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Restaurant reservation survey template

Find out how booking a table went, and how long guests waited at the door

Four questions for guests who booked ahead: how easy booking was, which way they booked, how many minutes they waited to be seated and what to improve. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this restaurant reservation survey tells you

A restaurant reservation survey looks at the part of the evening before the food: getting a table and being seated. This template asks four questions in under a minute: a customer effort score for booking, the way the guest booked, the wait at the door on a ruler from no wait to 30 minutes or more, and one open question.

It is written for an email after the visit, sent by Usertick to the guests on your booking list, so each answer comes from someone who booked ahead. The same survey runs as a link in the confirmation message your booking system sends, as a QR code on the host stand or the receipt, or as a conversation that asks one question at a time.

Every written answer is read as it arrives and filed under a category from your list, such as booking and reservations or check-in and arrival, with a type and an urgency. Results shows the share who found booking easy, the share of each booking channel and the median wait with its middle half, each against the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
4
Time to answer
About a minute
Written for
After the visit, by email to guests who booked a table
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Customer effort

How easy was it to book your table?

Why ask it
A booking that takes three phone calls, or a form that fails on a phone, can lose the table before the guest arrives. A scale from very difficult to very easy measures that friction directly.
What you learn
The average on the 1 to 7 scale, the share who found booking easy and a hard-to-easy bar, against the period before. Select the hard end to see which booking channel those guests used.
Make it yours
Keep it first, since a customer effort question can be answered inside the email with one tap.
Question 2 of 4 · Dropdown · Optional

How did you book?

Why ask it
Each way of booking has its own weak spots, from a busy phone line to a booking site that shows the wrong times. Paired with the effort score, the channel shows which one needs work.
What you learn
A donut with the share and count of each channel, the typed Other answers listed, and the shares over time. Select By phone to compare how easy phone bookings were with bookings on your website.
Make it yours
Remove In our app if you don't have one, and name the booking site you use in its option, so guests recognize it.
Question 3 of 4 · Ruler · Optional

How long did you wait to be seated?

Why ask it
Guests with a reservation expect a table at their time, and the wait at the door sets the tone for the rest of the evening. A ruler lets them answer in minutes, which you can compare from week to week.
What you learn
The median wait and the middle half of answers, so you see the typical wait and how far it spreads, compared with the period before.
Make it yours
Keep the open top end at 30 minutes or more, so a guest who waited longer still has an answer that fits.
Question 4 of 4 · Text · Optional

Is there anything about booking or arriving we should improve?

Why ask it
It catches what the scale can't, such as a confirmation that never arrived or a table given to someone else, in the guest's own words.
What you learn
Usertick reads each answer as it arrives, files it under a category and a theme from your list, marks it as a complaint, an idea or a question, and flags urgent ones. Results lists the answers by theme, with up to 8 themes and their trends.
Make it yours
Give complaints about lost bookings an owner in the inbox, so someone calls the guest back and checks the booking system.

What the answers show

Results turns each question into numbers you can follow week by week.

How easy was it to book your table?

The average on its own scale and the share who found it easy, against the period before and by device.

How did you book?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Reservation and arrival in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it the morning after

    Import the previous night's bookings as contacts and send the survey the next morning, while the arrival is still clear in the guest's mind.

  2. 02

    Fix the lowest scoring channel first

    Select each booking channel in Results and compare the effort scores before you change your booking tools or your phone hours.

  3. 03

    Share the median wait

    Give the host team the median wait each week. A number they can move is easier to act on than a pile of comments.

  4. 04

    Change one thing at a time

    After you change the booking page or the seating plan, leave the survey as it is for a few weeks, so the comparison with the period before shows the effect.

Customer effort scoreHotel guest surveysEmail surveysWhen a booking went wrong questions

More customer effort templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
Customer effortCheck-outMeasure how quick and easy check-out was and catch billing problems early. Send it an hour after check-out.
Customer effortWorking from the hotelFind out how well your rooms work for business travelers, from Wi-Fi to taking calls. Send it after check-out to guests who booked a business rate.
Customer effortLate check-out requestLearn how guests experience late check-out requests, from asking to the fee. Send it after check-out to guests who asked.
Customer effortTask effort reviewMeasure the effort and time a key task takes, and find the step that slows people down. Show it after someone finishes a long task, such as an import or their first report.

Questions from the library

Browse the question library
  1. Was the table or room you booked ready for you?Yes / No · When a booking went wrong
  2. What happened to your reservation?Multiple choice · When a booking went wrong
  3. What did we do to put it right?Multiple choice · When a booking went wrong
  4. How easy was it to book a time?Customer effort · Booking and appointments
  5. How did you make the booking?Multiple choice · Booking and appointments
  6. Was a time that suits you available?Yes / No · Booking and appointments

Frequently asked questions

Guests who booked ahead, since the questions are about booking and arriving. Usertick sends the survey to a contact list, so import the bookings with email addresses, or add the link to the confirmation message your booking system sends.

The next morning. Usertick can't send automatically when a booking ends, so send each day's list yourself, or schedule a send up to 30 days ahead.

Yes. Print the survey's QR code on a card at the host stand or on the receipt, and keep I walked in as an option in question 2. Select it in Results to see walk-in guests apart from those who booked.

Most guests at the easy end of the scale and a median wait close to zero. Watch the trend against the period before more than any single week, since one busy night can move the numbers.

Yes, on every plan. A workflow posts answers with a low ease score to Slack or Microsoft Teams, or adds every answer to a Google Sheet for the manager's weekly review.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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