Usertick
Start free
Family hotel stay survey template

Learn what makes your hotel easy for families, from the parents who stayed

Three questions for parents after a stay with children: how the children enjoyed it, how the room setup, pool and play areas, kids' menu and staff rated, and what would have made it easier. Use it as it is or change any question, and Usertick reads every written answer for you.

Get started freeAll templates

What this family hotel stay survey tells you

A family hotel stay survey asks parents what worked for their children and for them, since both decide whether the family comes back. This template takes about a minute: a face for how much the children enjoyed the stay, a grid for room setup, pool and play areas, the kids' menu and how staff treated the children, and one open question for the parents.

It is written for an email after check-out, sent by Usertick to the adult who made a booking with children, where the first question can be answered inside the message. The questions are for parents, since Usertick's terms don't allow surveys aimed at people under 16. The same survey runs as a link in your own post-stay email or as a QR code on the card you give parents at check-out.

Every written answer is read as it arrives and filed under a category from your list, such as room and facilities or staff and service, with a type and an urgency, so a safety concern is flagged. Results shows the share of each face, a heat map for the four family parts of the stay and the parents' answers by theme, each against the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
After check-out, by email to parents who stayed with children
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Emoji

How did your children enjoy the stay?

Why ask it
Parents judge a family stay by their children first. A face is quick to answer and hard to overthink, and it sits inside the email as a one-tap start.
What you learn
The faces from unhappy to happy, each with its share, against the period before. Select the unhappy faces to filter the page and read what those parents wrote.
Make it yours
If families with toddlers and teenagers both stay with you, add a question for the children's age range, so you can see which ages enjoyed it most.
Question 2 of 3 · Matrix · Optional

How would you rate the following for families?

Why ask it
Families need different things from a hotel: a cot or connecting rooms, a pool that is safe for small children, food children will eat and staff who are patient with them. Four rows show where you fall short.
What you learn
A heat map with a row for each part and its average, so a weak kids' menu or a low score for the pool and play areas stands out.
Make it yours
Turn on the Not applicable column for families who didn't use the pool or eat in the restaurant, so their answers stay out of those averages.
Question 3 of 3 · Text · Optional

What would have made the stay easier for you as parents?

Why ask it
Parents notice what made the stay harder: no bottle warmer, breakfast that ends before children wake up, no high chairs left. Asking what would have made it easier gets that list in their words.
What you learn
Usertick reads each answer as it arrives, files it under a category and a theme, marks it as an idea, a complaint or praise, and flags urgent ones such as a safety concern at the pool. Results lists the answers by theme, with up to 8 themes and their trends.
Make it yours
Share the ideas with every department, since family requests touch housekeeping, the restaurant and the front desk.

What the answers show

Results turns each question into numbers you can follow week by week.

How would you rate the following for families?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Family stay in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it to the adult who booked

    Import the bookings with children as contacts, using the email of the adult who booked, and keep the questions written for parents.

  2. 02

    Send it within a few days

    Send the survey a day or two after check-out, once the family is home and the trip is still fresh.

  3. 03

    Fix safety issues first

    On every plan, a workflow posts urgent answers to Slack or Microsoft Teams, so a pool gate that doesn't close or a broken cot reaches maintenance the same day.

  4. 04

    Set up family rooms before arrival

    Use the answers to define a standard family setup, such as a cot, a step stool and a night light, ready when families check in.

CSAT surveysHotel guest surveysEmail surveysStaying with kids questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATHotel stayLearn how guests rated their stay, from check-in to breakfast, and whether they'd recommend you. Email it the day after check-out.
CSATRestaurant visitFind out how guests rated the food, the service and the atmosphere, and whether they'd recommend you. Share it with a QR code on the receipt or by email after a booking.
CSATRoom serviceLearn how guests rated a room service order, from delivery time to the food itself. Send it through the in-room tablet or by text an hour after delivery.
CSATBreakfastLearn how guests rated breakfast, from choice and freshness to service and hours. Send it in the morning, by text or through the in-room screen.

Questions from the library

Browse the question library
  1. Was the room big enough for everyone?Yes / No · Staying with kids
  2. Who traveled with you?Multiple choice · Staying with kids
  3. What did your children use?Multiple choice · Staying with kids
  4. Did a member of staff go out of their way for you?Yes / No · The people who served you
  5. Which team looked after you best?Multiple choice · The people who served you
  6. What did staff do well?Multiple choice · The people who served you

Frequently asked questions

A day or two after check-out, once the family is home. Usertick has no trigger from your property management system, so import the bookings with children as contacts and send, or schedule the send up to 30 days ahead.

The questions are written for parents, and the survey should go to the adult who booked. Usertick's terms don't allow surveys aimed at people under 16.

Three, in about a minute. Only the first question is required.

Yes. Every card in Results compares with the period before, and you can add a question for the season or run one survey for each vacation period.

Look for the requests that come up again and again, such as cots, high chairs or an earlier kids' dinner, and fix those first. Tell families what changed in your next email to past guests.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

Listen better, act faster, and build what truly matters.

Start free, see what your customers mean, and get each answer to the person who can act on it.

Get started freeTalk to sales
  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed