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Hotel housekeeping survey template

Fix the room while the guest is still in it, with a check halfway through the stay

Three questions for guests partway through a longer stay: how satisfied they are with housekeeping so far, how cleaning, timing, towels and the Do Not Disturb sign rated, and what was missed. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this hotel housekeeping survey tells you

A hotel housekeeping survey asks about cleaning while the guest still has nights left, so you can fix a problem before check-out. This template takes about a minute: a satisfaction score for housekeeping so far, a grid for room cleanliness, timing, towels and supplies and respect for the Do Not Disturb sign, and one open question about anything missed.

It is written for an email midway through stays of three nights or more, sent by Usertick to the in-house guests you import as contacts. The same survey runs as a QR code on a card by the bed or the bathroom mirror, as a link on the in-room tablet, or as a conversation that asks one question at a time.

Every written answer is read as it arrives and filed under a category from your list, such as room and facilities or staff and service, with a type and an urgency, so a problem that needs fixing tonight is flagged. Results shows the housekeeping score with the share who rated 4 or higher and a heat map for the four parts, each against the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
Midway through a stay of three nights or more, by email
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

How satisfied are you with housekeeping so far?

Why ask it
The words so far tell guests you are asking while there is still time to fix things. One score gives the housekeeping team a number of its own.
What you learn
The average out of 5, a bar for each rating and the share who rated 4 or higher, against the period before. Select the low ratings to filter the page and read what those guests said was missed.
Make it yours
Keep it first, so a guest can answer it inside the email with one tap.
Question 2 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
Cleaning can go wrong in more ways than dirt: a knock at 8 am, a room made up while the guest wanted to rest, no fresh towels, or a Do Not Disturb sign ignored. The grid separates them.
What you learn
A heat map with a row for each part and its average, so a low row for timing or for the Do Not Disturb sign points to scheduling and training before cleaning supplies.
Make it yours
Add a row for any extra service you offer, such as turndown or an option to skip cleaning, and turn on the Not applicable column for guests who didn't use it.
Question 3 of 3 · Text · Optional

Did we miss anything in your room?

Why ask it
A missed bin or an empty shampoo bottle is easy to fix tonight and annoying for the rest of the stay. Asking directly gets the guest to name it.
What you learn
Usertick reads each answer as it arrives, files it under a category and a theme, marks it as a complaint, a question or an idea, and flags urgent ones such as a broken lock. Results lists the answers by theme, with up to 8 themes and their trends.
Make it yours
Add a question for the room number, or ask for it in this label, so housekeeping knows where to go.

What the answers show

Results turns each question into numbers you can follow week by week.

How satisfied are you with housekeeping so far?

The average rating and the share who gave 4 or 5 stars, against the period before.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Housekeeping in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it on the second morning

    For a stay of three nights or more, send the survey the morning after the second night, so there are still nights left to put things right.

  2. 02

    Route problems to housekeeping

    On every plan, a workflow posts low scores and written answers to the housekeeping team's channel in Slack or Microsoft Teams, so a missed room is cleaned the same day.

  3. 03

    Close the loop in the room

    When a guest names a problem, have the supervisor fix it and leave a note in the room. Mark the response as done in the inbox, so the team sees what was fixed.

  4. 04

    Compare floors and shifts

    Add a question for the floor or the room type and filter Results by it, so you can see whether one floor or one shift needs support.

CSAT surveysHotel guest surveysEmail surveysRooms and housekeeping questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATHotel stayLearn how guests rated their stay, from check-in to breakfast, and whether they'd recommend you. Email it the day after check-out.
CSATRestaurant visitFind out how guests rated the food, the service and the atmosphere, and whether they'd recommend you. Share it with a QR code on the receipt or by email after a booking.
CSATRoom serviceLearn how guests rated a room service order, from delivery time to the food itself. Send it through the in-room tablet or by text an hour after delivery.
CSATBreakfastLearn how guests rated breakfast, from choice and freshness to service and hours. Send it in the morning, by text or through the in-room screen.

Questions from the library

Browse the question library
  1. How clean was your room?Stars · Rooms and housekeeping
  2. Rate each part of the roomMatrix · Rooms and housekeeping
  3. Was everything in the room working?Yes / No · Rooms and housekeeping
  4. How would you rate your stay overall?Stars · Hotel stay
  5. Rate each part of your stayMatrix · Hotel stay
  6. Would you stay with us again?Yes / No · Hotel stay

Frequently asked questions

Midway through stays of three nights or more, so there is time to fix what guests name. Usertick doesn't read your booking system, so import the in-house guests each morning and send, or schedule the send up to 30 days ahead.

After check-out you can only apologize. During the stay you can clean the bathroom again or bring the extra towels while the guest is still there.

Three, in about a minute. Only the first score is required, so a busy guest can answer with one tap.

Yes. A QR code on a card in the room opens the same survey at any time, and urgent answers are flagged so the team sees them first in the inbox.

Yes. Change housekeeping to cleaning in the labels if that is the word your guests use, and adjust the rows to the service you offer, such as a weekly clean.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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