Physical therapy questions that show what keeps patients doing the exercises
Ask patients about their progress, the exercises between sessions, how each one was explained and how easy sessions are to book. Each question below comes with when to ask it and what the answer tells you.
What physical therapy survey questions tell you
Physical therapy survey questions ask patients about the part of the plan that happens between sessions: whether they know what to do at home, how often they manage it, how hard the exercises feel and what gets in the way. Much of the work happens away from the clinic, and a patient who quietly stops the exercises may stop booking too.
Ask after the third or fourth session, once there is a routine to describe, and again near the end of the plan. Send by email from your appointment list or put the link in your own session reminder, and pick four to six questions. Keep the questions on the plan and the clinic: Usertick doesn't sign business associate agreements, so leave the injury or condition out and keep the placeholder that asks for no medical details.
Each written answer is read as it arrives and given a category, a theme, a sentiment and an urgency. In the inbox, each response gets an owner and a status, so a patient who has stopped the exercises gets a call from their therapist.
- Questions
- 14
- Best asked
- After the third or fourth session
- Industry
- Healthcare
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 physical therapy questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Progress and the plan
Start with progress felt and how well the plan was explained, then rate each part of care in one grid.
- 01Big scale
How much progress have you made since your first session?
Progress felt since the first session, from 1 to 10. Results shows the average and a column per step; keep the wording on progress, so patients don't describe the injury to explain a score.
- 05Ruler
How many sessions have you had so far?
Sessions so far, on a ruler up to 30. Results shows the median and the middle half; use it to compare how patients early and late in a plan answer the other questions.
- 13Matrix
Rate each part of your care
Rates the first assessment, the exercise plan, session length and progress updates in one grid. The heat map shows which part of care pulls the experience down.
- 04Stars
How well did your therapist explain each exercise?
A star rating for how well each exercise was explained. Results shows the average and the share who rated 4 or higher, which you can share with each therapist.
Exercises between sessions
These questions show whether the home part of the plan is happening, and where and how hard it feels.
- 02Yes / No
Do you know what to do between sessions?
A yes or no on knowing what to do between sessions. Each No is a patient with no plan at home, so give those answers an owner and send the plan again.
- 03Multiple choice
How often do you do your exercises at home?
How often the patient does the exercises at home. Results shows each share in a donut; read Rarely and Not yet with the open question on what gets in the way.
- 11Ruler
How many days last week did you do your exercises?
Days with exercises last week, on a ruler from 0 to 7. Results shows the median and the middle half, a more honest picture than a question about habits in general.
- 09Multiple choice
How hard are the exercises for you?
How hard the exercises feel, from far too hard to too easy. Results shows each share in a donut; a large share at either end is a reason to review how plans are set.
- 10Dropdown
Where do you do most of your exercises?
Where the patient does most exercises, including I have not started. Select At home in Results to filter the page and see whether home exercisers need more guidance.
Booking and timing
Ask how easy sessions are to book and fit in, since a hard booking can leave gaps between sessions.
- 07Customer effort
How easy is it to book your next session?
A customer effort score for booking the next session, on a 7 point scale. Results shows the average and the share who found it easy; a low score can explain gaps between sessions.
- 12Yes / No
Were the session times convenient for you?
A yes or no on convenient session times. Results shows the share that said yes; select No to filter the page and see whether those patients also find booking hard.
What helps patients keep going
End with what supports patients and what gets in the way, so you know whether to add videos, printed plans or calls.
- 08Ranking
Rank what helps you keep going
Patients put five kinds of support in order. Results shows the average place per item, which tells you whether to invest in videos, printed plans or check-in calls.
- 06Text
What gets in the way of doing the exercises?
The open question on what gets in the way. The placeholder asks for no medical details; filter by theme to see whether time, space or understanding comes up most.
- 14Text
What would help you stick with the plan?
The open question on sticking with the plan. Read it with the ranking of support, and keep the placeholder asking patients to leave out medical details.
Tips for asking about physical therapy
Small choices that get honest, useful answers.
- 01
Ask once a routine exists
Send the survey after the third or fourth session, and again near the end of the plan, so patients have exercises to describe.
- 02
Ask about last week
Questions about one recent week, such as days with exercises, get more honest answers than questions about habits in general.
- 03
Keep the injury out
Usertick doesn't sign business associate agreements, so ask about the plan, the sessions and the clinic, never the injury or condition. Keep the placeholder asking for no medical details.
- 04
Call patients who stopped
Give every Rarely or Not yet an owner in the inbox, and have the therapist check in before the next session.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about physical therapy
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
After the third or fourth session, and again near the end of the plan. Usertick sends to a contact list now or on a date up to 30 days ahead, so schedule a send for each stage.
Four to six: progress, whether the patient knows the plan, days with exercises last week, the booking score and an open question.
Yes. Print the survey's QR code at the front desk, and patients answer on their own phone after a session.
The days last week question. Asking about one recent week gives a clearer number than asking how often in general.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed