Visit questions that show where the clinic day slows patients down
Ask patients how the visit went, from booking and the wait to the time with the clinician and the next steps. Each question below comes with when to ask it and what the answer tells you.
What patient satisfaction survey questions tell you
Patient satisfaction survey questions ask about the parts of a visit that patients judge for themselves: how easy it was to book, how long they waited past their time, how the front desk treated them and whether they left knowing what happens next. Patients rarely complain at the desk about a long wait or a rushed explanation, but they remember both when they choose where to book next time.
Ask on the day of the visit or the day after, while the waiting room is still fresh. Pick four to six questions for a short survey by email or link, or print the survey's QR code on a card at the front desk for patients to scan on the way out. Keep every question about the experience around care: Usertick doesn't sign business associate agreements, so leave symptoms, diagnoses and test results out of the wording and out of the answers.
Each written answer is read as it arrives and given a category, a theme, a sentiment and an urgency, so a complaint about the front desk reaches the practice manager before a request for evening slots does.
- Questions
- 15
- Best asked
- On the day of the visit or the day after
- Industry
- Healthcare
- Where to find them
- From library in the Usertick survey editor, on every plan
The 15 appointments and visits questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The visit as a whole
Start with one score, then ask how the visit left patients feeling, so you have numbers to follow week by week.
- 01Stars
How would you rate your visit?
A star rating for the whole visit. Put it first, so a patient who skips the rest still leaves a score; Results shows the average and the share who rated 4 or higher.
- 07NPS
How likely are you to recommend the clinic?
The Net Promoter Score for the clinic. Results shows the score, the split of detractors, passives and promoters and the score per device, so you can follow it month by month.
- 10Emoji
How did you feel leaving the clinic?
How patients felt walking out, on a row of five faces. It picks up the tone of the visit as a whole, which ratings of its separate parts can miss.
- 12Big scale
How confident are you in the care you received?
Confidence in the care, from 1 to 10. Results shows the average and a column per step; read low scores with the open answers to find the cause.
Booking and the wait
These questions cover the time before patients see anyone, the part a booking line and a front desk can fix first.
- 06Customer effort
How easy was it to book the appointment?
A customer effort score for booking, on a 7 point scale. Read it with the booking method question to see whether the phone line or online booking is the harder road.
- 08Multiple choice
How did you book the appointment?
How the appointment was booked, from a phone call to a referral. Results shows the share of each in a donut, which helps when you weigh more phone staff against online booking.
- 03Ruler
How many minutes did you wait past your appointment time?
Minutes past the booked time, on a ruler from 0 to 90. Results shows the median and the middle half, fair even when one clinic day ran very late.
- 15Date
When is a good time for a follow up appointment?
Lets the patient pick a date for the next appointment. Results shows the picked dates on a calendar, so the front desk sees when follow up slots are in demand.
Time with the clinician
Ask who patients saw, whether they felt heard and whether they knew the next steps, then compare the answers by role.
- 02Matrix
Rate each part of the visit
Rates the front desk, the wait, the clinician and the clarity of advice in one grid. The heat map shows which part pulls the visit rating down, with an average for each row.
- 11Dropdown
Who did you see?
Names the role the patient saw. Select an answer in Results to filter the whole page, and compare how visits with a nurse and with a doctor score.
- 04Yes / No
Did you feel listened to?
A yes or no on whether the patient felt heard. Select No in Results to filter the page to those patients and read who they saw and what they wrote.
- 05Yes / No
Did you understand the next steps?
Asks whether the patient left knowing what happens next. A No can turn into a call to the front desk a few days later, so give those answers an owner in the inbox.
Open answers and paperwork
Keep the open question near the end, and think twice before adding the signature or file questions, which can draw in health details.
- 09Text
What would have made the visit better?
The open question, best kept for the end. Each answer arrives with a sentiment and a theme, so you can filter by theme and read every comment about waiting or parking together.
- 13Signature
Sign to confirm you consent to the treatment we discussed
A signature drawn on screen. Treatment consent belongs in your clinical record, so use this only for a nonclinical agreement such as a visit policy, with no treatment named. Signature is on every plan, 1 per survey on Free.
- 14File upload
Upload any recent test results you want your doctor to see
Test results are health details, and Usertick doesn't sign business associate agreements, so leave this question out and ask patients to share results through your own patient portal. File upload is on every plan, 1 per survey on Free.
Tips for asking about appointments and visits
Small choices that get honest, useful answers.
- 01
Ask on the day of the visit
Send the survey the same day or the next morning. A week later, patients remember the outcome and forget the wait.
- 02
Keep health details out
Usertick doesn't sign business associate agreements, so ask about booking, the wait and the staff, never symptoms or results. Add a line to the open question asking patients to leave out medical details.
- 03
Keep it to six questions
Pick the rating, the wait, one question about the clinician and the open question. A patient who feels unwell won't finish a long survey.
- 04
Compare by role and site
Ask who the patient saw, and run one survey per clinic site, so each team and each building gets its own score.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about appointments and visits
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
On the day of the visit or the day after. Usertick sends to a contact list now or on a date up to 30 days ahead, with no automatic send after an appointment in your booking system, so send in daily batches or put the link in your own follow up message.
Four to six. Start with the star rating, add the wait and one question about the clinician, and end with the open question.
Yes. Print the survey's QR code on a card at the front desk, and patients scan it and answer on their own phone on the way out.
Keep the questions to the experience around care. Usertick doesn't sign business associate agreements, so leave symptoms, diagnoses, medication and test results out of every question.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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