Caregiver questions that show what would take weight off families
Ask family caregivers how the role is going, from time and appointments to reaching the care team and the help they need. Each question below comes with when to ask it and what the answer tells you.
What family caregiver survey questions tell you
Family caregiver survey questions ask the people looking after an older relative how your service treats them: whether they can speak to the care team on the relative's behalf, how easy it is to get answers, how much notice they get about appointments and what the role takes out of them. Caregivers do much of the arranging, and when they struggle, appointments get missed and calls go unanswered on both sides.
Ask every few months, by email or a link to the caregivers on your contact list, and keep it to four to six questions that work well on a phone. Ask about the caregiver's experience of your service: Usertick doesn't sign business associate agreements, so ask nothing about the relative's conditions or care needs, and keep the placeholder that asks for no medical details.
Each written answer is read as it arrives and given a category, a theme, a sentiment and an urgency, so a caregiver who can't get through to the team stands out in the inbox. Each response gets an owner and a status there, so someone calls back.
- Questions
- 14
- Best asked
- Every few months
- Industry
- Healthcare
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 caring for an older relative questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Who caregivers are and their time
Start with who they look after and how much time it takes, so you can read every other answer in context.
- 01Dropdown
Who are you caring for?
Who the caregiver looks after, from a parent to a neighbor. Select an answer in Results to filter the page and compare how spouses and adult children rate the support.
- 02Ruler
How many hours a week do you spend on their care?
Hours a week spent on care, on a ruler up to 60. Results shows the median and the middle half, a measure of the load you can share with partners and funders.
- 09Ruler
How many appointments did you arrange for them last month?
Appointments arranged last month, on a ruler up to 12. Results shows the median and the middle half; read it with the hours question to see how much of the load is arranging.
- 10Yes / No
Have you had to take time off work for this?
A yes or no on taking time off work. Results shows the share that said yes, which makes the case for evening slots and remote appointments.
Working with the care team
These questions show whether caregivers can speak for the relative, get answers and plan around appointments.
- 03Yes / No
Are you able to speak to their care team on their behalf?
A yes or no on speaking to the care team on the relative's behalf. Each No may point to permission paperwork that needs explaining, so give those answers an owner.
- 04Customer effort
How easy is it to get answers when you call?
A customer effort score for getting answers by phone, on a 7 point scale. Results shows the average and the share who found it easy, a direct test of your phone line.
- 08Multiple choice
How much notice do you get about appointments?
How much notice caregivers get about appointments. Results shows each share in a donut; a large share of Far too little is a reason to send appointment letters sooner.
- 11Matrix
How true are these for you as a caregiver?
Four statements, from knowing who to contact to knowing what help exists, rated from strongly disagree to strongly agree. The heat map shows which one pulls the experience down.
What the role takes
Ask how supported caregivers feel and what wears them down, gently and near the end of the survey.
- 05Big scale
How supported do you feel in this role?
How supported the caregiver feels, from 1 to 10. Results shows the average and a column per step; read low scores with the ranking to see which help would change them.
- 06Multiple choice
What takes the most out of you?
Lets caregivers tick everything that wears them down, from paperwork to worry. Results shows a bar per option, which tells you whether practical help or reassurance matters more.
- 13Emoji
How are you doing yourself at the moment?
How the caregiver is doing, on a row of faces. Asked gently near the end, it shows how the role weighs on people, which the practical questions miss.
The help that would matter
End with the help caregivers want and what they wish people understood, the answers that shape what you offer families.
- 12Ranking
Rank the help that would make the biggest difference
Caregivers put six kinds of help in order, from one contact person to advice on money. Results shows the average place per item, which tells you what to offer first.
- 07Text
What would take the most weight off your shoulders?
The open question on what would lighten the load. The placeholder asks for no medical details; filter by theme to see whether transport, paperwork or time comes up most.
- 14Text
What do you wish people understood about this role?
The open question on what people misunderstand about the role. Share the themes with staff, and keep the placeholder asking for no medical details.
Tips for asking about caring for an older relative
Small choices that get honest, useful answers.
- 01
Ask about the caregiver
Keep the survey on the caregiver's experience of your service, so the answers tell you what to change for families.
- 02
Keep the relative's health out
Usertick doesn't sign business associate agreements, so ask nothing about the relative's conditions or care needs. Keep the placeholder asking for no medical details.
- 03
Call back caregivers who can't get through
Give every low score on getting answers an owner in the inbox, and call the caregiver within a day or two.
- 04
Keep it short for a phone
Caregivers answer between other tasks, so keep to five questions that are quick to answer on a phone.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about caring for an older relative
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
The relative or friend who does most of the arranging. Send it to the caregivers on your contact list, and reword questions where needed for spouses or neighbors.
Every few months. Usertick sends to a contact list now or on a date up to 30 days ahead and has no recurring sends, so schedule each round yourself.
Four to six: who they care for, how easy it is to get answers, how supported they feel, the ranking of help and an open question.
Yes, for website, link or QR code surveys: with anonymous responses on, no user ID, traits or visitor ID is stored. Surveys sent through Usertick email are not anonymous.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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