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Push alerts survey template

Send the alerts readers want, and stay quiet while they sleep

Three one-tap questions for readers with alerts turned on: whether they get too many, which alerts they want and whether to stay quiet overnight. Add an open question if you want reasons, and Usertick reads every written answer for you.

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What this push alerts survey tells you

A push alerts survey asks the readers who get your alerts whether the volume and the mix are right. This template takes about half a minute: too many, about right or too few, which kinds of alerts they want, and a yes or no on staying quiet overnight.

It is written for a popup in your web app or on your site for readers with alerts turned on, targeted from Starter with a trait such as alerts_on passed with Usertick.identify. The website survey can't open inside an app built for phones, so in that app, open a link survey made from the same template from the alert settings screen.

Every question is a tap. Results shows the share for each volume answer, bars with the share and count for each kind of alert, and the share who want quiet nights, each compared with the period before. Add an open question and Usertick reads each written answer as it arrives, with a category, a type and a sentiment.

On your websiteAs a linkIn an emailAs a conversation
Questions
3
Time to answer
Under a minute
Written for
A popup in your web app for readers with alerts turned on
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

On your website

Show it as a popup, a side button or inside the page, and choose the pages and the moment it opens: on page load, after a delay, on scroll or as someone is about to leave, on every plan. Event and behavior triggers work on 1 survey on Free and on every survey from Starter.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Multiple choice

How many alerts do you get from us?

Why ask it
Readers who get too many alerts can turn them off without telling you. Asking about volume while alerts are still on gives you the warning first.
What you learn
A donut with the share for too many, about right and too few, with stacked shares over time, so you see whether a cut in volume moved readers to about right.
Make it yours
Keep the survey running for a few weeks after you change how many alerts you send, and compare the period with the one before.
Question 2 of 3 · Multiple choice · Optional

Which alerts do you want?

Why ask it
Readers want different alerts: some only breaking news, others the topics they follow, a morning briefing or the scores. Several picks show the mix to send.
What you learn
Bars with the share and count of each kind of alert, since readers can pick several. Select None to see how many alerts those readers get today.
Make it yours
Replace the options with the alerts you can really send, such as election results or weather warnings.
Question 3 of 3 · Yes / No

Should we stay quiet overnight?

Why ask it
Night alerts are the ones readers notice most. A yes or no settles whether to hold all but the biggest news until morning.
What you learn
The share that said yes, compared with the period before. Select Yes to see which alerts those readers still want.
Make it yours
If your readers live in several time zones, open the Countries card in the Audience tab before you set quiet hours.

What the answers show

Results turns each question into numbers you can follow week by week.

How many alerts do you get from us?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Which alerts do you want?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Push alerts in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Target readers with alerts on

    From Starter, pass a trait such as alerts_on with Usertick.identify and target it, so readers without alerts never see the question.

  2. 02

    Use a link in your phone app

    Add the link of a link survey made from the same template to the alert settings screen of an app built for phones, so those readers can answer in the browser.

  3. 03

    Change one thing at a time

    Cut the volume or add quiet hours, one at a time, then compare the share of Too many with the period before.

  4. 04

    Ask after a few weeks of alerts

    From Starter, target readers whose signup date trait is a few weeks back, so they have lived with your alerts before they judge them.

Churn surveysReader surveysWebsite surveysNews alerts questions

More retention templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
RetentionNewsletter feedbackLearn what subscribers read, how often they want to hear from you and what would make them unsubscribe. Link it from the footer of your newsletter.
RetentionFollowing writersLearn why readers follow writers and how they want to hear about new pieces. Show it after someone follows a writer.
RetentionExit intentAsk visitors why they're leaving, and find what stops them from signing up or buying. Show it on exit intent, on your key pages only and to first-time visitors.
RetentionWeekly customer pulseA light weekly check on how customers feel about your product and how confident they are using it. Show it in the app once a week to active users.

Questions from the library

Browse the question library
  1. Do you have our alerts turned on?Yes / No · News alerts
  2. How many alerts do you get?Multiple choice · News alerts
  3. Which alerts are worth sending you?Multiple choice · News alerts
  4. Are push notifications on for the app?Yes / No · Push notifications
  5. How many push notifications do you get from us a day?Multiple choice · Push notifications
  6. When should we never notify you?Dropdown · Push notifications

Frequently asked questions

In a web app, yes. Apps built for phones can't show website surveys, so open the link of a link survey made from the same template from the app, such as from its alert settings screen.

Readers who have alerts turned on and have had them for a few weeks. From Starter, target them with traits passed with Usertick.identify.

Select Too many in Results and see which alerts those readers still want. Keep those kinds, cut the others, and compare the next weeks with the period before.

By default the survey stops showing once a reader answers. Set it to show again after a number of days, such as 90, to hear from them after you change your alerts.

Not by themselves. On every plan, a webhook sends each answer to your own system, which can update the reader's settings when they are identified.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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  • 150 responses a month on Free
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