Accessibility questions that find what gets in your visitors' way
Ask visitors how your site works with the way they browse, from text size and contrast to keyboard use and screen readers. Each question below comes with when to ask it and what the answer tells you.
What accessibility survey questions tell you
Website accessibility survey questions ask visitors how your pages work with the way they browse: whether the text is easy to read, whether the size and contrast suit them, whether the keyboard alone gets them through and where something stopped them. Automated checks find problems in the code, and these answers show what using your site with a screen reader, zoom or captions is like.
Ask on the pages you want to check, with a side button visitors can open any time, and by email to customers who have told you about access needs. Keep it to four or five questions in plain wording, and answer the survey yourself with only a keyboard and with a screen reader before you publish it.
Each written answer gets a category, a theme and a sentiment, so the barriers visitors describe sort by where they happen. The inbox gives each response an owner and a status, so a visitor who asked to hear about a fix gets told when it ships.
- Questions
- 12
- Best asked
- On the page, whenever the visitor needs it
- Industry
- Any business
- Where to find them
- From library in the Usertick survey editor, on every plan
The 12 accessibility and inclusion questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Reading the page
Ask about reading, text size and contrast together, since one change such as larger or darker text can fix all three.
- 01Yes / No
Was anything here hard to read?
A quick check on readability. Add logic so a Yes leads to the text size and contrast questions, and a No skips straight to the end.
- 02Stars
How easy is our text to read?
Rates how easy your text is to read, in five stars. Compare the average page by page with targeting by pages, and start with the pages that score lowest.
- 04Multiple choice
How is the size of the text here?
Whether the text is too small, about right or too large. Select Too small in Results to filter the page and read what else those visitors said.
- 05Multiple choice
How is the contrast between text and background?
Whether the contrast between text and background is too faint, about right or too harsh. A share of Too faint answers points to gray text or pale buttons to darken.
How visitors browse
These show which tools visitors use and how well your site works with each of them.
- 03Multiple choice
Which of these do you use when you browse?
Visitors pick every tool or setting they use, such as a screen reader, zoom or captions. Results shows bars with each share, which tells you which setups to test with first.
- 06Yes / No
Could you complete everything with the keyboard alone?
Whether a visitor could do everything with the keyboard alone. A No points to a menu, a form or a popup that traps the keyboard, and the open questions tell you which.
- 08Customer effort
How easy was this to use with the setup you have?
A customer effort score for using the site with the visitor's own setup. Results shows the average and the share who found it easy, a number to follow after each fix.
- 07Matrix
Rate how well these work for you
Rates reading, keyboard use, forms and buttons, and videos and captions in one grid. The heat map shows which part of your site works worst, with row averages to compare.
Where visitors got stuck
Let visitors describe or show the barrier, and ask permission to tell them when it is fixed.
- 09Text
Where did you get stuck because of how something was built?
Where the way something was built got in the visitor's way. Ask it after a No on the keyboard question, and pass the answers to whoever builds your pages.
- 10Text
Which part of our service is hardest for you to use?
The part of your service that is hardest to use, beyond the website. The answers can point to phone lines, forms, documents or visits, and each gets a theme.
- 11Screenshot
Show us the part that was hard to use
Lets visitors capture the part that was hard to use, so your team sees the exact spot. Keep it optional, since some visitors can't take a screenshot easily. Screenshot is on every plan, 1 per survey on Free.
- 12Consent
May we contact you about accessibility fixes?
Asks permission to contact the visitor about accessibility fixes. Give each Yes an owner in the inbox, and write back when the fix is live.
Tips for asking about accessibility and inclusion
Small choices that get honest, useful answers.
- 01
Use plain, short wording
Write each question in simple words and keep the survey to four or five questions, so it is easy to answer with any setup.
- 02
Test the survey yourself first
Before you publish, answer the survey with only the keyboard and with a screen reader on, and fix anything that gets in the way.
- 03
Keep a way to answer open
Use a side button so visitors can open the survey the moment they meet a barrier, instead of waiting for a popup.
- 04
Tell people when you fix it
Write back to visitors who agreed to hear from you when a fix ships, so they know their answer led somewhere.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about accessibility and inclusion
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
On the pages you want to check, with a side button visitors can open any time, and by email to customers who have told you about access needs.
Four or five. Pick the readability question, the tools visitors use, the keyboard question and one open question on where they got stuck.
Yes, on every plan, with the screenshot question (1 per survey on Free). Keep it optional and pair it with an open question, so visitors who can't take a screenshot can describe the problem instead.
Every visitor can, since many people use zoom, captions or larger text without calling it an access need. Ask the tools question so you can read the answers by setup.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed