Travel money questions that show where fees and blocked cards hit travelers
Ask travelers how they paid, what they were charged and where their money went on the trip. Each question below comes with when to ask it and what the answer tells you.
What travel money survey questions tell you
Travel money survey questions ask travelers how they paid abroad, whether a fee surprised them, how much they trusted the exchange rate and whether their card got blocked. For a bank, a card issuer or a travel money provider, these are the moments that decide which card a traveler reaches for on the next trip.
Ask within a few days of getting home by email or link, once statements show the real charges. Pick four to six questions; ask how people paid and how it felt, and never ask for card numbers or account details.
Written answers get a type, a theme and a sentiment, so complaints about one fee or a blocked card stand out from tips and praise. Each response gets an owner and a status in the inbox, and a workflow can pass a fee dispute to Zendesk.
- Questions
- 14
- Best asked
- A few days after getting home
- Industry
- Travel
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 money abroad questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How travelers paid
Payment method, exchange, cash and tracking show the habits behind every other answer.
- 01Multiple choice
How did you pay for most things on this trip?
How the traveler paid for most things, from card to a mix of everything. Select Cash in Results to see whether those travelers also report card problems or fees.
- 06Multiple choice
How did you handle currency exchange?
How the traveler handled exchange, from their bank at home to not needing to. The donut shows where travelers get currency and how often a card handles it for them.
- 03Number
Roughly how much cash did you carry?
Roughly how much cash the traveler carried, from 0 to 2,000 in your currency. Results shows the median and the middle half, a guide for travel money offers.
- 12Dropdown
How do you keep track of spending on a trip?
How the traveler keeps track of spending, from a banking app to not at all. The donut shows whether a budget feature in your own app would find users.
Paying on the ground
Effort, the grid of places and blocked cards show where paying broke down.
- 04Customer effort
How easy was it to pay the way you normally do?
A customer effort score for paying the usual way abroad, on seven points. Results shows the average and the share who found it easy, compared with the period before.
- 05Matrix
How easy was it to pay in each place?
Rates paying in taxis, small shops, markets and restaurants. The columns run from poor to excellent, and the heat map shows where cards struggle and cash is still needed.
- 10Yes / No
Did your card get blocked while you were away?
A yes or no on a blocked card. Every yes is worth a reply from the inbox, and the share compared with the period before shows whether fraud rules need a change.
Fees and trust
Surprise fees, fee clarity and trust in the rate show whether travelers felt treated fairly.
- 02Yes / No
Were you charged a fee you did not expect?
A yes or no on an unexpected fee. Select Yes to read those travelers' fee clarity ratings and comments, which show which fee to explain better.
- 11Stars
How clear were the fees before you paid?
A star rating for how clear fees were before paying. Results shows the average and a bar per rating; read it with the surprise fee question to find the screen or statement to reword.
- 08Big scale
How much did you trust the exchange rate you got?
Trust in the exchange rate, from 1 to 10. Results shows the average and a column per step; read it with the exchange question to see which method travelers trust least.
Spending and savings
Daily spend, where it went and two open questions give you material for offers and money guides.
- 09Slider
What did you spend per day, not counting the hotel?
Daily spend outside the hotel, from 10 to 400 in your currency. Results shows the median and the middle half, a realistic daily budget for destination guides.
- 13Points allocation
Split 100 points across where your money went
Travelers split 100 points across food and drink, getting around, attractions, shopping and nights out. Results shows the average points per item, where spending on a trip goes.
- 07Text
What surprised you about money on this trip?
An open question on money surprises. Each answer gets a theme and a sentiment, so ATM fees, currency conversion at the till or cash-only places add up by destination.
- 14Text
What would have saved you money on this trip?
An open question on what would have saved money. Each answer gets a theme, so tips and wishes for lower fees sort into ideas for your product and guides.
Tips for asking about money abroad
Small choices that get honest, useful answers.
- 01
Ask once statements arrive
Send the survey a few days after the trip, when travelers have seen the real charges.
- 02
Keep card details out
Ask how travelers paid and how it felt. Never ask for card numbers, account numbers or balances.
- 03
Reply to blocked cards
Give every blocked card or surprise fee an owner in the inbox, and explain what happened before the traveler asks.
- 04
Tag the destination
Tag each link with the country or region, so problems with fees and card acceptance keep their place in Google Sheets and workflows.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about money abroad
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A few days after they get home, once charges appear on statements. Send by email, or put the link in your own post-trip message.
Never. Ask how the traveler paid and how it went. Card and account numbers don't belong in a feedback survey.
Four to six. Start with how the traveler paid, add the surprise fee question and the rate trust score, and end with what would have saved money.
Yes, for the effort score, star ratings, yes or no questions, multiple choice and dropdowns. Put the surprise fee question first so it takes a single tap.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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