Move-out questions that show how fair the deposit return felt
Ask departing tenants how moving out went, from the final inspection to the day the deposit came back. Each question below comes with when to ask it and what the answer tells you.
What move-out survey questions tell you
Move-out survey questions ask tenants who are leaving about the last part of their tenancy: the final inspection, how much of the deposit came back and how fast, whether deductions were explained with evidence and why they are moving on. A deposit dispute is the last thing a tenant remembers about a landlord, and the story they tell the next renter starts there.
Ask after the deposit has been returned, by email or with a link in your own message. Pick five or six questions: the effort score, the grid, the deposit questions and one open question. Send the photo upload and the question on why they are leaving in the week before the move.
Each written answer gets a category, a theme and a sentiment, and each response an urgency, so a tenant who disputes a deduction gets an owner in the inbox before a formal complaint arrives.
- Questions
- 14
- Best asked
- After the deposit comes back
- Industry
- Real estate
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 moving out and deposits questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How moving out went
Score the move out, then rate each step and the agent, so you know which part to change.
- 01Customer effort
How easy was moving out?
A customer effort score for moving out. Results shows the average and the share who found it easy; read the low scores with the grid to find the step that made it hard.
- 02Matrix
Rate each part of moving out
Rates the final inspection, the deposit return, notice and paperwork, and handing back keys in one grid. The heat map shows which step left tenants unhappy.
- 13Stars
How helpful was the agent during the move out?
A star rating for the agent's help during the move out. Compare the share who rated 4 or higher across agents or offices.
- 08Multiple choice
What did you have to sort before leaving?
Shows what tenants had to sort before leaving, from cleaning to final meter readings. Keep Nothing in the list, and use the shares to write a clearer move-out checklist.
The deposit
Ask how much came back, how fast and whether deductions felt fair, the questions that decide how the tenancy ends.
- 04Multiple choice
How much of your deposit was returned?
How much of the deposit came back, from all of it to none. Select an answer in Results to filter every other question to those tenants, such as everyone who got half or less.
- 03Ruler
How many days did your deposit take to come back?
Days until the deposit came back, on a ruler up to 60. Results shows the median and the middle half; compare it with the time limit that applies where your homes are.
- 05Yes / No
Were any deductions explained with evidence?
Asks whether deductions came with evidence, such as photos from the inspection. Deposit disputes often begin with a No here, so read those answers first.
- 07Big scale
How fair did the deductions feel?
How fair the deductions felt, from 1 to 10. Ask it only of tenants who had deductions, with logic that skips it when the deposit question is answered All of it.
Before the inspection
Photos of how the tenant left the home and what they would have fixed show where your move-out guidance falls short.
- 14File upload
Upload photos of how you left the property
Photos of how the tenant left the home, attached to the answer. They give both sides a dated record before the inspection, with location data removed on upload. File upload is on every plan, 1 per survey on Free.
- 09Text
What would you have fixed before the inspection if you had known?
Asks what the tenant would have fixed before the inspection with more notice. The answers show which parts of the inspection catch tenants by surprise.
Why they left and what they say next
Reasons for leaving, the gap between homes and whether they would rent again tell you what to change for the next tenant.
- 10Dropdown
Why are you moving out?
Why the tenant is leaving, from buying a home to a rent increase. Results shows the share of each, which separates the moves you can't prevent from the ones you could.
- 11Number
How many days did you have between the two homes?
Days between the two homes, from none to two months. Results shows the median and the middle half, which helps you decide whether to offer flexible end dates.
- 12Yes / No
Would you rent from this landlord again?
A plain yes or no on whether the tenant would rent from this landlord again. Select No in Results to read their answers on the deposit and the inspection.
- 06Text
What would you tell the next tenant about this place?
An open question about what the tenant would tell the next one. Each answer gets a theme and a sentiment, so you see what departing tenants say about the home before you list it again.
Tips for asking about moving out and deposits
Small choices that get honest, useful answers.
- 01
Ask after the deposit is settled
Send the main survey once the deposit is back, when tenants can judge the whole move out.
- 02
Collect photos before the keys go back
Send the photo upload and the moving reason in the week before the tenant leaves, while the home is still theirs to photograph.
- 03
Answer every deduction dispute
Give each response that says deductions came without evidence an owner and a status, and reply with the photos from the inspection.
- 04
Use the reasons for leaving
Read the share of tenants who leave because the rent went up or for more space, and compare it with what you offer at renewal.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about moving out and deposits
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
After the deposit has been returned. Usertick sends to a contact list now or on a date up to 30 days ahead, so schedule it on the day you pay the deposit back.
Yes, on every plan. Add the file upload question (1 per survey on Free), and the photos arrive with the response in the inbox, with their location data removed.
The effort score, how much of the deposit came back and whether deductions were explained with evidence. End with the open question for the next tenant.
Yes. Add logic to the deposit question so tenants who answer All of it skip the questions about deductions.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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