Dental questions that show what keeps patients coming back
Ask patients about booking, cost, the pace of the visit and what puts them off coming in. Each question below comes with when to ask it and what the answer tells you.
What dental patient satisfaction questions tell you
Dental patient satisfaction survey questions ask about the visit around the chair: how easy it was to get a slot, whether the cost was clear before work started, how rushed the appointment felt and what puts patients off booking the next checkup. Cost and nerves can keep patients away for years, and a practice rarely hears it from the patients who stopped coming.
Ask a day after the visit, by email from the day's appointments or with a QR code at the front desk, and pick four to six questions. Keep the questions on the practice and the visit: Usertick doesn't sign business associate agreements, so leave out what treatment the patient had and keep the placeholder that asks for no medical details.
Each written answer is read as it arrives and given a category, a theme, a sentiment and an urgency, so a complaint about an unexpected cost reaches the practice manager ahead of a comment about the magazines.
- Questions
- 14
- Best asked
- A day after the dental visit
- Industry
- Healthcare
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 dental care questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The visit and the practice
Start with the rating and the Net Promoter Score, then the steps and the pace behind them.
- 01Stars
How would you rate your dentist?
A star rating for the dentist. Put it first, so a patient in a hurry still leaves a score; Results shows the average and the share who rated 4 or higher.
- 11NPS
How likely are you to recommend this dental practice?
The Net Promoter Score for the practice. Results shows the score, the split of detractors, passives and promoters and the score per device, a figure to follow quarter by quarter.
- 09Matrix
Rate each step of your dental visit
Rates booking, reception, the waiting room and the treatment visit in one grid. The heat map shows which step pulls the rating down, with an average for each row.
- 10Multiple choice
How was the pace of the appointment?
How the pace felt, from far too rushed to longer than needed. Results shows each share in a donut, which helps when you set appointment lengths.
Cost and choices
These questions show whether patients knew the cost and the options before deciding, where billing complaints start.
- 03Yes / No
Were you told the cost before the work started?
Asks whether the cost was given before the work started. A No needs a reply from the front desk, so give those answers an owner in the inbox and look at how estimates are given.
- 08Yes / No
Did the team explain your options before deciding?
Asks whether the team explained the options before the patient decided. A No next to a low rating points to the conversation in the chair.
- 13Dropdown
How do you pay for dental work?
How the patient pays for dental work. Results shows each share in a donut, which helps before you introduce a practice plan or payment plans.
- 12Number
How many visits did the work take?
How many visits the work took, as a number. Results shows the median and the middle half; read it with the cost question to see whether longer work brings more cost surprises.
Booking and what keeps patients away
Ask how easy it is to get in and what puts patients off, so you can win back the ones who stopped coming.
- 04Customer effort
How easy was it to get a same week slot?
A customer effort score for getting a slot within the week, on a 7 point scale. Results shows the average and the share who found it easy, a sign of whether short notice slots are enough.
- 02Dropdown
How long since your last checkup?
Time since the last checkup, from under six months to more than two years. Select a long gap in Results to filter the page and read what keeps those patients away.
- 06Ranking
Rank what puts you off coming in
Patients put five barriers in order, from cost to getting there. Results shows the average place per item, which tells you whether prices, nerves or opening hours come first.
- 05This or that
At the dentist, which matters more to you?
Two trade-offs side by side: quick or gentle, lowest price or the same dentist. Results shows a split bar per pair, which helps when you plan appointment lengths and pricing.
In patients' own words
End with the open questions, which give you ideas for the visit and words for nervous patients.
- 07Text
What would make the visit easier for you?
The open question on what would make visits easier. The placeholder asks for no medical details; filter by theme to read every comment about booking or nerves together.
- 14Text
What would you tell someone nervous about coming here?
Advice for a nervous patient in the patient's own words. These answers can shape how you describe visits on your website; ask before you quote anyone.
Tips for asking about dental care
Small choices that get honest, useful answers.
- 01
Ask the day after
Send the survey the day after the visit, while the wait, the cost and the pace are still fresh.
- 02
Make cost its own question
Ask whether the cost was given before the work started, and give every No an owner in the inbox.
- 03
Keep treatment out of the survey
Usertick doesn't sign business associate agreements, so ask about the visit and the practice, never the treatment itself. Keep the placeholder asking patients to leave out medical details.
- 04
Ask patients who stopped coming
Send the barriers questions to patients who haven't booked in over a year, since they can tell you what keeps people away.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about dental care
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
The day after the visit. Usertick sends to a contact list now or on a date up to 30 days ahead, so send each day's patients in one batch.
Four to six: the rating, the cost question, the pace, the Net Promoter Score and an open question.
Send the time since the last checkup and the barriers questions by email to patients who haven't booked in a while. Their answers show what keeps people away.
Yes. Print the survey's QR code at the front desk, and patients answer on their own phone on the hosted page. Questions about the visit itself read better the day after.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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