell through
Ask travelers about the assistance they booked, the staff, their equipment and the access details they need before booking. Each question below comes with when to ask it and what the answer tells you.
What accessible travel survey questions tell you
Accessible travel survey questions ask travelers with a disability whether the help they booked showed up, how staff handled it, whether their mobility equipment arrived undamaged and where the trip broke down. A missed wheelchair at the gate or a damaged chair can leave a traveler stranded, and these answers find the handoff that failed.
Ask within a few days of the trip by email or link, while each step is still clear. Pick five to seven questions; ask about the help, the staff and the access, and never about a traveler's condition or health.
Written answers get a type, a sentiment and an urgency, so a report of damaged equipment or a traveler left waiting reaches its owner in the inbox first. On every plan, a workflow can post every report of missing help to the team's Slack or Microsoft Teams channel.
- Questions
- 14
- Best asked
- A few days after the trip
- Industry
- Travel
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 traveling with a disability questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The help that was booked
What was requested, how and whether it arrived show where the assistance broke down.
- 01Multiple choice
Which kind of help did you ask for on this trip?
Every kind of help requested, from wheelchair assistance to help with luggage. Select one in Results to see whether that service arrives as reliably as the others.
- 12Dropdown
How do you prefer to arrange assistance?
How the traveler prefers to arrange help, from an online form to asking at the airport. The donut shows which channels to keep open and staffed.
- 03Customer effort
How easy was it to request assistance when you booked?
A customer effort score for requesting help at booking, on seven points. A low share who found it easy points to a hidden form or a request that only works by phone.
- 02Yes / No
Did the help you booked show up?
A yes or no on whether the booked help showed up. Every No deserves an owner in the inbox, and selecting it shows where those trips broke down.
- 05Multiple choice
Where did things break down, if anywhere?
The single place help broke down, from check-in to arrival, with Nowhere for a smooth trip. The donut shows which handoff to fix first.
Staff and equipment
How staff handled the request and the state of the equipment, with a photo when something was damaged.
- 04Stars
How well did the staff handle your request?
A star rating for how staff handled the request. Tag each link by airport, station or hotel, so the average shows which locations need training.
- 06Yes / No
Did your mobility equipment arrive undamaged?
A yes or no on whether mobility equipment arrived undamaged. Add logic to show the photo question after a No, and give each damage report an owner the same day.
- 11File upload
Share a photo of any damage to your equipment
A photo of damage to equipment, attached to the response and shown in the Results gallery with location data removed. It supports a repair claim. File upload is on every plan, 1 per survey on Free.
Access along the way
Rate each stage for access and rank the details travelers want to see before they book.
- 09Matrix
Rate how accessible each part was
Rates the website, the airport, the vehicle and the room for access. The heat map shows which stage lets travelers down, and the row averages follow each one over time.
- 10Ranking
Rank the access details you want shown before booking
Travelers rank the access details they want before booking, from step free routes to staff training. Results shows the average place per item, which tells you what to publish first.
- 13This or that
Which would you rather we got right?
Two pairs: help on time or the same person throughout, full access details online or a person to ask. The split bars show what to get right first.
Trust and what to change
Confidence in booking again, what to do differently and the team member who made a difference.
- 08Big scale
How confident do you feel booking another trip with us?
How confident the traveler feels booking again, from 1 to 10. Results shows the average and a column per step; a low score after a failed handoff shows what it cost in trust.
- 07Text
What should we have done differently?
An open question on what to do differently. Each answer gets a theme and an urgency, so a traveler left waiting rises to the top of the inbox.
- 14Text
What did one of our team do that made a real difference?
An open question on a team member who made a difference. Pass these answers to the staff named, and use them to show others what good help looks like.
Tips for asking about traveling with a disability
Small choices that get honest, useful answers.
- 01
Ask about help, never health
Ask what help the traveler requested and how it went. Keep diagnoses and conditions out of the survey.
- 02
Treat every failure as a case
Help that didn't arrive or equipment that came back damaged has a person behind it. Give each one an owner and a reply.
- 03
Tag the location
Tag each link with the airport, station or hotel, so every answer keeps the place for workflows and Google Sheets.
- 04
Publish what travelers rank
Use the access details ranking to decide what goes on your accessibility page first.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about traveling with a disability
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Within a few days of the trip, by email or link, while each handoff is still clear. A popup on your accessibility page can also ask whether the access details there were enough.
Questions about a traveler's condition, diagnosis or health. Ask about the help requested, the staff and the equipment, which is what you need to fix the service.
Yes, on every plan. Add the file upload question (1 per survey on Free) after the equipment question, and the photo arrives with the response in the inbox.
Yes. The Chat layout shows the survey as a conversation, one question at a time.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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