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Spa feedback survey template

Learn how each treatment felt, and who will book the next one

Three questions for guests after a treatment: how satisfied they were, how the therapist, the room, booking and value rated, and whether they would book again. Add an open question for comments, and Usertick reads every written answer for you.

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What this spa feedback survey tells you

A spa feedback survey asks guests about a treatment while they still feel its effect. This template takes under a minute: a satisfaction score for the treatment, a grid for the therapist, the treatment room, booking and value for money, and a yes or no on booking another treatment.

It is written for an email on the day of the treatment, sent by Usertick to the guests on your appointment list, where the first question can be answered inside the message. The same survey runs as a link in your own booking confirmation, as a QR code at reception or in the relaxation room, or as a conversation that asks one question at a time.

The template has no open question, so add one at the end when you want comments; Usertick then reads every written answer and files it under a category from your list, such as staff and service or price and fees. Results shows the treatment score with the share who rated 4 or higher, a heat map for the four parts and the share who would book again, each against the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
Under a minute
Written for
Later on the day of the treatment, by email to the guest
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

How satisfied were you with your treatment?

Why ask it
The treatment is what the guest paid for, so its score comes first. Asked the same day, it records how the guest felt walking out.
What you learn
The average out of 5, a bar for each rating and the share who rated 4 or higher, against the period before. Select a rating to filter the page and see how those guests rated their therapist.
Make it yours
Keep it first, so guests can answer it inside the email with one tap.
Question 2 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
A treatment can disappoint for reasons outside the therapist's hands, such as a cold room, a booking that took three calls or a price that felt high. Four rows separate the person from the place and the price.
What you learn
A heat map with a row for each part and its average, so value for money scoring below the therapist points to your prices or packages before your team.
Make it yours
Share therapist scores with each therapist one to one, and look at several weeks of answers before drawing conclusions about a person.
Question 3 of 3 · Yes / No

Would you book another treatment with us?

Why ask it
Whether a guest would book again is the closest the survey gets to your next appointment. A yes or no is easy to answer and easy to act on.
What you learn
The share who said yes, compared with the period before. Select No to filter the page to those guests and see which part of the grid they rated lowest.
Make it yours
Add skip logic so a No goes to a new open question about what would bring them back; skip logic works on every plan.

What the answers show

Results turns each question into numbers you can follow week by week.

How satisfied were you with your treatment?

The average rating and the share who gave 4 or 5 stars, against the period before.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Spa treatment in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it the same day

    Send the survey a few hours after the treatment, while the guest still feels it. Import the day's appointments as contacts and schedule the send for the late afternoon.

  2. 02

    Keep health questions out

    Ask about the experience and leave out medical conditions. Usertick's terms don't allow health records or medical details in surveys.

  3. 03

    Follow up on every No

    Give each response with a No an owner in the inbox, so the spa manager can call the guest and offer to put things right.

  4. 04

    Compare treatments on your menu

    Add a question that names the treatment, such as a massage or a facial, then select each one in Results to compare scores across your menu.

CSAT surveysHotel guest surveysEmail surveysSpa, gym and pool questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATHotel stayLearn how guests rated their stay, from check-in to breakfast, and whether they'd recommend you. Email it the day after check-out.
CSATRestaurant visitFind out how guests rated the food, the service and the atmosphere, and whether they'd recommend you. Share it with a QR code on the receipt or by email after a booking.
CSATRoom serviceLearn how guests rated a room service order, from delivery time to the food itself. Send it through the in-room tablet or by text an hour after delivery.
CSATBreakfastLearn how guests rated breakfast, from choice and freshness to service and hours. Send it in the morning, by text or through the in-room screen.

Questions from the library

Browse the question library
  1. How did the treatment feel?Emoji · Spa, gym and pool
  2. Rate the spa on eachMatrix · Spa, gym and pool
  3. Would you book the treatment again?Yes / No · Spa, gym and pool
  4. Was the table or room you booked ready for you?Yes / No · When a booking went wrong
  5. What happened to your reservation?Multiple choice · When a booking went wrong
  6. What did we do to put it right?Multiple choice · When a booking went wrong

Frequently asked questions

The same day, a few hours after the treatment. Usertick doesn't send automatically after an appointment, so import the day's appointments as contacts and send or schedule the survey yourself.

No. Usertick's terms don't allow surveys that collect health records or medical details, so keep the questions to the treatment, the therapist, the room and the booking.

Yes, when you want to know why. A last question that asks what would have made the visit better lets guests explain, and Usertick reads each answer and sorts it by theme, type and urgency.

Yes. Email it to the guests you have addresses for, and print the QR code at reception for day visitors. Add a question that asks whether they stayed at the hotel to compare the two groups in Results.

Most guests rating the treatment 4 or 5 and saying yes to another booking, with no row of the grid well below the others. Watch the trend against the period before more than any single day.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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