Airport questions that find the line, the sign and the bag that slowed everyone down
Ask passengers about security, the signs, the walk to the gate and the wait at baggage claim. Each question below comes with when to ask it and what the answer tells you.
What airport survey questions tell you
Airport survey questions ask passengers about the parts of a trip that happen on the ground: the security line, the walk to the gate, the signs, the lounge and the wait at the carousel. These moments shape how people remember a journey, and queue sensors can't tell you whether a passenger felt lost or rushed.
Ask departing passengers with a QR code at the gate or in the lounge, and arriving passengers by email or link within a day of landing. Pick four to six questions for one moment, departures or arrivals, and run the two as separate surveys so each stays short.
Written answers get a category, a theme, a sentiment and an urgency, so a damaged bag or a missed connection stands out from comments about coffee prices. Each response gets an owner and a status in the inbox, and a workflow can post baggage complaints to the team's Slack or Microsoft Teams channel.
- Questions
- 14
- Best asked
- At the gate, or a day after landing
- Industry
- Travel
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 airports and baggage questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Security and the walk to the gate
Time in line, the signs and finding the gate cover the departure half of the visit, the part passengers rush through.
- 01Ruler
How many minutes did security take?
Minutes in the security line, from 0 to 90. Results shows the median and the middle half; tag each QR code with its terminal or checkpoint so every line gets its own number.
- 04Stars
How clear was the signage?
A star rating for the signs. Read it with the gate effort score: when both are low, the signs between security and the gates are the first place to look.
- 06Customer effort
How easy was it to find your gate?
A customer effort score for finding the gate, on seven points. Results shows the average and the share who found it easy, and a dip after a new gate layout shows up against the period before.
- 05Multiple choice
Where did you spend most of your time?
Where the passenger spent most of the visit, from the security line to passport control. A large share for the security line means the wait ate the time passengers would have spent in shops or the lounge.
Getting there and the lounge
Ask how passengers arrived and whether they used the lounge, and add logic so only lounge guests rate it.
- 11Dropdown
How did you get to the airport?
How the passenger reached the airport, from car to hotel shuttle. Select Train or Bus in Results to see whether those passengers felt short of time at security.
- 08Yes / No
Did you use the lounge?
A yes or no that decides whether the lounge rating appears. Add logic so passengers who answer No skip the next question.
- 09Stars
How would you rate the lounge?
A star rating for the lounge, shown only to passengers who used it. Results gives the average and the share who rated 4 or higher, compared with the period before.
Baggage claim
Ask about the carousel and the state of the bag together, so a damage report arrives with the landing date and a photo.
- 14Date
When did you land?
The landing date, picked on a calendar. Results shows the picked dates as a calendar, which lets you match a cluster of bag complaints to one day or one shift.
- 02Ruler
How many minutes did you wait for your bag?
Minutes at the carousel, from 0 to 60. Compare the median with the times your ground handler records to see whether the wait passengers feel matches the clock.
- 03Yes / No
Did your bag arrive intact?
A yes or no on the state of the bag. Add logic so the photo question appears only after a No, and select No in Results to read those passengers' other answers.
- 13File upload
Upload a photo of your damaged bag
A photo of the damaged bag, attached to the answer and shown in the Results gallery with its location data removed. It saves a back-and-forth with the claims desk. File upload is on every plan, 1 per survey on Free.
How the airport felt
Close with the feeling and the fixes, so the scores above come with reasons beside them.
- 12Emoji
How did the airport make you feel?
How the airport made the passenger feel, on five faces. It picks up stress and calm that the timing questions can't, and Results shows the share for each face.
- 07Multiple choice
What would improve the airport experience?
Passengers pick every fix they would like, from shorter lines to clearer announcements. Results shows bars with each share, which gives you an order for the next budget round.
- 10Text
What went wrong at the airport, if anything?
An open question for anything that went wrong, from a broken trolley to a missed connection. Each answer gets a type and an urgency, so a safety issue or a lost bag gets an owner first.
Tips for asking about airports and baggage
Small choices that get honest, useful answers.
- 01
Split departures and arrivals
Run one survey at the gate and another after landing. Each stays short, and the questions match what the passenger just went through.
- 02
Put codes where people wait
Gate seating, the lounge and the baggage hall are where passengers have a minute to spare. The QR code opens the hosted survey on their phone.
- 03
Tag every code by location
Give each QR code a tag for its terminal or gate area, so every answer arrives with the place it came from.
- 04
Act on damage the same day
Give every damaged or missing bag an owner in the inbox, and reply before the passenger has to chase the claim.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about airports and baggage
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Ask departing passengers at the gate or in the lounge while they wait, and arriving passengers within a day of landing by email or link. Baggage questions only make sense after the carousel.
Four to six for one moment. A departures survey might use the security wait, the gate effort score, the signs rating and the open question.
Yes, on every plan. Add the file upload question (1 per survey on Free) after the question on the bag's state, and the photo arrives with the answer in the inbox, with its location data removed.
Yes. Responses to a link or QR code survey can be anonymous, with no user ID, traits or visitor ID stored. Anonymity doesn't hold for surveys sent through Usertick email.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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