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Event volunteer survey template

Keep your volunteers coming back, by asking how their shift went

Three questions for the day after your event: a rating for the briefing, the shift length, breaks and food and feeling appreciated, whether volunteers would help again and what would make the next shift better. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this event volunteer survey tells you

An event volunteer survey asks the people who staffed your doors, desks and rooms how the day went for them. This template takes about a minute: one rating grid for four parts of a volunteer shift, a yes or no on volunteering again and one open question about the next shift. Volunteers give their time for free, and how the shift felt decides whether they sign up again next year.

It is written for an email the day after the event, sent by Usertick to your volunteer list. The same template also runs as a link in your volunteer group chat or thank-you message, or as a QR code at the volunteer desk as shifts end. Answers sent through Usertick email are tied to each volunteer's contact, so your coordinator can follow up on a problem shift.

Every written answer is read as it arrives and filed under a category such as food and breaks or registration and check-in, with a type and a sentiment, and urgent answers are flagged. Results draws a heat map of the four ratings with their averages and shows the share who would volunteer again.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
The day after the event, by email to every volunteer
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, and a button in the email opens the survey on its own page. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
A volunteer's day turns on four things you control: a clear briefing, a fair shift, a real break with food and a thank-you. Rating them apart shows which one to fix.
What you learn
A heat map with a row for each part and its average, compared with the period before, so a long shift or a missed break stands out. Select a low rating on a row to read what those volunteers wrote about the next shift.
Make it yours
Add rows for what matters at your event, such as travel costs or the volunteer T-shirt, and keep Feeling appreciated in the grid.
Question 2 of 3 · Yes / No

Would you volunteer with us again?

Why ask it
Volunteers who come back need less training and know where everything is. Whether they would help again is the number to protect. Asked the day after, it catches the volunteers who are tired but would still help with a better shift.
What you learn
The share that said yes, compared with the period before. Select No to read those volunteers' ratings and comments together.
Make it yours
Read every No before you recruit for the next event, since one change to shifts or breaks can keep several volunteers.
Question 3 of 3 · Text · Optional

What would make the next shift better?

Why ask it
Volunteers see problems attendees never notice, such as a desk with no chair or a radio channel nobody answered. Asking about the next shift gets practical fixes.
What you learn
Each answer with its sentiment and theme, filterable by theme, with up to 8 themes and their trends. Usertick marks each as an idea, a complaint or praise and flags the urgent ones.
Make it yours
Share the top themes with your volunteer leads before the next briefing.

What the answers show

Results turns each question into numbers you can follow week by week.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Event volunteers in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it the next day

    Schedule the send before the event ends, so volunteers get it the morning after, while the shift is still fresh.

  2. 02

    Keep volunteers in their own survey

    Ask volunteers separately from attendees, so a hard shift doesn't pull down your attendee scores and each group gets its own results.

  3. 03

    Check the age of your volunteers

    Usertick's terms don't allow surveys aimed at people under 16, so leave younger volunteers off the list and ask them in person.

  4. 04

    Thank them with the results

    When you invite volunteers back, tell them what you changed because of their answers, such as shorter shifts or a proper lunch break.

CSAT surveysEvent surveysEmail surveysEvent crew questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATPost-eventFind out how attendees rated your webinar, workshop or conference, whether the content and length were right and what to change next time. Send it within a day of the event.
CSATSession feedbackRate each talk or workshop while it's fresh and learn what attendees want more of. Show a QR code on the last slide or send it in the event app.
CSATWebinar feedbackFind out how useful a webinar was, why people joined and what to cover next. Send it with the recording, within a day.
CSATKeynote feedbackRate the keynote and the speaker while it's fresh, and see whether the length worked. Show a QR code on the closing slide.

Questions from the library

Browse the question library
  1. How would you rate your crew briefing?Stars · Event crew
  2. How much do you agree about your shift?Matrix · Event crew
  3. How many hours were you on duty?Ruler · Event crew
  4. Rate your sponsorship on eachMatrix · Sponsors and exhibitors
  5. How many qualified leads did you collect?Number · Sponsors and exhibitors
  6. Would you sponsor again?Yes / No · Sponsors and exhibitors

Frequently asked questions

The day after the event, while volunteers remember the shift. For a festival or a multi-day event, send it after their last shift.

Yes, by link or QR code. Turn on anonymous responses and share the survey as a link, and no user ID, traits or visitor ID are stored with the answers; country and a salted hash of the IP address are kept. A survey sent through Usertick email ties each answer to the volunteer's contact.

Few enough to answer on the way home. This template asks three, and the rating grid shows one row at a time on a phone.

Select the low ratings to read those volunteers' comments, then plan a visible thank-you for next time, such as a debrief, a shared meal or a mention from the stage.

The first question is a rating grid, so the email shows a button that opens the survey. Move the yes or no question to the top when you want an answer inside the email.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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