Lounge questions that show what guests need in the hour before boarding
Ask lounge guests about entry, crowding, seats, food, Wi-Fi and the boarding calls. Each question below comes with when to ask it and what the answer tells you.
What airport lounge survey questions tell you
Airport lounge survey questions ask guests how they got in, how busy it was, whether they found a seat and how the food, restrooms, Wi-Fi and power outlets held up. A lounge sells calm before a flight, and crowding at peak hours or a missed boarding call can undo it for the guests who paid the most.
Ask in the lounge with a QR code on tables and at the door, so guests answer while they wait. Pick four to six questions, and tag each code with the lounge and its terminal so answers from different locations stay apart in Google Sheets and workflows.
Written answers get a theme and a sentiment, so mentions of empty food stations, broken showers or slow Wi-Fi add up by lounge. The inbox gives each response an owner and a status, and a workflow can post urgent issues to the duty manager's Slack or Microsoft Teams channel.
- Questions
- 14
- Best asked
- In the lounge, before the boarding call
- Industry
- Travel
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 airport lounges questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Getting in and finding space
Entry route, arrival time, crowding, the seat search and the length of stay show how the lounge copes with each kind of guest.
- 01Multiple choice
How did you get into the lounge?
How the guest got in, from a ticket to a guest pass. Choose an entry route in Results to see whether card holders or day pass buyers rate the lounge differently from tier members.
- 12Ruler
How long before your flight did you reach the lounge?
Minutes before the flight when the guest arrived, from 0 to 240. The median shows how long guests plan to stay, which helps with staffing and food timing.
- 05Multiple choice
How busy was the lounge when you arrived?
Crowding on arrival, from empty to too crowded to sit. A rising share at the crowded end, compared with the period before, is the case for entry limits at peak times.
- 06Yes / No
Did you find a seat right away?
A yes or no on finding a seat right away. Select No to see those guests' stress scores and comments; a lounge without free seats fails at its main job.
- 03Ruler
How long did you stay in the lounge?
Hours in the lounge, from 0 to 6. Results shows the median and the middle half; long stays point to transfer guests who need showers, hot food and somewhere quiet to rest.
Comfort and facilities
Rate the seats and the facilities guests used, and check that they can hear their flight being called.
- 02Stars
How comfortable was the seating?
A star rating for the seating. Results shows the average and the share who rated 4 or higher; read it with the crowding question, since a full lounge leaves late arrivals on the worst seats.
- 04Multiple choice
What did you use while you were there?
Every facility the guest used, from hot food to the family room. The bars show which spaces earn their floor area, and selecting one shows how its users rated the visit.
- 09Matrix
Rate the lounge on each
Rates food and drink, restrooms, Wi-Fi speed and power outlets in one grid. The heat map shows which row lets the lounge down, with row averages to follow each one.
- 11Yes / No
Were the boarding calls easy to hear in there?
A yes or no on hearing boarding calls. Every No matters, because a missed flight erases the value of the visit; consider screens or announcements in the quiet areas.
How the visit felt
Close the visit with stress, mood and what was missing, so the scores above come with reasons.
- 07Big scale
How much did the lounge take the stress out of waiting?
How much the lounge eased the wait, from 1 to 10. Results shows the average and a column per step, the closest single measure of what the lounge is for.
- 13Emoji
How did the lounge leave you feeling before your flight?
Five faces for how the guest felt leaving for the flight. Results shows each face's share, a simple read on whether the visit did its job.
- 08Text
What was missing from the lounge?
An open question on what was missing. Each answer gets a theme, so requests for quiet rooms, more outlets or better coffee stand out by lounge.
Price and comparison
Ask what a day pass is worth and which lounge does better, before you set door prices or plan a refit.
- 10Number
What is the most you would pay for a day pass?
The most the guest would pay for a day pass, from 0 to 200 in your currency. Results shows the median and the middle half, a range to test against your door price.
- 14Text
Which lounge have you liked most, and what did it do well?
An open question on the best lounge the guest has used and what it did well. Each answer gets a theme, so the ideas worth copying rise to the top.
Tips for asking about airport lounges
Small choices that get honest, useful answers.
- 01
Put codes on every table
A QR code on tables and at the bar reaches guests while they sit, and it opens the hosted survey on their phone.
- 02
Tag each lounge
Give each lounge or terminal its own tagged code, so crowding and facilities compare fairly across locations.
- 03
Keep it short before boarding
Guests may leave mid-survey when their gate opens. Put the stress score first and keep the survey to five questions.
- 04
Fix what breaks today
Route complaints about broken showers or empty food stations to the duty manager within the hour, through the inbox or a workflow on every plan.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about airport lounges
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
During the visit. A QR code on tables reaches guests while they wait, and an email the next day works for members whose contact details you hold.
Four or five. Guests leave when their flight is called, so start with the stress score and the seating and end with what was missing.
Yes. Tag each lounge's QR code or link with its name, and the tag is kept with every answer for workflows, Google Sheets and the API.
Yes. Responses to a link or QR code survey can be anonymous, with no user ID, traits or visitor ID stored. Anonymity doesn't hold for surveys sent through Usertick email.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed