Notification questions that show when your alerts start to annoy
Ask users how many alerts they get, which ones they want and when they never want to hear from the app. Each question below comes with when to ask it and what the answer tells you.
What push notification survey questions tell you
Push notification survey questions ask users how your alerts land: whether they are switched on, how many arrive, which ones matter and when they get in the way. Users rarely complain about notifications. They switch them off, and the channel you count on for reminders and news goes quiet.
Ask once a user has had the app for a few weeks, or after you change how often you send. Usertick doesn't run inside phone apps, so put the survey's link in an email to your users or in a message inside the app, or ask on your web app. Pick four or five questions, and reach users who switched notifications off by email.
Each written answer gets a category, a theme, a type and a sentiment, so complaints about one kind of message group together. Results shows each card beside the period before, and the inbox gives a response an owner and a status when a user asks for a setting you don't have yet.
- Questions
- 12
- Best asked
- A few weeks after install, or after a send change
- Industry
- Mobile apps
- Where to find them
- From library in the Usertick survey editor, on every plan
The 12 push notifications questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Whether notifications reach users
Start here to learn how many users still receive your messages and how crowded their phone already is.
- 01Yes / No
Are push notifications on for the app?
Asks whether notifications are switched on at all. Select No in Results to read what those users said in the open question, since they are the people your messages no longer reach.
- 06Yes / No
Have you turned notifications off in the past?
Whether the user has switched notifications off before. Pair it with the open question that follows, so the users who answered Yes explain which message did it.
- 11Number
How many apps are allowed to notify you?
How many apps the user lets send notifications, from 0 to 100. Results shows the median and the middle half, which tells you how much competition each of your messages has.
How many and how relevant
Volume and relevance read best together, since a low relevance score means something different at one message a day than at five.
- 02Multiple choice
How many push notifications do you get from us a day?
How many messages users count in a day. A rising share at the high end after a campaign tells you the volume is wearing thin before users switch notifications off.
- 05Stars
How relevant are the notifications you get?
Rates how relevant the notifications are, on five stars. Low ratings beside a high count per day point to volume, and low ratings with a low count point to the content itself.
- 09Big scale
How much do our notifications interrupt you?
How much your notifications interrupt, from 1 to 10. Results shows the average and a column per step, and selecting the top steps shows what those users said about timing.
- 10Emoji
How do you feel when you see a notification from us?
How users feel on seeing a notification from the app, on five faces. Results shows each face with its share, a quick read of goodwill to follow from month to month.
What users want to hear about
Ask which alerts users want and which one made them want to switch off, before you add a new kind of message.
- 03Multiple choice
Which alerts do you want?
Lets users tick the kinds of alerts they want. Results shows a bar with the share for each, a list to build notification settings from, with None kept as an honest answer.
- 07Text
Which notification made you want to turn them off?
Names the message that made a user want to switch off, in their own words. AI reading files each answer under a theme, so repeated mentions of offers or reminders are easy to group.
Timing and quiet hours
These questions set when and how reminders arrive, and whether a quiet hours setting is worth building.
- 04Dropdown
When should we never notify you?
The time users never want to hear from the app. Results shows each share, and the most common answer can set the default quiet window for new accounts.
- 08This or that
For reminders, you prefer
Two pairs: the channel for reminders, and morning or evening. Results shows a split bar per pair, which helps before you move reminders to email or change their send time.
- 12Yes / No
Would a quiet hours setting help?
A yes or no on a quiet hours setting. A high share of Yes, read beside the timing question, makes a clear case for adding one before you send more.
Tips for asking about push notifications
Small choices that get honest, useful answers.
- 01
Reach switched-off users by email
Users with notifications off won't see a message from the app. Send them the survey by email from a contact list instead.
- 02
Ask before you add a new kind
Run the alerts question before you launch a new type of notification, so its default setting matches what users asked for.
- 03
Compare before and after a change
Ask the same questions before and after you change how often you send. Results compares each card with the period before.
- 04
Show the open question to switchers
Add logic so only users who have turned notifications off see the open question about the message that did it.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about push notifications
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Send the survey by email to a contact list, now or on a date you schedule up to 30 days ahead. The app can also open the survey's link from its settings screen.
Usertick doesn't send phone notifications. Put the survey's link in a notification you send from your own tools, and the survey opens on the hosted page.
Four or five. Start with whether notifications are on and how many feel right, then the alerts users want and the times to stay quiet.
A few weeks after install, once users have seen a normal week of messages, and again after you change how often you send.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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