Long stay questions that show what turns an apartment into a home
Ask guests staying for weeks about the kitchen, the workspace, housekeeping and extending their stay. Each question below comes with when to ask it and what the answer tells you.
What extended stay survey questions tell you
Extended stay survey questions ask guests who live with you for weeks how the apartment works as a home: whether the kitchen is good enough to cook in, what they use most, what is missing, how often they want housekeeping and how easy it was to extend. A guest staying a month meets the missing drying rack and the wobbly desk chair every day, and a guest who feels at home is the one who extends.
Ask about a week into the stay, while there is still time to fix what is missing, and again near the end. A link in an email or a QR code on the kitchen counter works for both. Pick four or five for the first survey: the apartment rating, the grid, what is missing and one open question. Keep the rate and extension questions for the end.
Each written answer gets a category, a theme, a sentiment and an urgency, so a broken washing machine reaches maintenance in the inbox, and the things guests bought for themselves become your next list of supplies.
- Questions
- 14
- Best asked
- About a week into the stay
- Industry
- Hospitality
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 long stays and apartments questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Living in the apartment
Start with how well the apartment works as a home and how settled the guest feels, then the grid behind it.
- 06Stars
How well does the apartment work as a home?
A star rating for how well the apartment works as a home. Results shows the average and the share who rated 4 or higher, compared with the period before.
- 07Big scale
How settled do you feel here?
How settled the guest feels, from 1 to 10. Ask it a week in and again near the end; a score that rises over the stay means the apartment is doing its job.
- 13Matrix
Rate the apartment on each
Rates the kitchen, the laundry, the workspace and storage on one grid. The heat map shows which part of the apartment pulls the score down, with an average per row.
- 01Yes / No
Was the kitchen good enough to cook a real meal?
A yes or no on whether the kitchen is good enough to cook a real meal. Select No in Results and read the kitchen row of the grid and the open answers for what is lacking.
What guests use and what is missing
These turn daily life in the apartment into a list of what to keep, what to add and what to change.
- 03Multiple choice
What do you use most in the apartment?
Lists what the guest uses most, with several picks allowed. Results shows a bar per option, which tells you which parts of the apartment to invest in first.
- 05Multiple choice
What is missing for a stay of weeks?
Lists what is missing for a stay of weeks, with Nothing as an option. Results shows a bar per item, a shopping list for every apartment of the same type.
- 09Text
What did you buy yourself that should have been here?
An open question for what the guest bought that should have been there. These answers make a practical supply list, from a colander to a laundry basket.
- 10Text
What makes a long stay feel less like a hotel?
An open question for what makes a long stay feel less like a hotel. Each answer gets a theme, so requests for a place to receive mail or a neighborhood guide stand out.
Housekeeping and extending the stay
Ask how often guests want the apartment cleaned, how easy extending was and when the stay ends.
- 04Dropdown
How often should housekeeping come on a long stay?
How often housekeeping should come on a long stay, from every day to never. Results shows each share and count; use it to set the default schedule for stays over a week.
- 08Customer effort
How easy was it to extend your stay?
A customer effort score for extending the stay, on a 7-point scale. Results shows the average and the share who found it easy; a hard extension can send a guest elsewhere for the rest of the stay.
- 14Date
When does your stay end?
Lets the guest pick the date the stay ends on a calendar. Results shows a calendar of picked dates; ask two weeks ahead to plan turnovers and offer an extension.
Who stays long and what they pay
The reason for the stay, its length and the rate that works let you compare groups and price long stays.
- 02Multiple choice
Why are you staying this long?
One pick for why the guest is staying this long. Results shows a donut with each share; work projects and relocations need different things from a long vacation.
- 11Number
How many weeks are you staying?
How many weeks the guest is staying, from 1 to 52. Results shows the median and the middle half; compare stays under a month with longer ones before you set monthly rates.
- 12Slider
What weekly rate works for a stay like yours?
The weekly rate that works for a stay like this, on a slider from 200 to 3,000. Results shows the median and the middle half, a guide when you price long stays.
Tips for asking about long stays and apartments
Small choices that get honest, useful answers.
- 01
Ask a week in
A survey after the first week catches what is missing while the guest still has weeks left to enjoy the fix.
- 02
Ask again near the end
Repeat the apartment rating and the settled score in the last week, and add the rate and extension questions.
- 03
Stock what guests buy
Turn the list of things guests bought for themselves into supplies for every apartment of the same type.
- 04
Offer the extension early
Use the end dates to offer an extension a week or two ahead, and keep it easy to say yes.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about long stays and apartments
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
About a week into the stay, and again in the last week. A link in an email or a QR code in the apartment works for both.
Four or five each time: the apartment rating, the grid, what is missing and one open question, with the rate and extension questions near the end.
Yes. Send the first survey a week in and a second one near the end, and compare the settled score from the two.
Each response gets an urgency and can be given an owner in the inbox. On every plan, workflows can post answers to Slack or Microsoft Teams, or call a webhook in your maintenance system.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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