Room questions that show what housekeeping missed
Ask guests how clean the room was, how they slept and what was missing or broken. Each question below comes with when to ask it and what the answer tells you.
What room and housekeeping survey questions tell you
Hotel room and housekeeping survey questions ask guests about the space they spend most of the stay in: how clean it was, how they slept, what was missing or broken and how fast housekeeping answered a request. Many guests put up with a dripping tap or a missing towel without calling down, and mention it only in a review after they leave.
Ask on the second morning of a longer stay, when there is still time to fix things, or the day after checkout for everyone. A QR code on the desk or the bedside card opens a short survey on the guest's phone. Pick three or four: the cleanliness rating, one comfort question, whether everything worked and the open question for what housekeeping missed.
Each written answer is read as it arrives and gets a category, a theme, a sentiment and an urgency, so a broken air conditioner reaches maintenance in the inbox while the guest is still in the room. On every plan, workflows can post those answers to a housekeeping channel in Slack or Microsoft Teams.
- Questions
- 14
- Best asked
- The second morning, or the day after checkout
- Industry
- Hospitality
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 rooms and housekeeping questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How clean the room was
The cleanliness score, what housekeeping missed and a photo of the problem, so each miss reaches the right floor.
- 01Stars
How clean was your room?
The headline cleanliness score on five stars. Results shows the average and the share who rated 4 or higher; add a tag for the floor to the QR code's link to follow each floor in Google Sheets.
- 05Text
What did housekeeping miss?
An open question for what housekeeping missed, from dust under the bed to a bin left full. Each answer gets a theme, so the same miss on the same floor stands out.
- 13File upload
Share a photo of the problem in your room
A photo of the problem, attached to the answer. It shows maintenance exactly what to fix before they knock on the door. File upload is on every plan, 1 per survey on Free.
Sleep and comfort in the room
Ask how the guest slept and how the bed, the noise and the temperature rated, then compare room types in Results.
- 08Big scale
How well did you sleep?
How well the guest slept, from 1 to 10. Read it beside the bed and noise rows of the grid to see whether the mattress or the corridor keeps guests awake.
- 11Yes / No
Was the room as quiet as you needed?
A yes or no on quiet. Choose No in Results and read the open answers for the cause, from an elevator shaft to a neighbor's TV to traffic outside.
- 02Matrix
Rate each part of the room
Rates the bed, the bathroom, noise and temperature on one grid. The heat map shows which row pulls comfort down, so a noisy wing or a weak shower shows up across many stays.
- 14Matrix
Rate your room
A second grid with the bed, cleanliness, noise and temperature. Use it in place of the first grid, since asking both in one survey repeats three of the rows.
- 12Emoji
How did the room feel?
How the room felt overall, on a row of faces. It picks up light, smell and space, which the cleanliness rating alone misses.
- 10Dropdown
Which room type did you stay in?
Which room type the guest stayed in. Select a type in Results to see its cleanliness and sleep scores, so a suite and a standard room are judged on their own.
What worked and what was missing
Two quick checks that turn into a maintenance list and a shopping list for the rooms.
- 03Yes / No
Was everything in the room working?
A yes or no on whether everything worked. Select No in Results to read those guests' open answers, which tend to name the broken lamp, TV or tap.
- 04Multiple choice
What was missing from the room?
Names what was missing from the room in one tap. It allows one answer only, so a guest short of towels and toiletries picks just one; allow several answers if you want the full list.
Housekeeping requests and timing
Ask whether guests needed housekeeping, how long it took and when they want the room serviced.
- 06Yes / No
Did you ask for anything from housekeeping?
Splits guests who asked housekeeping for something from those who didn't. Add logic so only guests who answer Yes see the question about how long the request took.
- 07Ruler
How long did a housekeeping request take?
How long a housekeeping request took, in minutes from 0 to 60. Results shows the median and the middle half; compare it with the time the front desk promises.
- 09This or that
You prefer housekeeping
Two choices: daily cleaning or cleaning on request, and morning or afternoon visits. Results shows a split bar per pair, useful before you change the default service.
Tips for asking about rooms and housekeeping
Small choices that get honest, useful answers.
- 01
Ask while there is time to fix it
On a stay of three nights or more, ask on the second morning. A problem reported then can be fixed before the guest leaves.
- 02
Put the QR code in the room
A card on the desk or by the bed reaches the guest when they notice the problem. Add a tag for the room or the floor to the link.
- 03
Route problems to maintenance
Give every broken item an owner in the inbox, or send those answers to the housekeeping channel in Slack or Microsoft Teams.
- 04
Keep one comfort grid
Pick one of the two room grids and keep it the same every month, so the heat map compares like with like.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about rooms and housekeeping
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
On the second morning of a longer stay, or the day after checkout for everyone. A QR code in the room catches problems while the guest is still there to see them fixed.
Yes, on every plan. Add the photo question (1 per survey on Free), and the picture arrives with the answer in the inbox, with its location data removed.
Each response gets an urgency as it arrives and can be given an owner in the inbox. On every plan, workflows post answers to Slack or Microsoft Teams, or call a webhook in your own system.
Three or four: the cleanliness rating, the comfort grid, whether everything worked and one open question for what housekeeping missed.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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