Room service questions that show what happens between the kitchen and the door
Ask guests how they ordered, how the tray arrived and how the food held up on the way. Each question below comes with when to ask it and what the answer tells you.
What room service survey questions tell you
Hotel room service survey questions follow an order from the call to the tray: how the guest ordered, whether the order was right, how the food arrived, how late it came against the promise and how fair the service charge felt. Most of what goes wrong happens out of sight in a service corridor, and the guest is the only one who sees the result.
Ask the same evening or the next morning, with a QR code on the tray card or the menu in the room. Keep it to three or four questions: whether the order was right, how the tray arrived, the food rating and one open question. Ask why the guest ate in and how often they ordered in the survey after checkout.
Each written answer gets a category, a theme, a sentiment and an urgency as it arrives, so an order that went to the wrong room reaches the night manager while the guest is still awake.
- Questions
- 14
- Best asked
- The same evening or the next morning
- Industry
- Hospitality
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 room service questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How the order arrived
Start with whether the order was right and how it reached the room, so wrong trays get an owner that night.
- 01Yes / No
Did your room service order arrive correct?
A yes or no on whether the order was right. Select No in Results to see how those trays arrived and what the guests wrote; the label reads better as arrive correctly.
- 05Multiple choice
How did the tray arrive?
How the tray arrived, from hot and tidy to the wrong room. Results shows each share as a donut; every spill, missing item or wrong room deserves an owner in the inbox.
- 06Stars
How was the food once it reached your room?
A star rating for the food once it reached the room. Read it beside how the tray arrived: a good dish that arrived lukewarm needs a better cover or a faster route.
- 11Ruler
How many minutes past the promised time did it arrive?
Minutes past the promised time, on a ruler from 0 to 45. Results shows the median and the middle half; keep the promise honest, since lateness against it is what guests remember.
Placing the order
These show how guests order and how hard it was, so you know which channel to improve first.
- 02Multiple choice
How did you order?
One pick for how the guest ordered, from the phone to a card on the door. Select a channel in Results to compare its effort score before you move orders to the TV or an app.
- 08Customer effort
How easy was it to place the order?
A customer effort score for placing the order, on a 7-point scale. Results shows the average and the share who found it easy; compare it for each ordering channel.
- 04Dropdown
What did you order?
What the guest ordered, from breakfast to drinks only. Select a meal in Results to compare its food rating, since a breakfast tray and a late dinner travel very differently.
- 13Date
What time did you order?
Asks when the guest ordered. As a date question, Results shows a calendar of picked dates and records the day, so switch it to a dropdown of time slots to see the busy hours.
Why guests order in
Ask why and how often guests eat in the room, and what they would choose late at night, in the survey after checkout.
- 10Text
Why did you eat in your room tonight?
An open question for why the guest ate in tonight. The answers separate tired guests from guests avoiding a full restaurant or a closed kitchen, which call for different fixes.
- 12Number
How many times did you order to your room?
How many times the guest ordered to the room, from 0 to 20. Results shows the median and the middle half; guests who order every night are your best source of menu ideas.
- 14This or that
Late at night you would rather
Two pairs: ordering to the room or going down to the bar, and a full late menu or a short all-night one. Results shows a split bar per pair, useful before you change night hours.
The price and the menu
Ask about the service charge and what to change before you reprint the menu in the room.
- 07Big scale
How fair was the service charge?
How fair the service charge felt, from 1 to 10. Results shows the average and a column per step; a low score with good food ratings points to the charge itself.
- 03Multiple choice
What would make room service better?
Lets guests pick what would make room service better, with several picks allowed. Results shows a bar per option; keep Nothing in the list so content guests aren't pushed into a wish.
- 09Text
What should we add to the room service menu?
An open question for what to add to the menu. Each answer is filed as an idea with a theme, so requests for late-night snacks show up as one group.
Tips for asking about room service
Small choices that get honest, useful answers.
- 01
Put the QR code on the tray
A card on the tray asks while the food is in front of the guest, and the answer reaches you that night.
- 02
Ask against the promise
Give the guest a delivery time when they order, then ask how far past it the tray came. Lateness against a promise is what guests remember.
- 03
Act on wrong orders that night
Give every wrong item, spill or wrong room an owner in the inbox, so the night manager can send a replacement.
- 04
Keep habits for after checkout
Ask why guests ate in and how often they ordered in the survey after the stay, and keep the tray card short.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about room service
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
The same evening or the next morning, with a QR code on the tray card. Ask about habits and the service charge in the survey after checkout.
Three or four on the tray card: whether the order was right, how the tray arrived, the food rating and one open question.
Yes. Print a QR code per room with a tag for the room on its link, and the tag is kept with each answer. On every plan, workflows can post urgent answers to Slack or Microsoft Teams for the night manager.
Yes. Add three or four of these questions to the survey after checkout, and use logic to skip them for guests who never ordered.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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