Document questions that show where travelers nearly missed their trip
Ask travelers which documents they needed, where they found the rules and what surprised them at the border. Each question below comes with when to ask it and what the answer tells you.
What visa and travel document survey questions tell you
Visa and travel document survey questions ask travelers how hard it was to work out what they needed, how long the visa took, what it cost and whether anything at the border caught them out. For a travel company, entry rules cost support time and sometimes a missed trip, and these answers show where your own guidance falls short.
Ask within a week of arrival by email or link, while the border is fresh, or ask the first questions on your entry requirements page with a popup after a scroll. Pick four to six questions, and never ask for a passport or visa number.
Written answers get a theme and a sentiment, so rules that surprised travelers on one route add up and can go straight into your pre-trip emails. Each response gets an owner and a status in the inbox.
- Questions
- 14
- Best asked
- Within a week of arrival
- Industry
- Travel
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 visas and documents questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Working out what was needed
Effort, sources, clarity and the documents needed show whether your guidance or someone else's did the work.
- 01Customer effort
How easy was it to work out which documents you needed?
A customer effort score for working out the required documents, on seven points. A low share who found it easy is the case for a clearer checklist per destination on your site.
- 05Multiple choice
Where did you find out what you needed?
Where the traveler learned what to bring, from your site to a friend. A small share for your own site means travelers rely on sources you don't control.
- 06Stars
How clear were the entry rules we showed you?
A star rating for how clear your entry rules were. Results shows the average and the share who rated 4 or higher; add logic so only travelers who used your guidance see it.
- 02Multiple choice
Which documents did this trip need?
Every document the trip needed, from a visa to an invitation letter, with an option for routes that need none of them. The bars show which documents to explain first.
Getting the paperwork
Start time, processing time, cost and passport expiry show how far ahead travelers need to begin.
- 12Dropdown
How far ahead did you start the paperwork?
How far ahead the traveler started, from the same week to more than two months. Select the shortest answer in Results to see how often a late start led to surprises.
- 03Ruler
How many days before departure did your visa come through?
Days before departure when the visa came through, from 0 to 60. Results shows the median and the middle half; a short median warns that travelers are cutting it close.
- 08Number
How much did the paperwork cost in total?
The total paperwork cost, from 0 to 1,000 in your currency. Results shows the median and the middle half, useful when you show expected costs per destination.
- 11Date
When does your passport expire?
The passport expiry date, picked on a calendar. Ask it only when you will use it to warn travelers about validity before a trip, and never ask for the passport number; Results shows a calendar of dates.
At the border
Checks, surprises and confidence show whether travelers arrived with the right papers.
- 04Yes / No
Was your passport checked against the rules before you flew?
A yes or no on whether the passport was checked against entry rules before the flight. Select No to see whether those travelers met surprises at the border.
- 09Yes / No
Were you asked for anything at the border you did not expect?
A yes or no on unexpected requests at the border. Select Yes to read what was asked for, and add it to the guidance for that route.
- 10Big scale
How confident were you that your papers were in order?
How confident the traveler felt about their papers, from 1 to 10. Results shows the average and a column per step; low confidence means your checklist should reach travelers earlier.
- 07Text
Which document rule caught you off guard?
An open question on the rule that caught the traveler out. Each answer gets a theme, so passport validity, photo rules or transit visas stand out by route.
Helping the next traveler
Rank the help that matters and collect warnings for others on the same route.
- 13Ranking
Rank what would help most with paperwork next time
Travelers rank what would help most, from a checklist per country to sample forms. Results shows the average place per item, which tells you what to build first.
- 14Text
What should we warn other travelers about?
An open question for warnings to other travelers. Each answer gets a theme, and the most useful ones can go straight into your destination pages.
Tips for asking about visas and documents
Small choices that get honest, useful answers.
- 01
Ask after the border
Send the survey within a week of arrival, once the traveler has been through the border and knows what was checked.
- 02
Never ask for document numbers
Passport and visa numbers don't belong in a feedback survey. The expiry date is the most you need, and only if you will use it.
- 03
Tag the destination
Tag each link with the destination country, so every answer keeps it for Google Sheets and workflows and problems on one route stand out.
- 04
Turn surprises into guidance
Answers about unexpected requests at the border are the fastest way to update your checklist for a route.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about visas and documents
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Within a week of arrival, by email or link. Usertick sends to a contact list now or on a date up to 30 days ahead, so you can schedule the email for a few days after departure.
Only the expiry date, and only when you will use it to warn travelers before a trip. Never ask for a passport or visa number in a survey.
Four to six. The effort score, where the traveler found the rules, any surprise at the border and one open question cover most trips.
Yes. A popup or side button on the page can ask whether the guidance was clear, triggered after a scroll or a delay, on every plan.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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