Application questions that show where good tenants give up
Ask new tenants how applying went, from the form and reference checks to the fees and rent up front. Each question below comes with when to ask it and what the answer tells you.
What rental application survey questions tell you
Rental application survey questions ask tenants how applying for your home went: how easy the form was, how long the checks took, whether they knew which documents to bring, what they paid in fees and rent up front, and how fairly they were treated. A slow or confusing application loses good tenants to the next listing, and the ones who stay rarely tell you what nearly put them off.
Ask once the application is accepted, by email or with a link in your own message, while the steps are still fresh. Pick four to six questions: the effort score, the grid, the days to acceptance, the fairness scale and the open question. The questions ask about the experience, never for the documents themselves.
Each written answer gets a category, a theme and a sentiment, and each response an urgency. Select the low fairness scores in Results to filter the page to those tenants and read what they found unnecessary.
- Questions
- 14
- Best asked
- Once the application is accepted
- Industry
- Real estate
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 applying to rent questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How applying went
Score the effort, rate each step and count the days, so you know where applications stall.
- 01Customer effort
How easy was it to apply for this rental?
A customer effort score for applying. Results shows the average and the share who found it easy; compare it after you change the form or the checks.
- 02Matrix
Rate each step of applying
Rates the form, reference checks, the credit check and the holding deposit in one grid. The heat map shows which step makes applying hard.
- 03Ruler
How many days from applying to being accepted?
Days from applying to acceptance, on a ruler up to 30. Results shows the median and the middle half, a fair target for your team and an honest estimate for the next tenant.
- 14Emoji
How did the application process feel?
How applying felt, on a row of faces. Ask it last, so tenants end on how the whole process felt once the scores are done.
Checks and documents
Ask whether tenants knew what to bring and what they had to provide, so your checklist asks for what you need and nothing more.
- 04Yes / No
Were you told what documents you needed up front?
A plain yes or no on whether tenants knew what to provide before they started. A No here usually means a missing checklist, and it often explains slow applications.
- 07Multiple choice
What did you have to provide?
Lets tenants pick everything they had to provide, from proof of income to a guarantor. Results shows bars with each share, so you can compare it with what you need to decide.
- 05Text
What part of the application felt unnecessary?
An open question about the part of the application that felt unnecessary. Each answer gets a theme, so you can see which checks tenants question most.
- 13Signature
Sign to confirm the details you gave are correct
Lets the tenant sign to confirm the details in the application are correct. It belongs on the application form itself, and Results shows signatures in a gallery. Signature questions are on every plan, 1 per survey on Free.
Costs and fairness
These show what applying cost and how fair it felt, the parts tenants mention when they recommend a landlord or warn others away.
- 09Number
How much did the application fees come to?
What the application fees came to in total. Results shows the median and the middle half, and you can check it against the fee rules where your homes are.
- 12Multiple choice
How much rent did you have to pay up front?
How much rent the tenant paid before moving in, from none to six months or more. Select the larger amounts in Results to see how those tenants rated fairness.
- 08Big scale
How fairly were you treated during the application?
How fairly the tenant was treated, from 1 to 10. Results shows the average and a column per step; read the low scores with the answers on what felt unnecessary.
- 10Text
What would you want landlords to ask instead?
Asks what tenants would want landlords to ask instead. The answers suggest checks that tell you more about a tenant with less paperwork.
Who applies
The number of applications and who the tenant rents with describe the market you are renting into.
- 06Multiple choice
How many places did you apply for before this one?
How many places the tenant applied for before this one. A large share of More than six tells you the market is tight and a fast decision wins tenants.
- 11Dropdown
Who are you renting with?
Who the tenant rents with, from alone to people they didn't know before. Select each answer in Results to compare how sharers and couples found the checks.
Tips for asking about applying to rent
Small choices that get honest, useful answers.
- 01
Ask once they are accepted
Send the survey when the application is accepted, before move-in plans take over.
- 02
Publish your document list
When many tenants say No to the documents question, put the full list in the listing and in your first email.
- 03
Ask only for what you use
Read the shares on what tenants had to provide, and drop any document you never use to decide.
- 04
Ask people who withdrew
Send a short version to people who withdrew their application. Their effort scores and open answers show where good tenants give up.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about applying to rent
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Once the application is accepted. Usertick sends to a contact list now or on a date up to 30 days ahead, and there is no automatic send when a tenant is accepted in another system.
Keep the feedback survey to the experience. The questions ask what tenants had to provide, never for the documents or ID numbers themselves.
The effort score, whether tenants knew which documents to provide and how fairly they were treated. End with the open question about what felt unnecessary.
Yes, on every plan. The signature question (1 per survey on Free) collects a signature with the response, and Results shows each one in a gallery.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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