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Group travel survey template

Hear from the person who organized it, once the group is home

Four questions for the organizer after a group trip: how easy the group booking was, how satisfied the group was, whether the pace was right and what to change next time. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this group travel survey tells you

A group travel survey asks the organizer, the person who booked for a club, a company or a family, how the trip went for them and their group. This template takes under a minute: an effort score for organizing the booking, the group's overall satisfaction, whether the pace was too packed or too slow, and what they would change for the next trip.

It is written for an email to the organizer after the group returns, sent to a list of the week's organizers or as a link in your own follow-up email. The first question sits inside the email. When you also want each traveler's view, give the organizer the survey's link to share with the group, and add a question that asks whether the person organized the trip.

Every written answer is read as it arrives and filed under a category from your list, such as booking and reservations or staff and service, with a type, a sentiment and an urgency. Results shows the average organizing effort, the share who rated the trip 4 or 5 and the split of pace answers, each compared with the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
4
Time to answer
About a minute
Written for
An email to the organizer after the group returns
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Customer effort

How easy was it to organize the group booking?

Why ask it
Group bookings mean name lists, rooming lists, deposits and late changes, and the organizer does that work. A 1 to 7 effort score shows whether you made it easy enough for them to book with you again.
What you learn
The average on the 1 to 7 scale, the share who found organizing easy and a bar from hard to easy, compared with the period before.
Make it yours
Keep it first. A CES question sits inside the email, so the organizer answers with one tap.
Question 2 of 4 · Stars

Overall, how satisfied was your group with the trip?

Why ask it
The organizer hears from everyone in the group during the trip and after it, and their rating reflects that. It gives you a CSAT for each group trip.
What you learn
The average rating, a bar per star and the share who rated 4 or higher, compared with the period before.
Make it yours
Read it next to question 1, since an organizer who found the booking hard may still report a happy group, and both decide whether they book with you again.
Question 3 of 4 · Multiple choice

The pace of the trip was

Why ask it
Groups mix ages and energy levels, and the pace that suits one member tires another. Three options give a clear direction for the next itinerary.
What you learn
A donut with the share and count of each answer, compared with the period before. Select Too packed to read what those organizers would change.
Make it yours
Add a dropdown for the kind of group, such as a company, a club or a family, so Results can show whether pace answers differ between them.
Question 4 of 4 · Text · Optional

What would you change for your next group trip?

Why ask it
Organizers plan the next trip too, and their changes, such as a free afternoon, a closer hotel or fewer bus transfers, feed straight into the next quote.
What you learn
Usertick reads each answer as it arrives, files it under a category and a theme from your list, marks it as an idea, a complaint or praise, and flags urgent ones. Results lists every answer with its sentiment and shows up to eight themes with their trends.
Make it yours
Give each answer marked as an idea an owner in the inbox, so the person who quotes the group's next trip reads it first.

What the answers show

Results turns each question into numbers you can follow week by week.

How easy was it to organize the group booking?

The average on its own scale and the share who found it easy, against the period before and by device.

The pace of the trip was

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Group trip in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask the organizer first

    The organizer booked this trip and will book the next one. Send the survey to them, and share the link with the group only when you want each traveler's view as well.

  2. 02

    Keep minors out

    Usertick's terms don't allow surveys aimed at people under 16. For school and youth trips, ask the teacher or the parents who organized it.

  3. 03

    Wait until the group has talked

    Import the week's organizers as a list and send a few days after the return, once they have heard from the group.

  4. 04

    Use the answers in the next quote

    Read the organizer's changes before you quote their next trip, and add a note to the response in the inbox with what you changed.

CSAT surveysTravel surveysEmail surveysTraveling with children questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATFlight experienceFind out how passengers rated each part of the journey, from check-in to baggage claim. Send it the day after the flight lands.
CSATTour and guideLearn how guests rated a tour and their guide, and what to change next time. Send it the evening of the tour.
CSATAirport loungeLearn how travelers rated your lounge, from food to quiet, and whether it was worth the access. Send it once the passenger's flight has departed.
CSATTrain journeyLearn how passengers rated their journey, from punctuality to information on board. Send it a few hours after arrival.

Questions from the library

Browse the question library
  1. How many children traveled with you?Number · Traveling with children
  2. How old is the youngest child who came along?Dropdown · Traveling with children
  3. What did you bring along?Multiple choice · Traveling with children
  4. Which tier are you in right now?Dropdown · Loyalty tiers and points
  5. How worthwhile does your tier feel?Big scale · Loyalty tiers and points
  6. Which perks do you actually use?Multiple choice · Loyalty tiers and points

Frequently asked questions

The organizer, who booked the trip and hears from the whole group. When you also want each traveler's view, give the organizer the survey's link to share and add a question that asks whether the person organized the trip.

A few days after the group returns, once the organizer has heard from the group. When several groups travel on the same program, send each organizer the survey when their own group is home.

Four or five. This template asks four and takes under a minute, which suits organizers who have just looked after a whole group.

Send it to the teacher or the organizing parents. Usertick's terms don't allow surveys aimed at people under 16, so keep it away from the students.

Read the organizer's answer to question 4 and call them before they plan the next trip. Check whether rooming lists, deposits or late changes come up as a theme across groups.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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