Urgent care questions that show how the wait felt from the waiting room
Ask patients about the time they spent at urgent care, from checking in and the wait to updates and the staff. Each question below comes with when to ask it and what the answer tells you.
What urgent care patient survey questions tell you
Urgent care patient survey questions ask about a visit no one planned: how long patients were there, whether anyone said how long the wait would be, whether they were kept updated and how calm the staff kept a busy room. Patients judge an urgent care visit largely by how the wait was handled, and a wait with no updates feels longer than the clock says.
Ask the day after the visit, once the patient is home and rested, by email from the day's patient list or with a QR code on the paperwork patients take home, and pick four or five questions. Keep the survey on the visit: Usertick doesn't sign business associate agreements, so ask nothing about why the patient came in, and keep the placeholder that asks for no medical details.
Each written answer is read as it arrives and given a category, a theme, a sentiment and an urgency, so a complaint about check-in or the waiting area reaches the site manager the same day. In the inbox, each response gets an owner and a status.
- Questions
- 13
- Best asked
- The day after the visit
- Industry
- Healthcare
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 urgent care visits questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Time and the wait
Start with how long patients were there and whether they knew what to expect, the heart of an urgent care visit.
- 01Ruler
How many hours were you there in total?
Total hours at the clinic, on a ruler up to 12. Results shows the median and the middle half, a fair picture even when a few visits ran through the evening.
- 08Date
What time did you arrive at the clinic?
A date picker, so it records the day of arrival and no time. Results shows a calendar of dates; to learn the arrival time, change the type to a dropdown of time bands.
- 03Yes / No
Were you told how long the wait would be?
A yes or no on being told the wait. Results shows the share that said yes; select No to filter the page and see how those patients rated the rest of the visit.
- 09Yes / No
Did someone keep you updated while you waited?
A yes or no on updates during the wait. Each No is a patient left guessing, and the share that said yes is a simple target for each shift.
The clinic and the staff
These questions rate check-in, the room and the people, and show which part made the visit hardest.
- 10Matrix
Rate each part of the urgent care visit
Rates check-in, the waiting area, being kept informed and the staff in one grid. The heat map shows which part pulls the visit down, with an average for each row.
- 04Stars
How calm did the staff keep things?
A star rating for how calm the staff kept things. Results shows the average and the share who rated 4 or higher, worth sharing with each shift.
- 07Ranking
Rank what was hardest about being there
Patients put five hard parts in order, from the wait to getting there. Results shows the average place per item, which tells you what to fix in the waiting room first.
Getting there and choosing urgent care
Ask how patients decided to come and how they got there, so you can plan staffing, parking and information.
- 02Multiple choice
How did you decide to come in?
How the patient decided to come in, from calling first to coming straight away. Results shows each share in a donut; a large share of My clinic was closed tells you where demand comes from.
- 11Dropdown
How did you get to the clinic?
How the patient got to the clinic. Results shows each share in a donut, which helps when you plan parking, signs and drop off space.
- 12Yes / No
Did you know where else you could have gone?
A yes or no on knowing where else the patient could have gone. A low share of Yes answers is a reason to explain options such as video visits or the patient's own clinic.
The visit and what to change
End with how the visit left patients and what would have helped, in their own words.
- 05Big scale
How well did the visit settle your worry?
How well the visit settled the patient's worry, from 1 to 10. Results shows the average and a column per step; read low scores with the updates question.
- 06Text
What would have made the wait easier?
The open question on the wait. The placeholder asks for no medical details; filter by theme to see whether seating, updates or noise comes up most.
- 13Text
What would you want a first time visitor to know?
Advice for a first time visitor, in the patient's own words. Use the themes for a what to expect page on your website, and keep the placeholder asking for no medical details.
Tips for asking about urgent care visits
Small choices that get honest, useful answers.
- 01
Ask the day after
Send the survey the day after the visit, once the patient is home and has had time to rest.
- 02
Keep the reason for the visit out
Usertick doesn't sign business associate agreements, so ask about the wait, the updates and the staff, never why the patient came in. Keep the placeholder asking for no medical details.
- 03
Compare busy and quiet days
Give each site its own survey and read the arrival dates next to the hours question, so you can compare the busy days with the quiet ones.
- 04
Fix the updates first
When patients say no one kept them updated, add a regular update in the waiting room and compare the next period's answers.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about urgent care visits
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
The day after the visit. Usertick sends to a contact list now or on a date up to 30 days ahead, so send each day's patients in one batch.
They can scan a QR code in the waiting room, but the questions read better once the visit is over. Print the code on the paperwork patients take home instead.
Four or five: the total time, whether the wait was explained, the updates question, the grid and an open question.
Leave it out. Usertick doesn't sign business associate agreements, so ask about the visit and the wait, never the reason for it.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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