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Accessibility survey template

Find where your site gets in the way, for people who browse with assistive tools

Three questions on the assistive tools people browse with, how well your site works with them and where it blocks them. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this accessibility survey tells you

An accessibility survey asks the people who use your site with assistive tools what they rely on and where the site fails them. This template takes about a minute: which tools they use, such as a screen reader, keyboard only or zoom, a score for how well your site works with those tools, and an open question about where it gets in their way.

It is written for a link from your accessibility statement, the page people open when they want to report a barrier. The same survey runs inside the page at the end of that statement, as a side button that stays on the edge of every page, or as a link in your support replies.

Usertick reads each written answer as it arrives, files it under a category from your list, such as ease of use or speed and reliability, and marks it as a bug, a complaint or an idea, with an urgency. Results shows the share of each tool and the average score, and selecting a tool narrows the page to the people who use it.

As a linkOn your websiteIn an emailAs a conversation
Questions
3
Time to answer
About a minute
Written for
A link from your accessibility statement, or inside that page
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Multiple choice · Optional

Do you use any of these when you browse?

Why ask it
The tools people use decide which barriers they meet: a screen reader user hits unlabeled buttons, a keyboard user hits focus traps and a zoom user hits layouts that break when the text grows. The question is optional, so nobody has to say anything about themselves to answer the rest.
What you learn
Bars with the share and count of each tool, since people can pick several, and every typed Other answer listed below, such as a switch device or a reading extension. Choose a tool to see the score and the barriers from those users only.
Make it yours
Add the tools your support team hears about, and keep None of these, so people who browse without assistive tools can still give the score.
Question 2 of 3 · Stars

How well does our site work with the tools you use?

Why ask it
One score per person shows whether your site works with the tools they named, and it gives you a number to track after each fix.
What you learn
Results shows the average, a bar per rating and the share who rated 4 or higher, against the period before. Select a tool in question 1 to see its score on its own, so a site that works with zoom but fails with a screen reader shows it.
Make it yours
Read the score again after each accessibility release, and compare it with the period before to see whether the fix reached the people it was meant for.
Question 3 of 3 · Text · Optional

Where does our site get in your way?

Why ask it
Barriers are specific: a form field without a label, a menu that traps the keyboard, a video without captions. The open question gets the page and the element in the person's own words.
What you learn
Usertick reads each answer, gives it a theme and a type such as a bug or a complaint, and flags the urgent ones, such as a checkout that can't be finished with a keyboard. Filter the answers by theme to see which barrier comes up most.
Make it yours
Set the placeholder to Name the page and what happened, so your team can find the barrier without a reply.

What the answers show

Results turns each question into numbers you can follow week by week.

How well does our site work with the tools you use?

The average rating and the share who gave 4 or 5 stars, against the period before.

Do you use any of these when you browse?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Accessibility check in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Link it where barriers get reported

    Put the link on your accessibility statement and on your contact page, so people find it at the moment something blocks them.

  2. 02

    Send blocked tasks to a person

    On every plan, a workflow posts urgent answers to Slack or Microsoft Teams, so a sign-in or a checkout that a keyboard can't finish reaches the team that owns it.

  3. 03

    Give every barrier an owner

    Assign each response in the inbox and set its status as the fix moves along, so no reported barrier gets lost between teams.

  4. 04

    Ask about tools and barriers only

    Keep the questions on the tools people use and the places they get stuck. Leave out medical conditions: Usertick's terms don't allow collecting health details.

Product feedbackLink and QR code surveysAccessibility and inclusion questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductWebsite feedback buttonAn always-on button that lets visitors report a problem, suggest an idea or leave a compliment. Keep it on every page as a side tab.
ProductFeature satisfactionRate satisfaction across the main parts of your product and see where users would spend your next improvement. Send it to active users twice a year.
ProductWebsite usabilityFind out whether visitors can do what they came to do and where your site gets in the way. Show it after a minute on the site, or on exit intent.
ProductLanguage preferenceFind out which languages your users would rather use and how good your current translation is. Show it to visitors whose browser language you don't support yet.

Questions from the library

Browse the question library
  1. Was anything here hard to read?Yes / No · Accessibility and inclusion
  2. How easy is our text to read?Stars · Accessibility and inclusion
  3. Which of these do you use when you browse?Multiple choice · Accessibility and inclusion
  4. What words come to mind when you think of our name?Text · Brand and reputation
  5. How well known do you think we are in our field?Stars · Brand and reputation
  6. Which of these sounds most like us?Multiple choice · Brand and reputation

Frequently asked questions

Link it from your accessibility statement and your contact page, or place it inside the statement page, where it shows as soon as the page loads. A side button keeps it one select away on every page.

Yes. The survey uses dialog semantics, works with the keyboard alone on every question in this template, announces errors to screen readers and follows reduced motion and Windows high contrast settings. Try it with the tools your visitors use before you link it.

Yes. Turn on anonymous responses and Usertick stores no user ID, traits or visitor ID with the answers on the website or by link or QR code; the country and a salted hash of the IP address are kept.

Select the low ratings in Results to see which tools those people use and what they wrote. Fix the barriers that come up most for one tool at a time, then watch the score against the period before.

Keep it live all year on your accessibility statement, since new barriers appear whenever pages change. Compare the score with the period before after each release.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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