Flight questions that show what passengers remember after landing
Ask passengers about the whole flight, from boarding and the crew to delays, extras and the fare. Each question below comes with when to ask it and what the answer tells you.
What airline survey questions tell you
Airline survey questions ask passengers how the flight went from the gate to the arrival hall: boarding, the crew, the seat, the food, the delay and whether the fare felt fair. Most passengers never write to an airline about an ordinary flight, so a short survey is often the only way to hear why one route scores lower than the rest.
Ask within a day of landing, while the seat and the delay are still fresh. Pick four to six questions for an email or for a link in your own post-flight message, lead with the rating or the recommendation score, and tag the link with the route and cabin so each answer keeps them for Google Sheets, workflows and the API.
Each written answer is filed under a category and a theme from your list, with a type such as complaint or idea, a sentiment and an urgency. A report of a rude gate agent or a lost item gets an owner and a status in the inbox ahead of a wish for better snacks.
- Questions
- 13
- Best asked
- Within a day of landing
- Industry
- Travel
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 flights questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The flight as a whole
Start with one score and the question of loyalty, so every response has a number you can follow by route and cabin.
- 01Stars
How would you rate your flight?
A five-star rating for the whole flight. Ask it first, so a passenger who stops after one answer still leaves a score; Results shows the average, a bar per rating and the share who rated 4 or higher.
- 04NPS
How likely are you to recommend the airline?
The recommendation score for the airline, from 0 to 10. Results shows promoters, passives and detractors and the score per device; ask it after the flight rating so the two can be read side by side.
- 03Yes / No
Would you fly with us again?
A plain yes or no on flying with the airline again. Select No in Results to read what those passengers said about the delay, the crew and the fare.
- 10Emoji
How did you feel when you landed?
How the passenger felt on landing, on five faces. It picks up tiredness and relief that a star rating smooths over, and Results shows the share for each face.
Each part of the journey
Break the score into boarding, the crew, the seat and the clock, so you know which team to talk to about a low rating.
- 09Yes / No
Did boarding go smoothly?
A yes or no on boarding. A rising share of No answers at one airport points to the queue, the order of boarding groups or the bag checks at the gate.
- 02Matrix
Rate each part of the flight
Rates the crew, the seat, the food and punctuality in one grid. The heat map shows which row drags the flight rating down, and the row averages let you compare cabins or routes over time.
- 08Ruler
How many minutes late did you arrive?
The delay in minutes, from 0 to 180. Results shows the median and the middle half, which describes a typical delay more fairly when one diverted flight runs hours late. Compare it with your own timetable data.
- 07Text
What would have made the flight better?
An open question for anything the scores miss. Each answer gets a theme and a sentiment, so repeated mentions of legroom, delays or cabin temperature show up without reading every reply.
Who flew and why
Use these two to read every other answer by trip purpose and cabin, since a business traveler in economy expects something different from a family on vacation.
- 05Multiple choice
What was the main reason for this flight?
Why the passenger flew, from vacation to relocation. Select Business in Results to see how that group rated the flight, since the reason for a trip shapes what a passenger notices on board.
- 06Dropdown
Which cabin did you fly?
Which cabin the passenger sat in. Skip it when the cabin already travels as a tag on the survey link, and use it to filter Results so premium complaints don't disappear inside economy averages.
Fares, extras and choice
Ask what passengers paid for and what they weigh when they book, before you change fare bundles or prices.
- 11Multiple choice
Which extras did you buy?
Which extras the passenger paid for, with None for those who bought nothing. Results shows bars with each share; select Wi-Fi or Meal to see whether buyers rated that part of the flight well.
- 12Big scale
How fair was the fare for what you got?
Fare value on a 1 to 10 scale. Results shows the average and a column per step, and a low score next to a high flight rating means the price needs more work than the service.
- 13Ranking
Rank the three things that matter most when you choose a flight
Passengers put price, times, route, airline, seat and bags in order for their next booking. Results shows the average place per item, which tells you whether to compete on fares, times or comfort on this route.
Tips for asking about flights
Small choices that get honest, useful answers.
- 01
Send it within a day
Schedule the email for the morning after the flight, or put the link in your own arrival message while the trip is fresh.
- 02
Tag each link with the route
Add the route, flight number and cabin as tags on the survey link, and every answer keeps them in Google Sheets, workflows and the API.
- 03
Always ask about the delay
Passengers on a late flight tend to rate everything lower. Keep the delay question in the survey so you can tell a crew problem from a timetable one.
- 04
Give complaints an owner
Assign every complaint about staff or a lost item to someone in the inbox, and reply before the passenger books with another airline.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about flights
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Within a day of landing. Usertick sends to a contact list now or on a date up to 30 days ahead, and there is no automatic send when a flight lands, so send each day's passengers in a batch or add the link to your own arrival email.
Four to six. Start with the flight rating or the recommendation score, add the grid for the parts of the flight, and end with the open question.
Yes, for the recommendation score, the star rating, the faces, the yes or no questions, multiple choice and the dropdown. Put one of them first so a passenger can answer with a single tap.
Yes. A QR code on a seat-back card opens the hosted survey on the passenger's phone. Keep questions about the arrival and the delay for after landing.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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