Medication questions that show what makes a routine easier to keep
Ask patients about the support around their medicine, from the leaflet and the packaging to knowing who to call. Each question below comes with when to ask it and what the answer tells you.
What medication routine survey questions tell you
Medication routine survey questions ask patients about the support that comes with a medicine: whether the leaflet was clear, whether the packaging opens easily, whether anyone said what to watch for and whether they know who to call. Small obstacles, such as a hard cap or an unclear leaflet, make a routine harder to keep, and patients rarely mention them at the counter.
Ask a few weeks after a patient starts something new, once the routine has had time to settle, and keep it to four or five questions. Several questions in this topic ask how often doses are missed or how many medicines a patient takes, which are health details: Usertick doesn't sign business associate agreements, so keep those in your clinical record and keep the survey on the information, the packaging and the support.
Each written answer is read as it arrives and given a category, a theme, a sentiment and an urgency. In the inbox, each response gets an owner and a status, so a patient who doesn't know who to call hears from your team.
- Questions
- 14
- Best asked
- A few weeks after starting something new
- Industry
- Healthcare
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 your medication routine questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Information and support
Start with what patients were told and whether they know where to turn, the part of the routine your team controls.
- 02Yes / No
Did anyone tell you what to watch for?
Asks whether anyone said what to watch for. A No points to the conversation at the counter or the clinic; ask whether it happened, never what it covered.
- 07Yes / No
Do you know who to call if something does not feel right?
A yes or no on knowing who to call. Each No is a patient with nowhere to turn, so give those answers an owner and send your contact details again.
- 08Stars
How clear was the leaflet that came with it?
A star rating for how clear the leaflet was. Results shows the average and the share who rated 4 or higher, which helps when you decide whether to add a plain language sheet.
- 11Matrix
How true are these about your routine?
Four statements, from knowing why each one is taken to asking without feeling rushed. The heat map shows which one pulls the experience down, and the refill row tells you about supply.
The routine in practice
These questions find the practical obstacles, from packaging to remembering, that are easiest to fix.
- 09Multiple choice
How easy is the packaging to open?
How easy the packaging is to open, from very hard to easy. Results shows each share in a donut; a large share of hard answers is a reason to offer easy open caps.
- 05Ranking
Rank what helps you keep to your routine
Patients put six aids in order, from a phone alarm to a set time of day. Results shows the average place per item, which helps when you choose what to offer, such as organizers.
- 01Customer effort
How easy is it to remember to take it?
A customer effort score for remembering, on a 7 point scale. Results shows the average and the share who found it easy; keep the wording general so patients don't name the medicine.
- 04Big scale
How confident do you feel about your routine?
Confidence about the routine, from 1 to 10. Results shows the average and a column per step; read low scores with the leaflet and packaging questions to find a practical cause.
Questions for your clinical record
These questions record doses and adherence, which are health details, so ask them in your clinical tools and keep them out of a Usertick survey.
- 03Multiple choice
How often do you miss a dose?
How often doses are missed. Missed doses are health details, and Usertick doesn't sign business associate agreements, so ask about them in your clinical record and leave this question out.
- 10Number
How many different items are in your routine?
How many items are in the routine. The number of medicines is a health detail, so leave this question out of a Usertick survey and keep it in your clinical record.
- 12Yes / No
Have you ever stopped taking something without telling anyone?
Asks whether the patient stopped something without telling anyone. The answer is a health detail, so leave this question to a conversation with the pharmacist or clinician.
- 13Ruler
How many days in the last month did you keep to your routine?
Days on the routine last month, on a ruler up to 31. Adherence is a health detail, so leave this question out of a Usertick survey and track it in your clinical tools.
In patients' own words
End with the open questions, which give you ideas for the routine and words for your welcome leaflet.
- 06Text
What would make your routine easier to keep to?
The open question on making the routine easier. The placeholder asks for no medical details; filter by theme to see whether timing, packaging or refills come up most.
- 14Text
What would you want a new patient to be told on day one?
Advice for a new patient on day one, in the patient's own words. These answers can shape your welcome leaflet; keep the placeholder asking for no medical details.
Tips for asking about your medication routine
Small choices that get honest, useful answers.
- 01
Ask about the support, never the doses
Usertick doesn't sign business associate agreements, so ask about the leaflet, the packaging and who to call, and leave doses, missed doses and medicine names out.
- 02
Ask a few weeks in
Send the survey a few weeks after a patient starts something new, once the practical problems have shown up.
- 03
Leave adherence to the clinic
Questions about missed or stopped doses belong in a conversation with a pharmacist or clinician, where the answer can change the plan.
- 04
Fix the practical problems first
Hard packaging, unclear leaflets and late refills are the easiest to change, so act on those answers before anything else.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about your medication routine
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A few weeks after a patient starts something new. Usertick sends to a contact list now or on a date up to 30 days ahead, so schedule the send when the prescription starts.
Keep that in your clinical record. Usertick doesn't sign business associate agreements, so ask about the information and support around the medicine and leave doses and medicine names out.
Four or five: the leaflet rating, the packaging question, who to call, the statements grid and an open question.
Yes. Print the survey's QR code on the bag or at the counter, and patients answer on their own phone on the hosted page.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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