Crew questions that show what your team needed on shift
Ask the staff and volunteers who ran your event how the briefing, the shifts and the support on the day worked. Each question below comes with when to ask it and what the answer tells you.
What event crew survey questions tell you
Event staff and volunteer survey questions ask your crew about the shift behind the event: whether the briefing prepared them, whether they knew who to ask, whether they had water, a radio and enough breaks, and how the day left them feeling. Attendees see a calm registration desk, the crew sees what it took, and their answers keep good volunteers coming back.
Ask within two days of the event, by email to your crew list, or show a QR code in the crew room on the last shift. Pick six to eight: the briefing, the agreement grid, the breaks, what they needed more of, how prepared they felt and one open question. Ask which area each person worked in, so you can read the answers by team.
Each written answer is given a theme, a sentiment and an urgency as it arrives, so a safety concern stands out from a wish for better coffee. Give each concern an owner in the inbox, and share each area's answers with its team lead.
- Questions
- 14
- Best asked
- Within two days of the last shift
- Industry
- Events
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 event crew questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The briefing and preparation
These show whether the crew knew their job before the doors opened, and what to explain better next time.
- 01Stars
How would you rate your crew briefing?
One star rating for the crew briefing. Results shows the average and the share who rated it 4 or higher; select an area to compare the briefings of different team leads.
- 06Big scale
How prepared did you feel for your role?
A ten point score for how prepared each person felt. Select the low scores and read which task should be explained better, which shows where the training falls short.
- 07Text
Which task should be explained better next time?
Asks which task needs a better explanation. The answers name tasks and areas, which become the first changes to next year's crew briefing.
- 14Text
What should a first time crew member know?
Asks crew members what a newcomer should know. The answers make a ready list of tips for next year's crew handbook, in the words of people who did the job.
The shift itself
Ask about hours, breaks, equipment and team leads, the parts of the day you control as the organizer.
- 02Matrix
How much do you agree about your shift?
Four statements about the shift, from knowing who to ask to feeling part of the team. The heat map shows which statement crew members disagree with, row by row.
- 08Matrix
Rate your crew role on each
Rates the briefing, the schedule, equipment and team leads in one grid. The heat map shows which part of the crew setup pulls the experience down.
- 03Ruler
How many hours were you on duty?
Hours on duty, from zero to sixteen. Results shows the median and the middle half; long shifts with too few breaks are the first thing to fix for next year.
- 04Multiple choice
How were your breaks?
A quick read on breaks. Select Too few in Results to see which areas those crew members worked in and what they needed more of.
- 05Multiple choice
What did you need more of on shift?
Crew members pick everything they needed more of, with Nothing for a well supplied shift. Results shows a bar for each, a direct list for your crew supplies.
- 11Emoji
How did the crew day leave you feeling?
A row of faces for how the day left crew members feeling. Results shows each face's share; a cluster of unhappy faces in one area deserves a call with its team lead.
Who worked and why
Ask where each person worked and why they signed up, so you read the answers by area and recruit next year's crew.
- 10Dropdown
Which area did you work in?
Which area each person worked in. Put it near the start; selecting an area in Results filters the whole page, so each team lead can read their own team's answers.
- 09Ruler
How many shifts did you work?
How many shifts each person worked, from zero to twelve. Results shows the median and the middle half, which helps you plan how many crew members to recruit.
- 12Multiple choice
What made you sign up as crew?
Asks why each person signed up. Results shows each share on a donut, which tells you what to lead with when you recruit next year's crew.
- 13Customer effort
How easy was it to pick up shifts?
A customer effort score for picking up shifts, on a seven point scale. Results shows the average and the share who found it easy; a low share points to the sign up tool or the schedule.
Tips for asking about event crew
Small choices that get honest, useful answers.
- 01
Ask every area
Send the survey to the whole crew, from registration to transport, and read each area's answers with its team lead.
- 02
Ask within two days
Send it within two days of the last shift, while crew members still remember the briefing and the breaks.
- 03
Follow up on concerns
Give every safety or welfare concern an owner in the inbox, and reply before you recruit for the next event.
- 04
Thank the crew with changes
Tell the crew what will change from their answers when you invite them back, starting with breaks and supplies.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about event crew
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Within two days of the last shift, by email to your crew list. Usertick sends to a contact list right away or on a date you schedule, and a QR code in the crew room reaches people on the day.
Yes, for the shift and the briefing. Add the question on why they signed up for volunteers, since it tells you how to recruit them again.
Six to eight. Start with the briefing and the agreement grid, add breaks and supplies, and end with the open questions.
Yes, on a link or QR code survey set to anonymous responses, Usertick stores no user ID, traits or visitor ID. Surveys sent through Usertick email aren't anonymous, so use a link when you want an open read on team leads.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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