Check-in questions that show whether routine visits are worth the trip
Ask patients how regular check-ins fit their life, from how often they come to the format and the person they see. Each question below comes with when to ask it and what the answer tells you.
What chronic care check-in questions tell you
Chronic care check-in survey questions ask patients who come back again and again about the routine itself: how often they come, how easy the visits are to fit around work and family, whether they see the same person and whether each visit feels worth the time. Patients on long plans meet the same small frictions many times over, and a check that feels pointless is the first one they skip.
Ask once or twice a year, after a check-in, by email from your list of regular patients or with a QR code at the front desk, and pick four to six questions. Keep the survey on the routine and the service: Usertick doesn't sign business associate agreements, so never name the condition or ask about readings, and keep the placeholder that asks for no medical details.
Each written answer is read as it arrives and given a category, a theme, a sentiment and an urgency. In the inbox, each response gets an owner and a status, so a patient who can't reach anyone between visits gets a reply.
- Questions
- 14
- Best asked
- After a check-in, once or twice a year
- Industry
- Healthcare
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 long term care check ins questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How often and how it fits
Start with how often patients come and how well it fits their life, the questions behind skipped visits.
- 01Dropdown
How often do you come in for a check?
How often the patient comes in, from every few weeks to once a year. Select an answer in Results to filter the page and compare how frequent and occasional patients rate the visits.
- 12Ruler
How many months has it been since your last check?
Months since the last check, on a ruler up to two years. Results shows the median and the middle half; long gaps point to patients who have drifted from the routine.
- 08Multiple choice
How often do these visits happen for you?
How patients feel about how often visits happen. Results shows each share in a donut; a large share at either end is a reason to review the schedule.
- 02Customer effort
How easy is it to fit these visits around your life?
A customer effort score for fitting visits around life, on a 7 point scale. Results shows the average and the share who found it easy; low scores call for other times or formats.
The value of each check-in
These questions show whether each visit feels useful and whether patients know the plan between visits.
- 05Stars
How useful was your last check in?
A star rating for how useful the last check-in was. Results shows the average and the share who rated 4 or higher, a simple measure to follow year by year.
- 04Big scale
How well do you feel your care is being followed?
How well the patient feels their care is being followed, from 1 to 10. Results shows the average and a column per step; low scores next to a No on results point to how results are shared.
- 10Matrix
How true are these about your check ins?
Four statements, from knowing the plan to reaching someone between visits, rated from strongly disagree to strongly agree. The heat map shows which one pulls the experience down.
- 09Yes / No
Do you get your results before the next visit?
A yes or no on getting results before the next visit. Each No may mean a visit spent catching up on information, so check how results reach patients.
Format and the person
Ask which format works and how much patients value the same face, before you add video or phone checks.
- 03Yes / No
Do you see the same person each time?
A yes or no on seeing the same person. Results shows the share that said yes; read it with the this or that question to see how much patients value it against a sooner slot.
- 11Dropdown
Which way of doing a routine check works best for you?
The format that works best for a routine check, from in person to a home device. Results shows each share in a donut, which helps when you plan video and phone slots.
- 13This or that
For a routine check you would rather have
Two trade-offs side by side: a short visit nearby or a longer one at the hospital, the same person or the soonest slot. Results shows a split bar per pair.
Between visits
End with how patients keep track and what would make visits worth more, in their own words.
- 06Ranking
Rank what helps you keep track between visits
Patients put six ways of keeping track in order, from an app to a family member. Results shows the average place per item, which helps before you offer an app or a diary.
- 07Text
What would make these check ins more useful?
The open question on making check-ins more useful. The placeholder asks for no medical details; filter by theme to see whether timing, travel or the plan comes up most.
- 14Text
What makes a check in feel like a good use of your time?
The open question on what makes a check-in worth the time. Keep the placeholder asking for no medical details, and share the themes with the team that runs the clinic.
Tips for asking about long term care check ins
Small choices that get honest, useful answers.
- 01
Ask once or twice a year
Patients on long plans visit often, so a survey after every check-in wears thin. Ask after one visit every six months.
- 02
Keep the condition out
Usertick doesn't sign business associate agreements, so ask about the routine, the format and the team, never the condition or readings. Keep the placeholder asking for no medical details.
- 03
Reach patients who drifted away
Send the frequency and format questions to patients who haven't come in for a year, since they can tell you what made the routine hard.
- 04
Answer patients who can't reach anyone
Give every disagree on reaching someone between visits an owner in the inbox, and call the patient back.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about long term care check ins
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Once or twice a year, after a check-in. Usertick sends to a contact list now or on a date up to 30 days ahead and has no recurring sends, so schedule each round yourself.
Four to six: the effort score, the usefulness rating, the statements grid, the format question and an open question.
Yes. Print the survey's QR code at the front desk or in the waiting area, and patients answer on their own phone on the hosted page.
Leave them out. Usertick doesn't sign business associate agreements, so ask whether results reached the patient in time, never what they said.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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