Home care questions that show how the visits feel from the client's chair
Ask clients how home visits are going, from timing and length to the people who come and what the visits should focus on. Each question below comes with when to ask it and what the answer tells you.
What home care survey questions tell you
Home care client satisfaction survey questions ask clients about the visits that shape their week: whether caregivers arrive on time, how long they stay, how many different faces come through the door and whether the visits do what was agreed. Clients rarely complain to the caregiver standing in their kitchen, so a late or rushed visit can go unreported for months.
Ask every three months or so, by email or a link sent to the client or the family member who arranges care, and keep it to four or five questions. A card with the survey's QR code in the care folder at home lets a client answer on a phone with a relative's help. Keep the survey on the visits: Usertick doesn't sign business associate agreements, so ask nothing about health or personal care needs in detail, and keep the placeholder that asks for no medical details.
Each written answer is read as it arrives and given a category, a theme, a sentiment and an urgency, so a missed visit reaches the care coordinator ahead of a request for a different day. In the inbox, each response gets an owner and a status.
- Questions
- 14
- Best asked
- Every three months, after a normal week
- Industry
- Healthcare
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 care at home questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Timing and reliability
Start with whether visits happen when they should, the part clients and families notice first.
- 02Yes / No
Do the visits happen when they are meant to?
A yes or no on visits happening when they should. Results shows the share that said yes, the plainest measure of reliability you can report to families.
- 09Ruler
How many minutes late is a visit, usually?
How late a visit usually is, on a ruler up to an hour. Results shows the median and the middle half, which tells you whether lateness is routine or limited to a few visits.
- 08Customer effort
How easy is it to change a visit time?
A customer effort score for changing a visit time, on a 7 point scale. Results shows the average and the share who found it easy, a fair test of your office and phone line.
- 13Yes / No
Do you know who to call if a visit is missed?
A yes or no on knowing who to call when a visit is missed. Each No is a client left waiting with no number, so add the contact to the care folder.
The people who come
These questions rate the care and the caregivers, and show whether clients see the same faces.
- 01Stars
How would you rate the care you get at home?
A star rating for the care at home. Put it first, so every client leaves at least one score; Results shows the average and the share who rated 4 or higher.
- 04Multiple choice
How many different people come to you in a month?
How many different people visit in a month. Results shows each share in a donut; a large share at the top end calls for steadier schedules.
- 05Big scale
How comfortable are you with the team coming into your home?
Comfort with the team coming into the home, from 1 to 10. Results shows the average and a column per step; a low score is worth a call from the care coordinator.
- 10Matrix
Rate the home visits on each
Rates being on time, how long caregivers stay, kindness and doing what was agreed. The heat map shows which part pulls the care rating down, with an average for each row.
What the visits cover
Ask how many visits clients get, how long they feel and what they should focus on, before you change care plans.
- 03Number
How many visits do you get in a normal week?
Visits in a normal week, as a number. Results shows the median and the middle half; use it to compare how clients with few and many visits rate the care.
- 11Multiple choice
How long do the visits feel?
How long visits feel, from far too short to longer than needed. Read Far too short with the minutes late question to see whether lateness eats into the visit.
- 06Points allocation
Split 100 points across what the visits should focus on
Clients split 100 points across five things visits could focus on. Results shows the average points per item, which helps when you weigh visit time against what clients value.
- 12Dropdown
Who arranges your care?
Who arranges the care, from the client to an agency. Select an answer in Results to filter the page and see whether families and clients rate the visits differently.
In clients' own words
End with the open questions, so clients can say what a good visit looks like.
- 07Text
What would make the visits work better for you?
The open question on making visits work better. The placeholder asks for no medical details; filter by theme to read every comment about timing, length or people together.
- 14Text
What does a good visit look like to you?
The open question on what a good visit looks like. Share the themes with caregivers, and keep the placeholder asking for no medical details.
Tips for asking about care at home
Small choices that get honest, useful answers.
- 01
Ask every few months
A survey every three months picks up changes in timing and staff without asking clients too often.
- 02
Include the family
Send the survey to the relative who arranges care as well, since they may hear about late or missed visits first.
- 03
Keep personal care details out
Usertick doesn't sign business associate agreements, so ask about timing, people and what was agreed, never health or personal care needs in detail. Keep the placeholder asking for no medical details.
- 04
Act on missed visits the same day
Give every answer about a missed or very late visit an owner in the inbox, and call the client before the next one.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about care at home
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Every three months or so. Usertick sends to a contact list now or on a date up to 30 days ahead and has no recurring sends, so schedule each round from your client list.
Yes. Send the survey to the relative who arranges care, and reword questions where needed so the answers describe the client's visits.
Yes. Print the survey's QR code on a card in the care folder, and the client or a relative scans it with a phone and answers on the hosted page.
Four or five: the rating, whether visits happen when they should, the grid, who to call when a visit is missed and an open question.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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