Usertick
Start free
Community feedback survey template

See how welcome members feel, and what would bring them back

Four questions for active members: how they would describe the community, how often their questions get a useful answer, what they come for and what is missing. Usertick reads every written answer and groups it by theme.

Get started freeAll templates

What this community feedback survey tells you

A community feedback survey asks members how your forum or community space works for them. This template asks how they would describe the community, on faces from unwelcoming to very welcoming, how often their questions get a useful answer, what they come for, from answers to sharing their work, and what is missing. It takes about a minute.

It is written for an email to active members twice a year. Import members as contacts from a CSV, send now or schedule the send up to 30 days ahead, and the faces of the first question sit inside the email. A link copy pinned in a community announcement reaches the regulars who skip email.

Results shows the share of each face, a donut of how often questions get useful answers, bars for what members come for, and each written answer with its theme and sentiment, each against the period before. Select Rarely to see what the members who struggle to get answers say is missing. Usertick also marks each written answer as an idea, a complaint, a question, a bug or praise.

In an emailAs a linkOn your websiteAs a conversation
Questions
4
Time to answer
About a minute
Written for
An email to active members twice a year, or a pinned link
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Emoji

How would you describe the community?

Why ask it
How welcome members feel decides whether they post again. Five faces make it quick to answer and easy to compare from round to round.
What you learn
Faces from very bad to very good, each with its share, against the period before.
Make it yours
Compare new and long-time members by sending each group its own copy of the survey.
Question 2 of 4 · Multiple choice

How often do your questions get a useful answer?

Why ask it
A community lives on answered questions. This one measures it from the member's side, with an option for members who only read.
What you learn
A donut with the share of each answer, against the period before. Select Rarely or Sometimes to see what those members come for and what they say is missing.
Make it yours
When the share of Rarely grows, look at unanswered threads by topic and recruit members who can answer them.
Question 3 of 4 · Multiple choice · Optional

What do you come to the community for?

Why ask it
Members come for different things, and the mix tells you what to give room to: help threads, announcements, introductions or a place to share work.
What you learn
Bars with the share and count of each reason, since members can pick several, with typed Other answers listed. Select Answers to questions to see how often those members get one.
Make it yours
Rename the options to match your spaces, such as channels or categories, so the answers map to where members go.
Question 4 of 4 · Text · Optional

What's missing from the community?

Why ask it
An open question at the end collects the requests the options can't, such as events, a search that works or more replies from your own team.
What you learn
Each answer with its sentiment and theme, filterable by theme, with up to 8 themes and their trends.
Make it yours
Keep it optional, and share the top themes back with the community in a post.

What the answers show

Results turns each question into numbers you can follow week by week.

How often do your questions get a useful answer?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

What do you come to the community for?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Community feedback in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask active members

    Send it to members who posted or read in the last few months, so the answers describe the community as it is now. Import them from your forum's member export as a CSV, up to 2,000 rows at a time.

  2. 02

    Pin a link between rounds

    Post a link copy of the survey in a pinned thread, so members who skip email can answer too.

  3. 03

    Share what you heard

    Post a short summary of the answers and the changes you will make, with dates where you can, so members see that the survey led somewhere.

  4. 04

    Watch the unanswered share

    Track the share of Rarely from round to round. A rising share means members need more help from experts or from your team.

Churn surveysEmail surveysProduct questions

More retention templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
RetentionExit intentAsk visitors why they're leaving, and find what stops them from signing up or buying. Show it on exit intent, on your key pages only and to first-time visitors.
RetentionWeekly customer pulseA light weekly check on how customers feel about your product and how confident they are using it. Show it in the app once a week to active users.
RetentionQuarterly check-inA short quarterly check on how the relationship is going, the value customers get and what to focus on next. Send it by email at the start of each quarter.
RetentionAnnual customer reviewOnce a year, measure the relationship, what's changed and how likely customers are to stay. Send it a month before contract renewal.

Questions from the library

Browse the question library
  1. What is the one thing we could improve?Text · Product
  2. Did the product work the way you expected?Yes / No · Product
  3. How would you rate the value you get for the price?Stars · Product
  4. How often would you like to hear from us?Multiple choice · Messages from us
  5. How should we reach you?Multiple choice · Messages from us
  6. How useful is what we send you?Stars · Messages from us

Frequently asked questions

Active members, including those who only read. Readers who never post can tell you what keeps them from joining in.

Twice a year is enough to see change without tiring members. Schedule each round yourself, since Usertick has no recurring sends.

Yes. The faces of the first question sit inside the email, and a tap opens the rest of the survey with that answer kept.

Most members picking Good or Very good, few saying Rarely about useful answers, and both holding or improving against the period before.

When the forum runs on your own domain or one of its subdomains, the website script can show the survey there as a popup or inside a page. A forum hosted on another company's domain can't run it, so pin a link copy there instead.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

Listen better, act faster, and build what truly matters.

Start free, see what your customers mean, and get each answer to the person who can act on it.

Get started freeTalk to sales
  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed