Takeout questions that show how your food arrives at the door
Ask customers whether the order was complete, how the food traveled and how easy ordering was. Each question below comes with when to ask it and what the answer tells you.
What takeout and delivery survey questions tell you
Takeout and delivery survey questions ask customers about the meal you never see served: whether the order was complete, how the food survived the trip, how easy it was to order and how long it took. A soggy box of fries or a missing side reaches the customer's table with no one from your kitchen there, and the only record is often a low rating on a delivery app.
Ask within an hour of the food arriving, while the meal is on the table. A QR code on the bag or the receipt opens the survey on the customer's phone, and a link in your own order email works for orders from your website. Pick three or four questions: whether the order was complete, how the food traveled, the food rating and one open question.
Each written answer gets a category, a theme, a sentiment and an urgency, so a wrong dish or a missing item reaches the shift manager while there is still time to send a replacement or a refund.
- Questions
- 14
- Best asked
- Within an hour of the food arriving
- Industry
- Hospitality
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 takeout and delivery questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Was the order right
Start with whether everything arrived and what was wrong, so every incomplete order gets an owner that evening.
- 01Yes / No
Was your order complete when it arrived?
A yes or no on whether the order was complete. Select No in Results to see what was wrong and how those customers rated the food, and give each one an owner the same evening.
- 03Multiple choice
What was wrong with the order?
Lists what was wrong, with several picks allowed and Nothing first. Results shows a bar per problem; a rising share for cold food or leaks points to packaging before cooking.
- 14File upload
Add a photo of the order as it reached you
A photo of the order as it arrived, attached to the answer. It settles a refund without a back-and-forth and shows the kitchen what the trip does to a dish. File upload is on every plan, 1 per survey on Free.
How the food traveled
These show what the trip does to each dish, so you know what to pack differently or take off the delivery menu.
- 05Multiple choice
How well did the food travel?
How well the food traveled, from perfect to not fit to eat. Results shows a donut with each share; read it with the dish customers say not to send out.
- 08Emoji
How did opening the bag feel?
How opening the bag felt, on a row of faces. It picks up presentation, packaging and smell, which a food rating alone misses.
- 06Stars
How would you rate the food you took home?
A star rating for the food at home. Compare it with your dine-in rating, if you ask one, to see how much the trip costs each dish.
- 09Text
Which dish should we never send out for delivery?
An open question for the dish that shouldn't be sent out. These answers tell you which dishes to drop from the delivery menu or pack differently.
Ordering and getting the food
Ask where and how customers ordered and how long it took, then compare your own channels with delivery apps.
- 02Multiple choice
Where did you place your order?
One pick for where the order was placed. Choose a channel in Results to compare complaints from your own website and app with those from delivery apps you don't control.
- 07Customer effort
How easy was it to order from us this time?
A customer effort score for ordering this time, on a 7-point scale. Results shows the average and the share who found it easy; compare it for each ordering channel.
- 04Dropdown
How did you get the food?
How the customer got the food, from delivery to a locker. Select each way in Results to see whether curbside or shelf pickups arrive colder than orders handed over at the counter.
- 11Ruler
How many minutes did the order take?
Minutes from placing the order to having the food, on a ruler from 0 to 90. Results shows the median and the middle half; compare it with the time you quoted.
- 13Date
What time did the food arrive?
Asks when the food arrived. As a date question, Results shows a calendar of picked dates and records the day, so change it to a dropdown of time slots to see your peak hour.
Who you fed and what to change
Close with the size of the order and one open question for what would make takeout better.
- 12Number
How many people were you feeding?
How many people the order fed, from 1 to 20. Results shows the median and the middle half; large family orders may need different packaging and timing from a meal for one.
- 10Text
What would make our takeout better?
An open question for what would make takeout better. Each answer gets a theme, so repeated mentions of portion size, packaging or timing stand out.
Tips for asking about takeout and delivery
Small choices that get honest, useful answers.
- 01
Put the QR code on the bag
A sticker on the bag or the receipt reaches the customer as they open the food. By the next day, the details of the meal are gone.
- 02
Ask within the hour
Send the link in your own order email soon after delivery, while the food is still on the table.
- 03
Fix packaging before recipes
When cold food or leaks lead the list of problems, try new containers or lids first. The recipe may be fine at the table.
- 04
Make it right the same evening
Give every incomplete order an owner in the inbox, and offer a fix before the customer leaves a review on a delivery app.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about takeout and delivery
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Within an hour of the food arriving. A QR code on the bag or the receipt reaches customers as they open it, and a link in your own order email works for website orders.
Yes, on every plan. Add the file upload question (1 per survey on Free), and the photo arrives with the answer in the inbox, with its location data removed.
Yes. Put a QR code on the bag or the receipt, and the customer answers on the survey's hosted page from any phone. A tag for the app on the link is kept with each answer for workflows, Google Sheets and the API.
Three or four: whether the order was complete, how the food traveled, the food rating and one open question.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed