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Room service survey template

Hear how room service went, while the tray is still in the room

Four questions for guests who ordered to their room: overall satisfaction, the minutes it took to arrive, a rating for the food and what to add to the menu. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this room service survey tells you

A room service survey asks about one order while the guest is still in the room with it. This template takes under a minute: a satisfaction score for the order, the minutes it took to arrive on a ruler up to 60 or more, a separate rating for the food and one open question about the menu.

It is written for a link: print its QR code on the tray card or the menu, or open the link on the in-room tablet, so guests can answer from the bed or the desk. If your hotel messages guests after an order, put the survey link in the message your own system sends; Usertick doesn't send phone messages and has no trigger from your ordering system.

Every written answer is read as it arrives and filed under a category from your list, such as staff and service or delays and disruptions, with a type and an urgency. Results shows the order and food scores with the share who rated 4 or higher, and the median delivery time with its middle half, each against the period before.

As a linkOn your websiteIn an emailAs a conversation
Questions
4
Time to answer
About a minute
Written for
In the room after a room service order, from a QR code on the tray
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Stars

How satisfied were you with your room service order?

Why ask it
One score for the whole order covers what the food rating can't: the phone call, the delivery, the tray setup and the pickup.
What you learn
The average out of 5, a bar for each rating and the share who rated 4 or higher, compared with the period before.
Make it yours
Read it beside the food rating. When the order scores lower than the food, the problem is the service around the food.
Question 2 of 4 · Ruler · Optional

How long did it take to arrive?

Why ask it
Guests remember how long they waited better than the time quoted on the phone. Minutes on a ruler give you a number to set against the time the kitchen promises.
What you learn
The median delivery time and the middle half of answers, so you see the typical wait and how long the slow orders took, against the period before.
Make it yours
Keep the open top end at 60 minutes or more, and compare the median with the time your team quotes when guests order.
Question 3 of 4 · Stars

How would you rate the food?

Why ask it
A late tray and a dull dish are different problems with different owners. A separate food score gives the kitchen a number of its own.
What you learn
The average out of 5, a bar for each rating and the share who rated the food 4 or higher. Select the low ratings to see whether those orders also took longest to arrive.
Make it yours
Share this score with the kitchen each week, apart from the overall one, so the chef sees the food on its own.
Question 4 of 4 · Text · Optional

What would you add to the menu, or change?

Why ask it
Guests ordering to the room often want something the menu doesn't offer, such as a late-night snack or a lighter breakfast. Asking directly turns those wishes into a list.
What you learn
Usertick reads each answer, files it under a theme from your list and marks it as an idea, a complaint or praise. Results lists the answers by theme, with up to 8 themes and their trends, so repeated requests rise to the top.
Make it yours
Review the ideas each month before you reprint the menu, and mark the ones you add as done in the inbox.

What the answers show

Results turns each question into numbers you can follow week by week.

How satisfied were you with your room service order?

The average rating and the share who gave 4 or 5 stars, against the period before.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Room service in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Put the code on the tray

    Print the QR code on the tray card or the bill holder that goes up with every order, so each guest who orders sees it with the food.

  2. 02

    Keep it to one order

    Ask about the order the guest just had. A guest satisfaction survey after check-out covers the rest of the stay.

  3. 03

    Hear about slow nights early

    On every plan, set an alert for when the order score drops over a few days, so the evening team hears about it while guests are still in house.

  4. 04

    Reply before the guest leaves

    Give complaints an owner in the inbox while the guest is still at the hotel, so the front desk can make it right before check-out.

CSAT surveysHotel guest surveysLink and QR code surveysTakeout and delivery questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATHotel stayLearn how guests rated their stay, from check-in to breakfast, and whether they'd recommend you. Email it the day after check-out.
CSATRestaurant visitFind out how guests rated the food, the service and the atmosphere, and whether they'd recommend you. Share it with a QR code on the receipt or by email after a booking.
CSATBreakfastLearn how guests rated breakfast, from choice and freshness to service and hours. Send it in the morning, by text or through the in-room screen.
CSATSpa treatmentHear how guests rated their treatment and therapist, and whether they'd book again. Send it an hour after the treatment.

Questions from the library

Browse the question library
  1. Was your order complete when it arrived?Yes / No · Takeout and delivery
  2. Where did you place your order?Multiple choice · Takeout and delivery
  3. What was wrong with the order?Multiple choice · Takeout and delivery
  4. How was your meal?Emoji · Restaurant and dining
  5. How would you rate the service?Stars · Restaurant and dining
  6. How many minutes did you wait for a table?Ruler · Restaurant and dining

Frequently asked questions

No. Usertick doesn't send phone messages and has no trigger from your ordering system. Print the QR code on the tray card, open the link on the in-room tablet, or add the link to the message your own system sends after an order.

Within the hour, while the meal is still in front of them. A code on the tray lets guests answer while they eat or right after.

Yes. The survey link opens in any browser, so add it to the tablet's home screen or guest portal. If the portal is a web page on your hotel's own domain, the website script can show the survey there as a popup.

Three or four. This template asks four and takes under a minute; only the order score and the food score are required.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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