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Hotel breakfast survey template

Find out how breakfast went, on the morning it was served

Three questions for guests after breakfast: how satisfied they were this morning, how choice, freshness, service and opening hours rated, and what was missing. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this hotel breakfast survey tells you

A hotel breakfast survey asks about this morning's breakfast while the guest can still picture the buffet. This template takes about a minute: a satisfaction score, a grid for choice, freshness, service and opening hours, and one open question about what was missing.

It is written for a link guests open in the morning: a QR code on the breakfast tables or at the restaurant door, the in-room screen, or the morning message your own system sends to in-house guests. Usertick doesn't send phone messages, but it can email the survey to the guests you import as contacts at a time you schedule.

Every written answer is read as it arrives and filed under a category from your list, such as staff and service or room and facilities, with a type and an urgency. Results shows the breakfast score with the share who rated 4 or higher and a heat map for choice, freshness, service and hours, each against the period before.

As a linkOn your websiteIn an emailAs a conversation
Questions
3
Time to answer
About a minute
Written for
After breakfast, from a QR code on the table or the in-room screen
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

How satisfied were you with breakfast this morning?

Why ask it
One score for this morning gives the breakfast team a number to track day by day. The words this morning keep guests on today's breakfast, even on the fourth day of a stay.
What you learn
The average out of 5, a bar for each rating and the share who rated 4 or higher, compared with the period before. Select the low ratings to filter the page to unhappy guests and read what they missed.
Make it yours
Keep it first and required, so even a guest who answers one question gives you the score.
Question 2 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
Breakfast complaints come from different places: too little choice, food that sat out too long, slow coffee refills or a kitchen that closes before late risers come down. Four rows tell you which one it is.
What you learn
A heat map with a row for each part and its average. When opening hours score below freshness, look at the clock before you change the menu.
Make it yours
Add a row for what guests talk about, such as the coffee or the egg station, and keep the grid short, since on a phone it shows one row at a time.
Question 3 of 3 · Text · Optional

What was missing from breakfast?

Why ask it
Guests notice what wasn't there: oat milk, fresh fruit late in the service, a hot dish for children. Asking what was missing gets a shopping list in their words.
What you learn
Usertick reads each answer, files it under a theme from your list and marks it as an idea, a complaint or praise. Results lists the answers by theme, with up to 8 themes and their trends, so an item asked for again and again rises to the top.
Make it yours
Go through these answers with the kitchen each week, and when you add something guests asked for, say so on the breakfast card.

What the answers show

Results turns each question into numbers you can follow week by week.

How satisfied were you with breakfast this morning?

The average rating and the share who gave 4 or 5 stars, against the period before.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Breakfast in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Put the code on the tables

    Print the QR code on a small card on each table or by the restaurant door, where guests finish their coffee. The code points to the live survey, so you can edit a question without reprinting.

  2. 02

    Ask every morning of the stay

    A guest staying four nights can answer each morning. Their answers show whether breakfast holds up from the first day to the last.

  3. 03

    Read the score at the briefing

    Share the previous day's score and comments with the breakfast team at the start of the shift, so a fix happens the next morning.

  4. 04

    Send complaints to the manager

    On every plan, a workflow posts ratings of 1 or 2 to Slack or Microsoft Teams, so the restaurant manager can speak to the guest before they leave the hotel for the day.

CSAT surveysHotel guest surveysLink and QR code surveysThe breakfast table questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATHotel stayLearn how guests rated their stay, from check-in to breakfast, and whether they'd recommend you. Email it the day after check-out.
CSATRestaurant visitFind out how guests rated the food, the service and the atmosphere, and whether they'd recommend you. Share it with a QR code on the receipt or by email after a booking.
CSATRoom serviceLearn how guests rated a room service order, from delivery time to the food itself. Send it through the in-room tablet or by text an hour after delivery.
CSATSpa treatmentHear how guests rated their treatment and therapist, and whether they'd book again. Send it an hour after the treatment.

Questions from the library

Browse the question library
  1. Was breakfast included in your rate?Yes / No · The breakfast table
  2. What time did you come down for breakfast?Multiple choice · The breakfast table
  3. What did you eat this morning?Multiple choice · The breakfast table
  4. Was your order complete when it arrived?Yes / No · Takeout and delivery
  5. Where did you place your order?Multiple choice · Takeout and delivery
  6. What was wrong with the order?Multiple choice · Takeout and delivery

Frequently asked questions

Right after breakfast, the same morning. A QR code on the table or at the restaurant door reaches guests as they finish, and the in-room screen reaches them back in the room.

By email, yes. Import the day's in-house guests as contacts and schedule the send for the end of breakfast. Usertick doesn't send phone messages, so for those, put the link in the message your own system sends.

Three is enough for one meal. This template asks three in about a minute, and only the score is required.

Yes. Change this morning to today in the first label and adjust the grid rows to your menu and your hours.

Read what those guests said was missing, then look at the row that scored lowest. When the same item comes up for a week, add it and watch the score against the period before.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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