Usertick
Start free
News app feedback survey template

See how reading in your app feels, one feature at a time

Three questions for regular readers of your web app: overall satisfaction with reading, a rating for loading speed, layout, saving and offline reading, and what is missing. Use it as it is or change any question, and Usertick reads every written answer for you.

Get started freeAll templates

What this news app feedback survey tells you

A news app feedback survey asks regular readers how reading in your app works for them. This template takes about a minute: one satisfaction rating, a grid that rates four parts of the reading experience from poor to excellent, and an open question about what is missing.

It is written for a popup in your web app or on your site, shown to returning readers from their fifth visit. The same script runs in web apps and single-page apps. A mobile app built for phones can't show the popup, so open a link made from the same template from the app's menu or settings screen instead.

Every written answer is read as it arrives and filed under a category from your list, such as reading and playback or account and access, with a type and a sentiment, so a crash report stands apart from a feature request. Results shows the share of satisfied readers and a heat map for the grid with an average for each row.

On your websiteAs a linkIn an emailAs a conversation
Questions
3
Time to answer
About a minute
Written for
A popup in your web app for readers on their fifth visit or later
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

On your website

Show it as a popup, a side button or inside the page, and choose the pages and the moment it opens: on page load, after a delay, on scroll or as someone is about to leave, on every plan. Event and behavior triggers work on 1 survey on Free and on every survey from Starter.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

How satisfied are you with reading in our app?

Why ask it
One overall score tells you whether reading in the app works before the grid tells you which part doesn't.
What you learn
The star average, a bar per rating and the share who rated 4 or higher, compared with the period before, and by desktop, tablet and mobile in the Devices card of the Audience tab.
Make it yours
Keep the survey running through each release that changes reading, and compare the score with the period before.
Question 2 of 3 · Matrix · Optional

How well does each of these work?

Why ask it
Readers judge a news app by a few everyday things: how fast stories open, whether the text is comfortable to read, and whether saving and offline reading work on the train.
What you learn
A heat map with a row for each feature and its average, so the weakest one, such as reading offline, stands out at a glance.
Make it yours
Swap the rows for the features you are weighing, such as audio articles or a dark theme, and keep it to four or five rows.
Question 3 of 3 · Text · Optional

What's missing from the app?

Why ask it
The grid rates what the app already has. The open question collects what readers expected and didn't find.
What you learn
Usertick reads each answer as it arrives, gives it a category, a theme and a sentiment, and marks it as an idea, a bug or a complaint, so missing features and broken ones land in separate piles.
Make it yours
On every plan, send answers marked as bugs to Jira or Linear with a workflow, so the app team sees them in the reader's words.

What the answers show

Results turns each question into numbers you can follow week by week.

How satisfied are you with reading in our app?

The average rating and the share who gave 4 or 5 stars, against the period before.

How well does each of these work?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick News app in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask returning readers only

    Set the visitor type to returning with at least five visits, so readers judge the app after real use.

  2. 02

    Leave out the setup screens

    Use page rules to exclude sign-up, checkout and account pages, so the survey opens while someone is reading.

  3. 03

    Check it on a phone

    On screens 480 px wide or narrower the popup opens as a sheet at the bottom of the screen. Preview the grid at that size before you publish.

  4. 04

    Link it from a mobile app

    If you also have an app built for phones, add a link survey made from the same template to its settings or help screen, so those readers can answer in the browser.

Product feedbackReader surveysWebsite surveysOpinion and reporting questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductArticle feedbackThe classic question at the end of an article: was it useful, and if not, what was missing. Place it below every article.
ProductAd experienceLearn how intrusive and relevant readers find your ads and whether they'd pay to remove them. Show it to a sample of readers after a few articles.
ProductProduct feedbackGive users one place to share what they think of the product, sorted by area so it reaches the right team. Run it as an always-on feedback button inside your app.
ProductFeature requestCollect feature ideas together with the problem behind them and how people cope today. Link it from your help menu, your roadmap or your changelog.

Questions from the library

Browse the question library
  1. Can you tell our opinion pieces from our news reporting?Yes / No · Opinion and reporting
  2. How much opinion do we publish?Multiple choice · Opinion and reporting
  3. Which opinion formats do you read?Multiple choice · Opinion and reporting
  4. Was this article useful?Yes / No · Articles and reading
  5. How would you rate this article?Stars · Articles and reading
  6. What brought you here?Multiple choice · Articles and reading

Frequently asked questions

Inside a web app, yes: the same script runs in web apps and single-page apps. Apps built for phones can't show website surveys, so make a link survey from the same template and open its link from the app's menu or settings screen.

After they have used it for a while. This template is written for the fifth visit or later, counted with the visitor type rule on every plan, and it is worth leaving on through releases that change how reading works.

Most readers at the satisfied end, and no row of the grid well below the others. Follow your own score from release to release, since the change against the period before tells you more than a single number.

On every plan, a workflow posts answers marked as bugs to Slack or Microsoft Teams. From Starter, it can also create a Jira or Linear issue with the reader's words.

Yes, from Starter. Pass the reader's plan and signup date with Usertick.identify and target those traits, such as subscribers or readers who joined in the last month.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

Listen better, act faster, and build what truly matters.

Start free, see what your customers mean, and get each answer to the person who can act on it.

Get started freeTalk to sales
  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed