Move-in questions that catch what went wrong on day one
Ask new tenants how the move went, from getting the keys to what was broken when they arrived. Each question below comes with when to ask it and what the answer tells you.
What move-in survey questions tell you
Move-in survey questions ask new tenants about their first days in a home: getting the keys, how clean it was, what worked and what didn't, and how long the paperwork took. A poor start colors the whole lease, and a problem found in the first week is far cheaper to fix than a dispute over the deposit at the end.
Ask within the first week, while the tenant still remembers what they found on arrival, by email or with a link in your welcome message. Pick four to six questions for the feedback survey, and keep the inventory signature and the damage photos for a separate check-in form.
Each written answer is read as it arrives and gets a category, a theme and a sentiment, and each response an urgency, so a broken water heater reaches maintenance before a note about the welcome guide. Every response gets an owner and a status in the inbox.
- Questions
- 14
- Best asked
- In the first week after the keys
- Industry
- Real estate
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 moving in questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How the move went
One effort score and one feeling, then the steps behind them, so you know which part of the move to fix for the next tenant.
- 01Customer effort
How easy was the move-in process?
A customer effort score for the move as a whole. Results shows the average and the share who found it easy; ask it first and compare it across buildings or move-in months.
- 12Emoji
How did moving day feel?
How moving day felt, on a row of faces. It catches the stress of the day itself, which the effort score for the process can miss.
- 02Matrix
Rate each part of moving in
Rates keys and access, cleanliness, paperwork and the welcome in one grid. The heat map shows which step pulls the move-in score down, so you know where to start.
- 06Multiple choice
What was hardest about moving?
Names the hardest part of the move in one tap. Keep Nothing in the list, and when Utilities or Getting keys leads month after month, change the welcome guide or the handover.
- 11Yes / No
Would you use us again for your next move?
A plain yes or no on whether the tenant would come back to you for their next move. Select No in Results to see which steps those tenants rated lowest in the grid.
What the home was like on arrival
Ask what worked and what didn't, so every problem found in the first week gets an owner.
- 03Yes / No
Was everything working on day one?
A plain yes or no on whether the home worked when the tenant arrived. Add logic so a No leads to the issues question, and select No in Results to read those tenants first.
- 04Text
What issues did you find?
Lets tenants list what was broken, missing or dirty. Each answer gets a theme and an urgency, so a leak gets an owner in the inbox before a loose cabinet door does.
- 10Big scale
How ready did the place feel for you?
How ready the home felt, on a scale of 1 to 10. Read it next to the day-one question: a home that worked but felt unready usually points at cleaning or the welcome.
- 14File upload
Upload photos of anything that was damaged when you moved in
Photos of damage found on arrival, attached to the answer. They give you a dated record for the move-out inspection, with location data removed on upload. File upload is on every plan, 1 per survey on Free.
Paperwork, checklist and setup
These cover the paperwork, the checklist, the inventory and the services a tenant set up, the parts most likely to come back at move-out.
- 05Ruler
How many days did the paperwork take?
How long the paperwork took, in days. Results shows the median and the middle half, which tells you whether references and contracts hold up the keys more often than you thought.
- 08Yes / No
Did you get a move-in checklist you agreed with?
Asks whether the tenant agreed with the move-in checklist. A No here is the earliest warning of a deposit dispute, so follow up while the condition can still be checked together.
- 13Signature
Sign to confirm the inventory is correct
Collects the tenant's signature on the inventory, so both sides keep the same record of the home's condition. Results shows signatures in a gallery. Signature questions are on every plan, 1 per survey on Free.
- 07Stars
How helpful was the move-in guide?
A star rating for the move-in guide. Ask it only of tenants who got one, and when the share who rated 4 or higher drops, read what they found hardest.
- 09Multiple choice
Which services did you need to set up?
Shows which services tenants had to set up themselves. A high share for internet or electricity is a reason to list providers in the welcome guide, or to arrange them before the tenant arrives.
Tips for asking about moving in
Small choices that get honest, useful answers.
- 01
Ask in the first week
Send the survey within a few days of handing over the keys. After a month, tenants have fixed small things themselves or stopped noticing them.
- 02
Keep the check-in form separate
Put the inventory signature and the damage photos in their own short form, and keep the feedback survey to four to six questions about the experience.
- 03
Give every issue an owner
Assign each reported problem in the inbox the day it arrives, and update its status when the repair is booked. Tenants notice when a first report is acted on.
- 04
Compare buildings and months
Send one survey per building, so each has its own Results, and compare the effort score across move-in months to see when moves go worst.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about moving in
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Within the first week after the tenant gets the keys. Usertick sends to a contact list now or on a date up to 30 days ahead, and there is no automatic send when a lease starts in another system, so schedule it when you book the move-in.
Yes, on every plan. Add the file upload question (1 per survey on Free), and the photos arrive with the response in the inbox, with their location data removed.
Yes, on every plan. The signature question (1 per survey on Free) collects a signature with the response, and Results shows each one in a gallery.
The effort score, whether everything worked on day one and the open question about issues. Add the grid when you want to know which step to fix.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed