Usertick
Start free
Article feedback survey template

Learn which articles land, right where readers finish them

Three questions at the end of an article: was it useful, how good was it and what was missing or unclear. Use it as it is or change any question, and Usertick reads every written answer for you.

Get started freeAll templates

What this article feedback survey tells you

An article feedback survey asks readers about the piece they just read, while it is still on the screen. This template keeps it to three questions and under a minute: a yes or no on whether the article was useful, a five-star rating and an open question about what was missing or unclear.

It is written to sit inside the page at the end of every article, where it shows as soon as the page loads and waits for the readers who reach the bottom. It works the same on news stories, explainers, guides and help articles, and the same template also runs as a popup that opens when a reader finishes reading, or as a link you share.

Every written answer is read as it arrives and filed under a category from your list, such as content quality or topics and coverage, with a type and a sentiment, so a factual error stands apart from a request for more depth. Results shows the share who found the article useful and the star average, and the Pages card in the Audience tab shows which articles score below the rest.

On your websiteAs a linkIn an emailAs a conversation
Questions
3
Time to answer
About a minute
Written for
Inside the article page, at the end of every article
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

On your website

Show it as a popup, a side button or inside the page, and choose the pages and the moment it opens: on page load, after a delay, on scroll or as someone is about to leave, on every plan. Event and behavior triggers work on 1 survey on Free and on every survey from Starter.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Yes / No

Was this article useful?

Why ask it
A single tap is the lightest question a reader can answer at the end of a page, and it gives every article a usefulness score you can compare across your site.
What you learn
Results shows the share who said yes, against the period before. Choose No to read only the ratings and comments from readers the article didn't help.
Make it yours
Keep it first and required: it is the answer you will sort your articles by.
Question 2 of 3 · Stars

How would you rate it?

Why ask it
Useful and good are different things. A rating separates the article that answered the question but was hard to read from the one readers would send to a friend.
What you learn
The star average, a bar per rating and the share who rated 4 or higher, with each article's rating beside the overall score in the Pages card of the Audience tab.
Make it yours
Read low ratings next to the Yes answers: a useful article with a low rating may need an edit for clarity more than new reporting.
Question 3 of 3 · Text · Optional

What was missing or unclear?

Why ask it
The open question turns a low score into a fix: the missing step, the term nobody explained or the figure that looked wrong.
What you learn
Usertick reads each answer as it arrives, gives it a category, a theme and a sentiment, and marks it as a complaint, an idea, a question or a bug, so a reported error doesn't sit among notes on style.
Make it yours
On every plan, send answers marked as bugs or with high urgency to the desk's Slack channel with a workflow, so a correction reaches an editor the same day.

What the answers show

Results turns each question into numbers you can follow week by week.

How would you rate it?

The average rating and the share who gave 4 or 5 stars, against the period before.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Article feedback in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Embed it under every article

    Place the survey inside the page after the article body with one CSS selector, and every article gets it without editing each page.

  2. 02

    Leave out pages that aren't articles

    Use page rules to exclude section fronts, search results and the home page, so every answer belongs to one article.

  3. 03

    Read the results by page

    Open the Pages card in the Audience tab to see each article's share of answers and its rating, and start with the ones marked clearly lower.

  4. 04

    Update and watch the score

    When you correct or expand an article, compare the weeks that follow with the period before to see whether readers noticed.

Product feedbackReader surveysWebsite surveysArticles and reading questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductNews appLearn how readers rate your news app, from loading speed to saving articles, and what's missing. Show it in the app after the fifth session.
ProductAd experienceLearn how intrusive and relevant readers find your ads and whether they'd pay to remove them. Show it to a sample of readers after a few articles.
ProductProduct feedbackGive users one place to share what they think of the product, sorted by area so it reaches the right team. Run it as an always-on feedback button inside your app.
ProductFeature requestCollect feature ideas together with the problem behind them and how people cope today. Link it from your help menu, your roadmap or your changelog.

Questions from the library

Browse the question library
  1. How would you rate this article?Stars · Articles and reading
  2. What brought you here?Multiple choice · Articles and reading
  3. What was missing from the article?Text · Articles and reading
  4. Can you tell our opinion pieces from our news reporting?Yes / No · Opinion and reporting
  5. How much opinion do we publish?Multiple choice · Opinion and reporting
  6. Which opinion formats do you read?Multiple choice · Opinion and reporting

Frequently asked questions

At the end of the article, inside the page, where readers decide what to read next. If you prefer a popup, the Finished reading smart trigger, from Pro, opens it once most of the article has been on screen for long enough to read.

One to three. This template asks three, takes under a minute, and only the first two are required.

Yes. The Pages card in the Audience tab lists the pages answers came from, with each page's rating beside the overall score, and selecting a page filters Results to that article.

Read what readers said was missing or unclear, fix the article, and compare the weeks after the fix with the period before. On every plan, answers that report an error can go straight to an editor through a Slack or Microsoft Teams workflow.

Yes. The same script runs on any page of your own domain, so the survey can sit at the end of help articles and guides as well as news stories.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

Listen better, act faster, and build what truly matters.

Start free, see what your customers mean, and get each answer to the person who can act on it.

Get started freeTalk to sales
  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed