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Move-in survey template

Fix the first-week problems, before they shape the whole lease

Three questions for new tenants a few days after they get the keys: how easy moving in was, how the handover went and anything still outstanding. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this move-in survey tells you

A move-in survey asks new tenants how the first days went while the boxes are still open. This template takes about a minute: an effort score for the move-in, a rating grid for the keys, cleanliness, promised repairs and communication, and an open question for anything still outstanding.

It is written for an email three days after the keys are handed over, with the effort score inside the email. The same template also runs as a link in your welcome message, as a QR code in the welcome pack left in the unit, or as a popup in your tenant portal when it runs on your own domain.

Every answer about something outstanding is read as it arrives and filed under a category from your list, such as moving in and out or maintenance and repairs, with a type and an urgency, so a missing smoke alarm stands out from a missing shelf. Results shows the share who found moving in easy and a heat map of each step of the handover.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
An email three days after the keys are handed over
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Customer effort

How easy was your move-in?

Why ask it
Effort is what new tenants remember about moving in: chasing the keys, waiting for a cleaner, hunting for the parking permit. A scale from very difficult to very easy measures that friction directly.
What you learn
The average on the 1 to 7 scale and the share who found it easy, with a hard-to-easy bar, against the period before, so a change to your handover shows its effect in the next month of move-ins.
Make it yours
Keep it first. In the email the scale sits inside the message, so one tap starts the survey.
Question 2 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
Each row is a step of the handover your team owns. When moving in felt hard, the grid shows which step made it so.
What you learn
A heat map per row with row averages. A low average for Repairs promised before move-in tells you which promises your team is not keeping.
Make it yours
Add rows for the steps you run, such as parking, mailbox keys or utilities, and keep the grid to about five rows so it stays quick on a phone.
Question 3 of 3 · Text · Optional

Is anything still outstanding?

Why ask it
Most first-week problems are small and specific, such as a window that won't lock or a missing blind. An open question collects them in the tenant's own words while there is still time to fix them quietly.
What you learn
Each answer with its sentiment and theme, filterable by theme. Usertick reads each one as it arrives, files it under a category from your list and flags the urgent ones, such as no hot water.
Make it yours
Assign every answer that names a job to your maintenance team in the inbox, and set its status when the job is done.

What the answers show

Results turns each question into numbers you can follow week by week.

How easy was your move-in?

The average on its own scale and the share who found it easy, against the period before and by device.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Move-in check in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it three days in

    Day one is too busy, and by week two tenants stop noticing what is missing. Schedule the email for three days after the handover as soon as the move-in date is set.

  2. 02

    Treat answers as work orders

    Give each outstanding item an owner and a status in the inbox, and write back to the tenant when it is done.

  3. 03

    Watch the promised repairs row

    Follow the effort score and the Repairs promised before move-in row month by month. A drop after a staff change or a new cleaning company points to the cause.

  4. 04

    Check again a few months later

    Send a tenant satisfaction survey a few months on, to see whether the first-week problems stayed solved.

Customer effort scoreReal estate surveysEmail surveysMoving in questions

More customer effort templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
Customer effortMaking an offerLearn how clear and stressful the offer and negotiation process felt to buyers. Send it once an offer is accepted or withdrawn.
Customer effortTask effort reviewMeasure the effort and time a key task takes, and find the step that slows people down. Show it after someone finishes a long task, such as an import or their first report.
Customer effortCustomer effort (CES)Measure how much effort it took customers to get what they needed. Show it right after a support ticket is solved, a checkout or a setup step.
Customer effortReturns and refundsMeasure how easy your returns process is and learn the real reasons products come back. Send it once the refund has been issued.

Questions from the library

Browse the question library
  1. How easy was the move-in process?Customer effort · Moving in
  2. Rate each part of moving inMatrix · Moving in
  3. Was everything working on day one?Yes / No · Moving in
  4. How easy was the buying process from offer to keys?Customer effort · Buying a home
  5. Rate each step of buyingMatrix · Buying a home
  6. How many weeks passed between your offer and closing?Ruler · Buying a home

Frequently asked questions

Three days after the keys are handed over gives tenants time to find what is missing while the move is still fresh. Usertick doesn't send it automatically from your property management software, so schedule each email when the move-in date is set, up to 30 days ahead.

Keep it short, since tenants are still unpacking. This template asks three questions and takes about a minute.

Yes. Print the survey's QR code in the welcome pack, or paste the link into a message you send from your own phone. Usertick sends no texts, so the message comes from you.

A score that holds or rises against your own earlier move-ins. Track the share who found it easy over time and look into any month where it drops.

On every plan, a workflow can call a webhook or run a Zapier step that passes each answer to the tool your maintenance team uses, and from Starter urgent answers can also post to Slack or Microsoft Teams.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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