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Business traveler hotel survey template

Find out whether your rooms work as an office, from the guests who worked in them

Three questions for guests on a business rate: how the Wi-Fi rated, how the desk and chair, quiet, lighting and outlets worked, and whether they could take video calls comfortably. Add an open question for comments, and Usertick reads every written answer for you.

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What this business traveler hotel survey tells you

A business traveler hotel survey asks whether a guest could get work done in your rooms, which weighs on whether they book you for the next trip. This template takes under a minute: a rating for the Wi-Fi, a grid for the desk and chair, quiet, lighting and power outlets, and a yes or no on taking video calls comfortably.

It is written for an email after check-out to guests who booked a business rate, sent by Usertick to the list you import as contacts, where the Wi-Fi rating can be answered inside the message. The same survey runs as a QR code on the desk card next to the Wi-Fi password, or as a link in your corporate booking confirmations.

The template has no open question, so add one when you want comments; Usertick then reads every written answer and files it under a category from your list, such as room and facilities. Results shows the Wi-Fi rating with the share who rated 4 or higher, a heat map for the four parts of the room and the share who could take video calls, each against the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
Under a minute
Written for
After check-out, by email to guests who booked a business rate
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

How would you rate the Wi-Fi?

Why ask it
For a guest who works from the room, the Wi-Fi decides the stay. A rating from poor to excellent gives you a number to take to your network provider.
What you learn
The average out of 5, a bar for each rating and the share who rated 4 or higher, against the period before. Select the low ratings to see whether those guests could take video calls.
Make it yours
Add a question for the floor or the room type, so a weak spot in the building shows up in Results.
Question 2 of 3 · Matrix · Optional

How well did your room work as an office?

Why ask it
A room can have fast Wi-Fi and still be a poor office: a dressing table instead of a desk, one outlet behind the bed, dim light or noise from the corridor. Four rows find the gap.
What you learn
A heat map with a row for each part and its average, so power outlets scoring well below the desk points to a cheap fix such as a charging strip.
Make it yours
Add a row for a printer, a meeting room or the lobby workspace if you offer them, and turn on the Not applicable column for guests who didn't use them.
Question 3 of 3 · Yes / No

Could you take video calls comfortably?

Why ask it
Video calls test everything at once: upload speed, quiet, light and a place to sit. A yes or no tells you whether a business guest could do the part of the job that needs the room most.
What you learn
The share who said yes, compared with the period before. Select No to see which rows of the grid those guests rated lowest.
Make it yours
Add skip logic so a No goes to an open question about what got in the way, such as the connection, the noise or the light.

What the answers show

Results turns each question into numbers you can follow week by week.

How would you rate the Wi-Fi?

The average rating and the share who gave 4 or 5 stars, against the period before.

How well did your room work as an office?

Each row's answers side by side, so the part that needs work stands out.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Working from the hotel in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it to business guests only

    Import the guests who booked a business or corporate rate as their own contact list, so answers from leisure guests don't blur the picture.

  2. 02

    Put the code by the Wi-Fi password

    Print the QR code on the desk card that shows the Wi-Fi details, so guests can rate the connection while they are using it.

  3. 03

    Share the Wi-Fi score with your provider

    Send the trend to your network provider each month, with the share of guests who couldn't take video calls.

  4. 04

    Fix the room, then tell travel managers

    When a change lifts the scores against the period before, mention it in your next conversation with corporate travel managers.

Customer effort scoreHotel guest surveysEmail surveysRooms and housekeeping questions

More customer effort templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

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Customer effortReservation and arrivalMeasure how easy it is to book a table and how long guests wait to be seated. Send it after the visit to guests who booked ahead.
Customer effortCheck-outMeasure how quick and easy check-out was and catch billing problems early. Send it an hour after check-out.
Customer effortLate check-out requestLearn how guests experience late check-out requests, from asking to the fee. Send it after check-out to guests who asked.
Customer effortTask effort reviewMeasure the effort and time a key task takes, and find the step that slows people down. Show it after someone finishes a long task, such as an import or their first report.

Questions from the library

Browse the question library
  1. How clean was your room?Stars · Rooms and housekeeping
  2. Rate each part of the roomMatrix · Rooms and housekeeping
  3. Was everything in the room working?Yes / No · Rooms and housekeeping
  4. Was your order complete when it arrived?Yes / No · Takeout and delivery
  5. Where did you place your order?Multiple choice · Takeout and delivery
  6. What was wrong with the order?Multiple choice · Takeout and delivery

Frequently asked questions

Guests who booked a business or corporate rate, or who told you they were traveling for work. Usertick sends it to the contact list you import, so build that list from your booking data.

After check-out, once the guest has worked a full day or more in the room. Usertick has no trigger from your property management system, so send each day's list yourself or schedule the send.

Three, in under a minute. The Wi-Fi rating and the video call question are required, and the grid is optional.

Yes. Change the wording to fit guests who work from the hotel for a week or more, and send it midway through the stay, so you can fix what they name before they leave.

Select No in Results and read their Wi-Fi rating and grid together. When the Wi-Fi is the cause, check the network on those floors; when quiet or light is, look at the room itself.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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