Connectivity questions that show how travelers got online and where it failed
Ask travelers about eSIM setup, data on landing, signal, price and what they needed data for. Each question below comes with when to ask it and what the answer tells you.
What eSIM and roaming survey questions tell you
eSIM and roaming survey questions ask travelers how they got online abroad, how long setup took, whether data worked on landing, how good the signal was and what it all cost. For an eSIM seller or a mobile carrier, the first minutes after landing shape whether the traveler buys again, and these answers show where setup or coverage failed.
Ask setup questions a day into the trip and price and coverage questions after it, by email or link. Pick four to six questions, and add logic so travelers who didn't buy an eSIM skip the setup question.
Written answers get a type and a theme, so setup bugs reach support and coverage complaints reach the network team. On every plan, a workflow can post bugs to Slack or send them to Jira, Linear or Zendesk.
- Questions
- 14
- Best asked
- A day into the trip, then after it
- Industry
- Travel
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 staying connected abroad questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Getting online
The method, setup effort, minutes to connect and data on landing cover the first hour abroad.
- 01Multiple choice
How did you get online abroad?
How the traveler got online, from normal roaming to a pocket router. Select an answer in Results to compare signal and price ratings between eSIM and roaming travelers.
- 02Customer effort
How easy was the eSIM to set up?
A customer effort score for eSIM setup, on seven points. Add logic after the first question so only travelers who chose an eSIM see it; Results shows the share who found it easy.
- 04Ruler
How many minutes did it take to get online?
Minutes to get online, from 0 to 60. Results shows the median and the middle half; a wide middle half means setup works for most travelers but strands some.
- 03Yes / No
Did your data work the moment you landed?
A yes or no on data working the moment the traveler landed. Select No to read those travelers' answers on what went wrong, since this moment shapes trust in the plan.
Coverage and calls
Signal, calls on the home number and the open question show where the connection let travelers down.
- 05Stars
How good was the signal where you stayed?
A star rating for the signal where the traveler stayed. Tag each link with the destination, so the average and the share who rated 4 or higher point to weak networks.
- 10Yes / No
Could you still take calls on your home number?
A yes or no on taking calls on the home number. A No matters most for work travelers, and selecting it shows which way of getting online left them unreachable.
- 07Text
What went wrong with your connection, if anything?
An open question on connection problems. Each answer gets a type and an urgency, so a plan that never activated reaches support ahead of a comment on speed.
Price and usage
Price paid, how it felt, data used and plan priorities show what to sell and at what price.
- 08Number
What did you pay for data on this trip?
What the traveler paid for data, from 0 to 300 in your currency. Results shows the median and the middle half; read it with the next question for a view of value.
- 09Multiple choice
How did the data price feel?
How the data price felt, from far too high to good value. The donut shows the share for each; select the highest answer to see what those travelers used data for.
- 12Dropdown
How much data did you use?
Data used, from under 1 GB to more than 10 GB, with an option for those who have no idea. The donut shows which plan sizes match real use.
- 13Points allocation
Split 100 points across what a travel data plan should get right
Travelers split 100 points across price, coverage, speed, easy setup and support. Results shows the average points per item, a guide for what to compete on.
What data is for
Rank the uses, measure how much being online changed the trip and ask which app mattered most.
- 06Ranking
Rank what you needed data for most
Travelers rank what they needed data for, from maps to work email. Results shows the average place per item, which helps you size and describe the plans you sell.
- 11Big scale
How much did being online change how you traveled?
How much being online changed the trip, from 1 to 10. Results shows the average and a column per step, a measure of how much travelers rely on data abroad.
- 14Text
Which app did you lean on most while abroad?
An open question on the app the traveler relied on most. Each answer gets a theme, so the apps worth testing on your network stand out.
Tips for asking about staying connected abroad
Small choices that get honest, useful answers.
- 01
Ask about setup early
Send the setup questions a day into the trip, while the first hour is fresh, and the rest after the traveler gets home.
- 02
Skip setup for roamers
Add logic after the first question so travelers on normal roaming skip the eSIM setup question.
- 03
Lead with a one-tap question
Put the yes or no on data at landing first; it can be answered inside the email with a single tap.
- 04
Fix failed activations fast
Give every plan that didn't work an owner in the inbox, and refund or fix it before the traveler buys elsewhere.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about staying connected abroad
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Twice if you can: a day into the trip for setup, and after the trip for coverage and price. Usertick sends to a contact list now or on a date up to 30 days ahead, with no automatic send when a plan activates.
Yes. The survey opens on the phone from the email or the link, so a traveler can answer over hotel Wi-Fi or their new data plan.
Four to six. The connection method, setup effort, data on landing and one open question cover the first survey.
Usertick surveys run inside web apps, and a phone app can open the survey's link, which shows the hosted page.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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