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Showing feedback survey template

Know where every buyer stands, a few hours after the showing

Four short questions for buyers and renters who just toured a property: how the showing went, how interested they are now and what would stop an offer. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this showing feedback survey tells you

A showing feedback survey asks visitors about a property while the rooms are still fresh in their mind. This template keeps it to four questions and under a minute: a rating for the showing, how interested they are now, what would stop them from making an offer and how to reach them about next steps.

It is written for an email sent a few hours after the showing, with the rating inside the email so one tap starts the survey. The same template also runs as a link you paste into your own message to the buyer, as a QR code on the printed listing sheet, as a popup on the page where people book showings or as a conversation.

Every typed Other reason is read as it arrives and filed under a category from your list, such as showings and listings or rent and fees, with a type and an urgency. Results compares the showing rating with the period before, shows the share of visitors at each level of interest and lists the people who asked to hear about next steps.

In an emailAs a linkOn your websiteAs a conversation
Questions
4
Time to answer
About a minute
Written for
An email a few hours after the showing
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Stars

How satisfied were you with the showing?

Why ask it
The showing is the part of the sale you fully control: arriving on time, a clean and well lit property, clear answers at the door. A five-star rating separates how the visit went from how the visitor feels about the home itself.
What you learn
Results shows the average rating, a bar for each star and the share who rated 4 or higher, against the period before, so a slip in how your showings are run shows up across every listing.
Make it yours
Keep it first. In the email the stars sit inside the message, and one tap opens the rest of the survey with the rating kept.
Question 2 of 4 · Multiple choice

How interested are you in this property now?

Why ask it
Interest is the question every seller asks after a showing. Three plain levels give you an answer you can pass on the same day, without reading too much into a polite handshake at the door.
What you learn
A donut with the share and count of each level. Select Very interested to narrow the whole page to those visitors and see what would still stop them and how they want to be reached.
Make it yours
Run one copy of the survey per listing, so the interest numbers you send each seller are about their property alone.
Question 3 of 4 · Multiple choice · Optional

What, if anything, would stop you from making an offer?

Why ask it
The objection is the part buyers rarely say to the agent's face. Naming the usual ones, from the price to the condition, makes the honest answer one tap away, and Nothing so far marks the visitors to call first.
What you learn
Bars with the share and count of each reason, since visitors can pick more than one, with every typed Other answer listed beside the chart. When The price leads across many showings, you have firmer ground for a price conversation with the seller.
Make it yours
Add the objections you hear at your listings, such as the HOA fee or the school district, and keep Nothing so far as the last option.
Question 4 of 4 · Contact · Optional

How can we reach you about next steps?

Why ask it
A visitor who wants a second showing or is ready to talk about an offer can leave a name, an email and a phone number in the same step. It stays optional, so people who only want to give feedback can finish without it.
What you learn
A table of the names and emails people left. The email from a Contact answer becomes the visitor's email in the inbox and can create a contact for your next send.
Make it yours
Turn on the Phone field if your agents call back, and turn off the fields you never use so the step stays short.

What the answers show

Results turns each question into numbers you can follow week by week.

How satisfied were you with the showing?

The average rating and the share who gave 4 or 5 stars, against the period before.

How interested are you in this property now?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

What, if anything, would stop you from making an offer?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Property showing in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it the same day

    A buyer who toured five homes on Saturday mixes them up by Monday. Send the email within a few hours of each showing, or schedule it before you leave the property.

  2. 02

    Keep one survey per listing

    Results doesn't split answers by property, so give each listing its own copy of the survey. Each seller then gets ratings, interest and objections about their own home.

  3. 03

    Report to the seller weekly

    The rating, the interest donut and the list of objections give a seller something firmer than your impressions. From Pro, a scheduled PDF report can send that summary on a set day.

  4. 04

    Call the interested visitors first

    Assign each response with Very interested to an agent in the inbox and set its status once they have called. On every plan, a workflow can post new answers to Slack or Microsoft Teams.

CSAT surveysReal estate surveysEmail surveysMoving out and deposits questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATOpen houseCollect first impressions from open house visitors: what stood out, how the price feels and how interested they are. Share it with a QR code at the door.
CSATClosing dayFind out whether closing went as planned and how likely buyers are to recommend you. Send it a week after closing.
CSATMortgage brokerLearn whether your broker compared lenders, explained fees clearly and left clients confident in their choice. Send it after the mortgage is approved.
CSATVacation rental stayLearn how guests rated check-in, cleanliness and whether the place matched the listing. Send it the day after check-out.

Questions from the library

Browse the question library
  1. How easy was moving out?Customer effort · Moving out and deposits
  2. Rate each part of moving outMatrix · Moving out and deposits
  3. How many days did your deposit take to come back?Ruler · Moving out and deposits
  4. How would you rate the showing?Stars · Showings and offers
  5. Did the property match the listing?Yes / No · Showings and offers
  6. What matters more to you?This or that · Showings and offers

Frequently asked questions

Within a few hours of the showing, while the visitor still remembers the rooms and their first reaction. Usertick doesn't send it automatically from your calendar or CRM, so send it from Usertick when the showing ends or schedule it ahead.

Send it to whoever you have a working email for. When a buyer's agent booked the showing, send it to that agent and ask them to answer with their client or forward the link.

Yes. The email and the hosted survey page both work on phones. Usertick sends no texts, so to reach a visitor by phone, paste the survey link into a message you send yourself.

Open the listing's survey in Results and share the rating, the interest levels and the objections, or export them, with 3 exports a month on Free. From Pro, a scheduled PDF report sends the summary for you.

Compare how often The price is picked with the other reasons, and read the typed Other answers beside it. A pattern across many showings makes a stronger case for a price review than any single comment.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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