Journey questions that show what passengers felt between the stops
Ask passengers about the seat or cabin, the staff, the food and the clock on a train or a cruise. Each question below comes with when to ask it and what the answer tells you.
What train and cruise survey questions tell you
Train and cruise survey questions ask passengers about the time on board: the seat or cabin, cleanliness, staff, food, Wi-Fi and whether the journey ran on time. On a long journey these details decide whether a passenger books the route again, and a comment made to a steward on board may never reach the team that plans the next season.
Ask by email within a day of arrival, or with a QR code in the cabin or on the seat-back for passengers who want to answer before they step off. Pick four to six questions, and tag each link with the route or sailing and the class, so every answer keeps them for workflows and Google Sheets.
Each written answer gets a theme and a sentiment, and each response an urgency, so a cleanliness problem in one class of travel stands out. The inbox gives each response an owner and a status until the issue is closed.
- Questions
- 13
- Best asked
- Within a day of arrival
- Industry
- Travel
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 trains and cruises questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The journey overall
Lead with a rating and the recommendation score, then the mood and how relaxing the trip was.
- 01Stars
How would you rate the journey?
A five-star rating for the journey. Put it first so every response carries a score; Results shows the average, a bar per rating and the share who rated 4 or higher.
- 05NPS
How likely are you to recommend this route?
The recommendation score for the route, from 0 to 10. Results shows promoters, passives and detractors; tag each link with the route to compare one line or itinerary with another.
- 12Emoji
How did the journey feel?
Five faces for how the journey felt. Results shows each face's share, a quick read that sits well beside the star rating at the top of the survey.
- 10Big scale
How relaxing was the journey?
How relaxing the journey was, from 1 to 10. Results shows the average and a column per step; on scenic routes and cruises, calm is part of what the passenger paid for.
On board
Break the journey into the seat or cabin, staff and food, punctuality, Wi-Fi and the services passengers used.
- 02Matrix
Rate the journey on each
Rates the seat or cabin, cleanliness, staff and food in one grid. The heat map shows which row pulls the journey rating down, and the row averages compare classes or routes.
- 04Customer effort
How easy was it to find your seat or cabin?
A customer effort score for finding the seat or cabin, on seven points. A low share who found it easy points to platform signs, coach numbering or the boarding process at the port.
- 03Yes / No
Was the train or ship on time?
A yes or no on punctuality. Select No in Results to see whether late arrivals also rated the staff and food lower, which tells you how much a delay colors everything else.
- 09Multiple choice
Which onboard services did you use?
Every onboard service the passenger used, with None for those who used nothing. The bars show which services earn their space, and selecting one filters the page to its users.
- 08Yes / No
Did the Wi-Fi work?
A yes or no on Wi-Fi. Add logic after the services question so only passengers who used Wi-Fi see it, and the share who said yes then means something.
Who traveled and what comes next
Class, the best part, improvements and the next trip date show where to invest and when to get back in touch.
- 11Dropdown
Which class did you travel in?
The class traveled, from standard to suite. Skip it when the class is a tag on the link, and choose a class in Results to keep sleeper or suite feedback apart from standard averages.
- 06Multiple choice
What did you like most?
The single thing the passenger liked most, from the views to the stops. The donut in Results shows what to lead with on the next brochure or route page.
- 07Text
What would improve the journey?
An open question on improvements. Answers get a theme, so recurring mentions of noise, crowded carriages or dining times show up across departures and sailings.
- 13Date
When is your next trip planned?
The date of the passenger's next planned trip, picked on a calendar. Results shows the picked dates as a calendar, which helps you time your next email or offer.
Tips for asking about trains and cruises
Small choices that get honest, useful answers.
- 01
Ask within a day of arrival
Schedule the email for the day after the journey ends, when the cabin and the staff are still clear in the passenger's mind.
- 02
Tag by route and class
Add the route or sailing and the class to each link, so you can compare a sleeper cabin with a standard seat.
- 03
Keep cruise surveys short
A week at sea gives passengers a lot to say. Use the grid for the details and the open question for the rest instead of a long list.
- 04
Close the loop on cleanliness
Give every cleanliness complaint an owner in the inbox, and pass it to the crew or the depot for that route the same day.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about trains and cruises
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Within a day of arrival for a train, and within two days of leaving the ship for a cruise. Usertick sends to a contact list now or on a date up to 30 days ahead, so you can schedule the email for the day the journey ends.
Yes. Put a QR code in the cabin, on the seat-back or on the menu, and it opens the hosted survey on the passenger's phone.
Four to six. The rating, the grid, punctuality and the open question cover most journeys.
Use one survey per service. A cruise passenger rates a cabin and excursions, while a rail passenger rates a seat and the timetable.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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