Usertick
Notification preferences survey

Learn which notifications people want, before they turn them all off

Four quick questions on the notifications worth an interruption, how many arrive, how users want them delivered and whether nights should stay quiet. Every answer is a tap, and Usertick reads any written answer you add.

What this notification preferences survey tells you

A notification preferences survey asks users which alerts they value before they switch every one of them off in their phone's settings. This template takes about 40 seconds and asks four taps: which kinds are worth an interruption, whether the volume is too high, how they would like them grouped, and whether the app should stay quiet at night by default.

It is written for users who have had the app for about two weeks, long enough to have seen each kind of notification. In a web app, target it with a trait such as signup date passed with identify (from Starter). Inside a phone app, have the app open the survey's link from the notification settings screen or after two weeks of use. It also goes by email to a contact list, with the first question inside the message.

Results shows bars for each kind of notification with its share and count, a donut for too many, about right and too few, and the share who want quiet nights, each against the period before. Choose Too many to filter the whole page and see which kinds those users still value. When you add an open question, Usertick reads each answer and files it under a theme from your list.

On your websiteAs a linkIn an emailAs a conversation
Questions
4
Time to answer
Under a minute
Written for
Two weeks into using the app, before notifications get turned off
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

On your website

Show it as a popup, a side button or inside the page, and choose the pages and the moment it opens: on page load, after a delay, on scroll or as someone is about to leave, on every plan. Event and behavior triggers work on 1 survey on Free and on every survey from Starter.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Multiple choice · Optional

Which notifications are worth an interruption?

Why ask it
Users rarely object to every notification, only to the ones that interrupt for nothing. Letting them pick each kind that earns an interruption shows which to keep and which to quiet.
What you learn
Bars show the share and count for each kind. Select News and tips to see how the users who value them rate the volume.
Make it yours
Use the names your settings screen gives each kind, so users can match their answer to a switch they know.
Question 2 of 4 · Multiple choice

How many notifications do you get from us?

Why ask it
Too many notifications is the complaint that ends with every switch turned off, and three plain options make the answer quick. It is required, so every response carries a volume reading.
What you learn
A donut shows the share and count of Too many, About right and Too few, and over time the shares stack, so you see whether a change in sending moved the balance.
Make it yours
Ask again after you change how often the app sends, and compare the share who say Too many with the period before.
Question 3 of 4 · Dropdown · Optional

How would you like to get them?

Why ask it
Many users want the same information less often, and a choice between instant, bundled, daily and weekly delivery tells your team whether a summary would keep them listening.
What you learn
A donut shows the share and count of each delivery choice. Select One summary a day to see which kinds of notification those users still want.
Make it yours
Offer only the delivery choices your app can build, so the top answer can turn straight into a setting.
Question 4 of 4 · Yes / No

Should we stay quiet at night by default?

Why ask it
Alerts at night are the ones people remember, and a quiet period on by default protects users who never open the settings. A yes or no keeps the decision simple.
What you learn
Results shows the share that said yes, against the period before. Select No to see whether those users also chose As they happen.
Make it yours
Name the hours in the label, such as 10 pm to 7 am, if your app already has a quiet period it can switch on.

What the answers show

Results turns each question into numbers you can follow week by week.

Which notifications are worth an interruption?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

How many notifications do you get from us?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Notification preferences in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Wait two weeks

    Ask after users have received each kind of notification at least once. Earlier answers describe what people expect instead of what they got.

  2. 02

    Ask where the setting lives

    Open the survey's link from your app's notification settings screen, where users already think about what they want. In a web app, the element click trigger (from Starter, or on 1 survey on Free) can open it from the settings link.

  3. 03

    Act on the top answer

    Turn the result into a change people can see, such as a daily summary or quiet nights by default, and say so in your release notes.

  4. 04

    Add one open question

    The template asks only taps. Add an optional question on which notification annoys users most, and Usertick reads each answer and files it under a theme.

More retention templates and questions

Templates like this one, and single questions from the library to add to it.

RetentionInvite a friendLearn whether users would invite friends, which reward would motivate them and the easiest way to share. Show it after a user's fifth session.
RetentionExit intentAsk visitors why they're leaving, and find what stops them from signing up or buying. Show it on exit intent, on your key pages only and to first-time visitors.
RetentionWeekly customer pulseA light weekly check on how customers feel about your product and how confident they are using it. Show it in the app once a week to active users.
RetentionQuarterly check-inA short quarterly check on how the relationship is going, the value customers get and what to focus on next. Send it by email at the start of each quarter.

Questions from the library

Browse the question library
  1. Are push notifications on for the app?Yes / No · Push notifications
  2. How many push notifications do you get from us a day?Multiple choice · Push notifications
  3. Which alerts do you want?Multiple choice · Push notifications
  4. Do you use any widgets on your home screen?Yes / No · Home screen widgets
  5. What would you want a widget to show?Multiple choice · Home screen widgets
  6. Which widget size would you use?Multiple choice · Home screen widgets

Frequently asked questions

About two weeks after a user joins, once they have seen each kind of notification, and again after you change how the app sends them.

The script runs on websites and in web apps. For a phone app, have the app open the survey's link, for example from the notification settings screen, or send the survey by email to your users.

Select Too many in Results to see which kinds those users still value, keep those and bundle or remove the rest. Run the survey again after the change and compare the share with the period before.

Usertick doesn't change settings in your app. A webhook (every plan) sends each response to your own system, where your code can apply the choice when the response carries the user ID from identify.

Four taps keep the survey to about 40 seconds. Add an optional text question at the end if you want reasons, and Usertick reads each answer for you.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

Listen better, act faster, and build what truly matters.

Start free, see what your customers mean, and get each answer to the person who can act on it.

  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed