Reliability questions that show which problems cost users the most
Ask users how often the product lets them down, how bad it felt and how fast you fix things. Each question below comes with when to ask it and what the answer tells you.
What product reliability survey questions tell you
Product reliability survey questions ask users how many problems they hit, how bad the worst one felt, how much downtime hurts their work and whether they trust updates. Error logs show what failed. These answers show what a failure cost the people using the product, and which problems they never reported.
Ask once a month or a few days after a release, inside the product or by email to active users. Pick four or five: the issue count, the worst moment, the open description and the stability question, and keep the date question for surveys that follow a known problem.
Each description is read as it arrives and gets a type such as bug or complaint, a sentiment and an urgency, so the worst reports rise to the top of the inbox. On every plan, workflows can open a Jira or Linear issue from a response, so engineering reads the user's own words.
- Questions
- 9
- Best asked
- Monthly, or a few days after a release
- Industry
- SaaS
- Where to find them
- From library in the Usertick survey editor, on every plan
The 9 reliability and quality questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How often things go wrong
The count, the worst moment and the date give you a picture of the month from the user's side.
- 01Number
How many issues did you hit this month?
Issues hit this month, typed as a number. Results shows the median and the middle half, so you can track whether the typical user meets fewer problems after each release.
- 02Mood dial
How bad did the worst one feel?
A mood dial for the worst problem of the month. Results shows the faces with each share, and selecting the unhappiest face filters the page to the descriptions that go with it.
- 09Date
When did you first notice the issue?
The user picks the day they first noticed the problem on a calendar. Results shows the picked dates, which helps you match reports to a release or an incident.
The cost of a problem
Ask how much downtime hurts and what happened last time, so you know which failures to prevent first.
- 03Big scale
How much does downtime hurt your work?
How much downtime hurts the user's work, on a ten-step scale. High scores point to the accounts that need incident notices first and a careful maintenance window.
- 07Text
Describe the last issue you ran into.
An open question for the last problem, in the user's words. Each answer gets a type, a sentiment and an urgency, and a workflow can turn it into a Jira or Linear issue.
Reporting and fixing
These questions show whether problems reach you, how fast they get fixed and whether users trust the next update.
- 04Big scale
How much effort is reporting a problem?
Effort to report a problem, on a ten-step scale. A high score means many problems go unreported, so the issue count above may be lower than the real number.
- 05Stars
How would you rate how fast we fix things?
Five stars for how fast problems get fixed. Each card in Results compares with the period before, so a faster process shows up as a higher average in the next round.
- 06Yes / No
Do you trust updates not to break your setup?
Asks whether users trust updates not to break their setup. Select No in Results to read those users' descriptions, a list of what to test before the next release.
Where to spend the next quarter
End with the trade-off, which gives the team a plain answer from users when planning starts.
- 08This or that
What should we prioritize?
One pair: stability or new features. The split bar gives you a plain answer to share when the roadmap debate starts, especially after a rough month.
Tips for asking about reliability and quality
Small choices that get honest, useful answers.
- 01
Ask a few days after releases
Send the survey a few days after a release, so users have had time to notice problems and still remember them.
- 02
Make reporting easy
Keep a side button on the page for problem reports, so users don't wait for a monthly survey to tell you something broke.
- 03
Act on urgent reports first
Read the inbox by urgency and give every high urgency response an owner the same day.
- 04
Tell users what you fixed
When you fix a reported problem, tell the users who reported it, so they know reporting was worth the effort.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about reliability and quality
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Once a month or a few days after each release. Usertick sends by email now or on a date up to 30 days ahead, with no recurring sends, so schedule each send yourself or keep a survey running inside the product.
Yes, on every plan. Add a screenshot question (1 per survey on Free) after the description, and the image arrives with the answer in the inbox.
Yes, on every plan, along with Linear. Workflows can also post each report to Slack or Microsoft Teams.
The issue count, the open description and the stability or new features pair. Together they show how often things break, what broke and how much it matters to users.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
Listen better, act faster, and build what truly matters.
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- 150 responses a month on Free
- Every channel and AI analysis
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