Family stay questions that show what parents need from a hotel
Ask parents about the room, sleep, meals and how welcome their children felt. Each question below comes with when to ask it and what the answer tells you.
What family stay survey questions tell you
Family hotel survey questions ask parents how the stay worked for everyone: whether the room was big enough, how the family slept, what the children used, how the kids meals went and how welcome staff made the children feel. Parents plan around school vacations and often book the same kind of trip each year, so a family that felt welcome is likely to book the next vacation with you too.
Send the survey to the parent who booked, the day after checkout, once the family is home. Ask parents only: these questions ask for a parent's view of the children's stay, and none of them are meant for the children themselves. Pick four or five: the family grid, the room size, how the children found it and one open question.
Each written answer gets a category, a theme, a sentiment and an urgency, so a crib that never came reaches housekeeping, and the items parents always pack become a list of things to keep at the desk.
- Questions
- 14
- Best asked
- The day after checkout
- Industry
- Hospitality
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 staying with kids questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How the family stay went
Start with the family grid and the parent's view of how the children found it, then the welcome from staff.
- 12Matrix
Rate each thing for families
Rates room size, the pool, the kids menu and staff with children on one grid. The heat map shows which part of the family stay pulls the score down, with an average per row.
- 07Emoji
How did the children find the stay?
The parent's view of how the children found the stay, on a row of faces. Results shows each face with its share, compared with the period before.
- 06Stars
How welcome did staff make your children feel?
A star rating for how welcome staff made the children feel. Results shows the average and the share who rated 4 or higher, a measure to share with every team.
The room and sleep
Two questions on space and sleep, which show whether families need bigger rooms or connecting ones.
- 01Yes / No
Was the room big enough for everyone?
A yes or no on whether the room was big enough for everyone. Select No in Results to see which family sizes ran out of space and what those parents wrote.
- 08Big scale
How well did you all sleep in one room?
How well the family slept in one room, from 1 to 10. Read it beside the room size question; a low score points to connecting rooms or blackout curtains.
Food, the pool and keeping kids busy
Ask what the children used and ate and what kept them busy, before you change the kids menu or the play area.
- 03Multiple choice
What did your children use?
Lists what the children used, from the pool to a high chair, with several picks allowed. Results shows a bar per option, which tells you which family facilities earn their space.
- 04Dropdown
How were the kids meals?
How the kids meals went, from loved to none at all. Results shows each share and count; a high share for too limited or too expensive points to the kids menu itself.
- 09Text
What kept the children busy here?
An open question for what kept the children busy. These answers show which activities and spaces work, and which ones parents found for themselves outside the hotel.
What would make family stays easier
These turn parents' wishes and packing lists into a plan for family rooms and services.
- 05Multiple choice
What would make family stays easier?
Lets parents pick what would make family stays easier, with several picks allowed. Results shows a bar per option, a ready list when you plan family rooms.
- 10Text
What do you always pack because hotels never have it?
An open question for what parents always pack because hotels never have it. Each answer gets a theme, so the same bottle warmer or night light shows up across families.
- 14Ranking
Rank what you look for in a family hotel
Parents put five things in order, from space in the room to price. Results shows the average place per item, which tells you what to lead with when you promote family stays.
Who came and when they travel next
The family's makeup and the next school vacation let you compare families and time your next offer.
- 02Multiple choice
Who traveled with you?
One pick for who came along, from one child to grandparents and a baby. Select an answer in Results to compare how each kind of family rated the stay.
- 11Number
How old is the youngest child who came with you?
The age of the youngest child who came, from 0 to 18. Results shows the median and the middle half, which tells you whether to plan for babies, young children or teenagers.
- 13Date
When does your next school vacation start?
Lets parents pick when the next school vacation starts. Results shows a calendar of picked dates, which helps you time a family offer by email.
Tips for asking about staying with kids
Small choices that get honest, useful answers.
- 01
Ask the parent who booked
Send the survey to the adult who made the booking, and word each question for a parent's view of the stay.
- 02
Send it once the family is home
An evening email the day after checkout gives parents a quiet moment after the trip home.
- 03
Stock what parents pack
Turn the answers about what parents always pack into a list of items to keep at the desk, then mention them at booking.
- 04
Time the next offer
Use the school vacation dates parents pick to schedule a family email ahead of the busiest weeks.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about staying with kids
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
The parent or adult who booked the stay. The questions ask for a parent's view of how the children found it, and none of them are meant for the children to answer.
The day after checkout, once the family is home. Usertick sends to a contact list now or on a date you schedule up to 30 days ahead.
Four or five: the family grid, whether the room was big enough, how the children found the stay and one open question.
Yes. Results shows a calendar of the dates parents picked, and Usertick can schedule an email to your contact list up to 30 days ahead, so a family offer arrives before the busiest dates.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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