Maternity questions that show how supported patients felt at every stage
Ask patients about every stage of maternity care, from early appointments and classes to the birth and the first days after. Each question below comes with when to ask it and what the answer tells you.
What maternity care survey questions tell you
Maternity care survey questions ask patients how they were supported across months of care: whether they felt listened to, whether information came clearly and in the right amount, how many different people looked after them and how easy it was to reach someone with a question. Care can feel scattered when the faces keep changing, and patients remember that long after the birth.
Ask a few weeks after the birth, once the first days at home have settled, and keep it to five or six questions. Send by email from your discharge list or put the link in your own follow up message. Keep the survey on the support and the information: Usertick doesn't sign business associate agreements, so ask nothing about the pregnancy or the birth in medical terms, and keep the placeholder asking for no medical details.
Each written answer is read as it arrives and given a category, a theme, a sentiment and an urgency, so an answer that needs a reply from the team stands out in the inbox. The thank you answers are worth passing on to the people they name, with the patient's permission.
- Questions
- 14
- Best asked
- A few weeks after the birth
- Industry
- Healthcare
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 maternity care questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
What mattered in the care
Start with what patients valued most and how they look back, then rate each stage of care.
- 01Points allocation
Split 100 points across what mattered most in your care
Patients split 100 points across five parts of care. Results shows the average points per item, which tells you whether continuity, information or support afterward matters most to your patients.
- 12Emoji
How do you look back on your care now?
How the patient looks back on the care, on a row of faces. Asked a few weeks later, it captures the memory that patients pass on to friends and family.
- 09Matrix
Rate each stage of your care
Rates four stages, from early appointments to the first days after. The heat map shows which stage pulls the experience down, with an average for each row.
- 04Big scale
How prepared did you feel going in?
How prepared the patient felt going in, from 1 to 10. Results shows the average and a column per step; read it with the ranking of support to see what preparation helped.
Information and questions
These questions show whether information came in the right amount and form, and whether patients could get answers without pushing.
- 03Yes / No
Were your questions answered without you having to push?
Asks whether questions were answered without the patient having to push. Select No in Results to filter the page and see which stage those patients rated lowest.
- 13Multiple choice
How much information were you given?
How much information the patient got, from far too little to more than they could take in. Results shows each share in a donut, and a large share at either end calls for a change.
- 11Dropdown
How did you prefer to get information?
How the patient preferred to get information. Results shows each share in a donut, which helps before you print more leaflets or record more videos.
- 08Customer effort
How easy was it to reach someone with a question?
A customer effort score for reaching someone with a question, on a 7 point scale. Results shows the average and the share who found it easy, a fair test of your helpline and messages.
- 02Yes / No
Did you have a birth plan you could talk through?
A yes or no on having a birth plan to talk through. Ask only whether there was the chance to discuss it, and add no question about what the plan contained.
The people around the patient
Ask who looked after patients and who supported them, so you can see what continuity and support mean in practice.
- 10Number
How many different people looked after you?
How many different people looked after the patient. Results shows the median and the middle half; read it with the points given to the same faces to see what continuity means to patients.
- 05Multiple choice
Who was with you for most appointments?
Who came to most appointments, including Nobody. Results shows each share in a donut; a large share of Nobody is a reason to make information easy to take home.
- 06Ranking
Rank the support that helped you most
Patients put six kinds of support in order, from classes to family. Results shows the average place per item, which helps when you decide where to put class and helpline hours.
In patients' own words
End with the open questions, one for what to change and one for thanks worth passing on.
- 07Text
What would you change about how we supported you?
The open question on what to change. The placeholder asks for no medical details; filter by theme to read every comment about information or continuity together.
- 14Text
What did one of the team do that you were grateful for?
The open question for thanks. Pass these answers on to the people they name, with the patient's permission, and keep the placeholder asking for no medical details.
Tips for asking about maternity care
Small choices that get honest, useful answers.
- 01
Ask a few weeks after the birth
Wait until the first days at home have settled. Asked on the ward, these questions miss the support afterward.
- 02
Keep the birth out of the survey
Usertick doesn't sign business associate agreements, so ask about support, information and the team, never the pregnancy or the birth in medical terms. Keep the placeholder asking for no medical details.
- 03
Ask with care
Some patients had a hard time, so keep the survey short and give every answer that needs a reply an owner in the inbox.
- 04
Pass on the thanks
Share the answers that name someone from the team, with the patient's permission. They show staff what patients remember.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about maternity care
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A few weeks after the birth. Usertick sends to a contact list now or on a date up to 30 days ahead, so schedule sends from your discharge list.
Five or six: the points question on what mattered, how easy it was to reach someone, the stages grid, the look back question and an open question.
Yes. Reword the questions where needed in a version for partners, so their answers describe the support they saw.
Yes, for website, link or QR code surveys: turn on anonymous responses and no user ID, traits or visitor ID is stored. Surveys sent through Usertick email are not anonymous.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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