Where new buyers come from
Ask first-time buyers how they heard about you, and see the share of each source week by week, with every typed "Other" answer beside the chart.
Post-purchase surveys
Hear from every buyer, from checkout to delivery
Ask how buying went on your confirmation page and how the order arrived in an email after delivery. Usertick shows where buyers come from, what almost stopped them and which orders need a reply today.
Two moments every order passes through
A purchase has two moments worth asking about: the checkout, when the buyer still remembers every step, and the delivery, when the product is finally in their hands. Each one tells you something the other can't.
With Usertick, a short survey sits on your confirmation page or opens when your checkout reports a finished order, and a survey email goes out after delivery with the first question inside the message. A link in your own shipping email or a QR code on the packing slip works too.
Results shows how easy checkout was, how new buyers heard about you and how deliveries rate, each against the period before. The AI reads every comment, so a damaged parcel reaches support the same hour.
- Plans
- Post-purchase surveys, Results and AI reading on every plan, the free plan included
- Where
- On your confirmation page, in a survey email, behind a link or a QR code
- Photos
- Customers can add a photo of a damaged parcel, on every plan
- Follow-up
- Slack, Zapier steps, Klaviyo, Zendesk and HubSpot on every plan
Where to ask about an order
Ask about buying while the checkout is fresh, and about the product once it has arrived.
On the confirmation page
Place the checkout question inside your confirmation page, under the order summary. Set it to show on every visit, so repeat buyers are asked about each order.
When your checkout reports an order
Your store's code tells Usertick that an order is complete, and the survey opens right then, only for first orders or orders over a value you set. Starter and above, and 1 survey on Free.
In an email after delivery
Send the delivery survey to recent buyers, now or on a schedule, with the stars inside the message. One tap opens the rest of the survey with the rating filled in.
On the packing slip
Print a QR code on the slip or the box insert, or add the link to your own shipping email with the order number in it, so each answer carries its order.
See what happened between cart and doorstep
Results keeps the checkout and the delivery side by side.
How easy checkout was
See the average effort score and the share who found checkout easy, for desktop and mobile, and select the hard answers to read what almost stopped them.
A damaged parcel never waits
When a delivery goes wrong, a branching rule asks the customer for a photo of the parcel, on every plan. The AI reads the answer for its theme and urgency in any language, so a broken item rises to the top of the inbox with the photo beside it.
Act on every order that went wrong
Workflows send each answer to the team and the tool that can make it right.
Urgent answers to support
Post damaged or late orders to your support channel in Slack or Microsoft Teams, with buttons to assign them in Usertick. Every plan.
A ticket in your help desk
Open a Zendesk ticket with the answers as an internal note, or reach Gorgias and Freshdesk through a Zapier step. Both on every plan.
A Klaviyo flow that follows up
Send each answer to the shopper's Klaviyo profile as an event, so a flow can thank a happy buyer or make things right after a low rating. Every plan.
A weekly report for the team
Send the delivery and checkout results to Slack, Microsoft Teams or email every week, as headline numbers and a PDF. Pro and above.
How to run a post-purchase survey with Usertick
Four steps from a template to your first answers.
- 1
Start from a template
Pick the Post-purchase or Delivery experience template, or describe your store to Create with AI.
- 2
Branch for first orders and problems
Ask first-time buyers how they found you, and send "it arrived damaged" to a photo question.
- 3
Choose the two moments
Embed the checkout survey on the confirmation page, and schedule the delivery email or put its link in your shipping email.
- 4
Publish and follow up
Publish, and answers arrive in Results and the inbox with each comment read. A workflow sends urgent ones to support.
How to get answers from buyers
Six habits that keep post-purchase surveys short and useful.
- 01
Two short surveys beat one long one
Ask about checkout on the confirmation page and about the product after delivery, each with three to five questions.
- 02
Lead with one tap
Start each survey with a rating or a single choice, so the first answer takes a second.
- 03
Ask how they found you once
Show the source question to first orders only, so repeat buyers aren't asked again.
- 04
Tag every link
Add the order number or the source to each link, so every answer traces back to its order or its email.
- 05
Ask about every order
Set the survey to show on every visit, and let repeat buyers get the delivery email for each order.
- 06
Reply within a day
Give every damaged or late order an owner, and close it once someone has made it right.
Post-purchase templates and questions
Start from a template written for checkout, delivery or packaging, and change any question.
Templates
Browse all templatesCSATPost-purchaseHear how the buying experience went, what almost stopped the order and, from first-time buyers, where they found you. Show it on the order confirmation page.
CSATDelivery experienceFind out how the delivery went, whether the order arrived in good condition and how the carrier did. Send it a day after tracking shows the order as delivered.
CSATCheckout experienceFind where checkout causes friction and what nearly made shoppers leave. Show it on the order confirmation page, once per customer.
CSATPackaging feedbackLearn how customers rate your packaging on protection, waste and first impression. Send it a day after delivery.
Questions from the library
Browse the question library- How much effort did checkout take?Big scale · Checkout and purchase
- Did you almost give up at any point?Yes / No · Checkout and purchase
- What sealed the decision?Multiple choice · Checkout and purchase
- How would you rate the delivery?Stars · Delivery and shipping
- Did your order arrive on time?Yes / No · Delivery and shipping
- Add a photo of the package if it arrived damagedFile upload · Delivery and shipping
- How well protected was the item in transit?Stars · Packaging and waste
- How likely are you to shop with us again?NPS · Loyalty and repeat purchase
Frequently asked questions
A post-purchase survey asks buyers about an order they just placed or just received: how easy checkout was, how they found the store, and how the product and the delivery measured up. Asked at the right moment, it explains what sales numbers can't.
Twice: right after checkout, on the confirmation page, while the buying steps are fresh, and a few days after delivery by email, once the product is in the customer's hands.
No. Shopify doesn't run the Usertick widget on checkout pages, which include the Thank you and Order status pages. On Shopify, ask by email after the order, put the survey's link in your shipping email, or ask on your store's own pages.
Yes. On the confirmation page, set the survey to show on every visit, so each order gets asked. For the delivery email, turn off skipping people who already received it when you want repeat buyers to answer about each order.
Your own email can carry the survey's link, and the link keeps any detail you add to it, such as the order number, with the answer. The question itself sits inside the message when the email is one Usertick sends.
Yes, on every plan, with 1 such question per survey on Free. A file question takes a photo up to 10 MB, with location and camera details removed. A branching rule can show it only to people who say the parcel arrived damaged.
Yes. On every plan, each answer reaches the shopper's Klaviyo profile as an event for a flow, and through a Zapier step, a workflow can tag or update the Shopify customer, and Shopify on Zapier needs a paid Zapier plan.
From a HubSpot workflow, yes, on any plan: the workflow can send the survey to each customer it enrolls. Without HubSpot, send the survey to a list of recent buyers on a schedule, or add its link to your store's own shipping email.
Yes. Post-purchase surveys, survey emails, a photo question, Results, AI reading and workflows to Klaviyo, Zendesk and HubSpot come with every plan, the free plan included. Starter adds event triggers on every survey and more workflows, and Pro adds weekly reports.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed